Imprint5 was born in 2014 in Hangzhou, China. The dream was simple. Make it as easy as possible to buy quality promotional products from China, with clear and easy to understand pricing, so you have everything you need at your fingertips. To do so we selected the most quality items, and have streamlined the entire buying process. Today, we have served over 10,000 companies worldwide and sold tens of millions of promotional products.
Written by the business, not verified by us.Imprint5 (imprint5.com) has a 5.0 out of 5 rating on OK.one, based on 20 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 12 of them were added in the last 12 months. Last updated 2026-10-24.
I had a wonderful experience with Mabel Mou. Through her excellent customer service, you have achieved your goal of making it easy to order products from China. I had my concerns as this is my first time buying from your company, but Mabel's responsiveness and patience in answering my questions diminished those concerns. I will definitely purchase once again and will be happy to recommend to friends and colleagues.
Awesome customer service! I cannot express the great customer I received from imprint5! Julia was my sales rep and she went above and beyond. The material were great and can't complain one bit. Thank you again!
Amazing! I got custom umbrellas for my wedding and they were honestly even better than I anticipated. Quality is great! The custom print is adorable. Shipping was faster than initially quoted. Customer service has been excellent. Thank you to all pf the team and especially, our representative, Julia! Really appreciated the care and timely turn around on this!
Purchased 200 + Wine Stoppers for a Black Tie event, and they turned our great!!! Mico was the Sales representitive and did a great job with product quality , craftmanship, and most of all, communication from afar : )
Everything went great. Julia was super helpful.
Worked with Shine. She did a great job communicating about our order and making sure it was right. The order was processed, shipped and arrived in 23 days. The bags look great! Thank you!
Great experience with Kayla! Communication was fast, questions were answered, proof was received and was perfect. Nothing negative to say - would recommend and work with them again! Thank you for the help :)
Had an excellent shopping experience. Lead time was short and delivery was prompt. Mico is a great communicator and very helpful in every step of the purchase. I will definitely get back to them for reorder.
Their ordering process is always easy, and they’re responsive. They also manage to get hard-to-find products in a hurry when needed!
I’ve been working with Imprint5 for over five years now, and they’ve consistently delivered an outstanding experience. Kayla, in particular, has been incredible to work with, always responsive, professional, and genuinely helpful throughout the entire process. The quality of the pens we order is excellent, especially for the value, and that’s a big reason why we continue to come back year after year. Orders are processed quickly, shipping is fast, and communication is always clear and efficient. It’s rare to find a company that combines great product quality, competitive pricing, and top-tier customer service so seamlessly. Highly recommend Imprint5 to anyone looking for reliable, high-quality promotional products
Seamless experience ordering promo items last minute. Will definitely order again.
These mugs turned out great. The rep I worked with Kayla, was responsive and thorough. They managed to get us our items two days ahead of schedules. Super happy with our order.
I have worked with Mico several times now to place my order for customized ducks. Mico responds really quickly and aside from the time delay because of customs, they fulfill my request in only a few days. They have been a great advertising tool because of their uniqueness. Unlike a business card, I find folks put them in a place they look at often. Affordable price, quick and friendly service, and a desirable product. Definitely worth your time to explore their offerings.
I needed to order a very specific pen for the showroom I work for and imprint5 had exactly what I was looking for and the pens came out to be a perfect match and met all of my expectations.
Great costumer service. Would follow up to emails if I did not respond. Everything was done in a timely and efficient manner.
Excellent service. I had a problem ordering on the website so I emailed them. Was helped by Mico. Very quick to respond to emails. Order arrived exactly when specified. Product matched the eProof perfectly and we were delighted with the quality. Delivery to Ireland.
Excellent service. The product matched the description perfectly, and my order arrived earlier than expected. Kayla was incredibly helpful and efficient. I highly recommend this company.
I ordered a woven bag from Imprint5 in November expecting it mid January - well they delivered on January 15th and they are fantastic!!!! Great quality, beautiful printing! The support was amazing getting back to my dozen emails regarding the status, reassuring me all along the way the printing status, the sewing status, the shipping status and the tracking number. I chose ground shipping to save money so I knew the process would be long but they were 100% punctual in their promises and delivery! 100% satisfied and I save a ton buying direct!
Pre-sales service was very good, proof looked great but the finished product was not as good as the laser engraved message was not easy to see. The company redid the job using black paint instead of engraving and the product now looks great.
I used Imprint 5 for a 15ft event inflatable arch. Found them on google and reached out for a quote on the design that I was wanting and got a reply with a proof in under 24 hours. Communication throughout was good and the free shipping was DHL, which took 3 days from China to New Zealand. The quality of the arch is great and perfect for the running events that I organise. The whole experience from first contacting them to delivery took all of a week! On this experience I would definitely use them again, and recommend them to others.
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