Indochino (indochino.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-10.
Dealing with Indochino is like pulling teeth. Terrible customer service and no ability to speak with a supervisor.
I am writing as I am missing part of my order. A simple set of pants and a shirt (Vastly overprice might I add, and wouldn't have purchased if not for the wedding I am to attend). However, order was placed and missing items have not been accounted for. Indochino has done nothing to find my order and will likely cause me to no longer be a part of the wedding. Extremely frustrated and would like a full refund. If I am lucky, they might answer the customer service line and tell me they are doing nothing. WAY TO GO Indochino, I would not recommend you to my worst enemy. Awful company and there is a reason they don't allow google reviews as they likely wouldn't be in business very long if they did, granted this sounds like a normal occurance. Bill the client, never send the items and claim they did.
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Todd Lung · 2 reviews · Experienced 2025-04-10 ·
★★★★★
Waste of time
Had an appointment at the Manhassett location for 5:00pm. Got there at 4:45pm. At 5:25 the sales rep who was alone mind you, finally came over to assist while still trying to help 2 other people. In one minute we were interrupted twice by the other shoppers. I just walked out. Who does business like this? Why make appointments? Maybe you should get workers or don’t overbook. What a waste of time. I’ll be getting my suits elsewhere.
The people that work here are really well-trained experts. I love how they were all showing us the options on their own suits and suits on display. This is a wonderful place for an affordable custom suit. This was my second time coming, four of us have had suits made here.
Usman was absolutely fantastic. He made the process seamless, personable, and memorable. The only place I will go for suits from now on!
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Steve Martin · 1 review · Experienced 2025-04-05 ·
★★★★★
Superb in-store service!
Getting measured in store was an absolutely wonderful experience! Victoria's attention to detail was impeccable and her helpful guidance throughout the measurement and eventual purchase process was truly appreciated. I'm not a regular suit wearer but I still felt valued and understood. I'm now looking forward to receiving my custom suit!
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Narinder · 1 review · Experienced 2025-03-29 ·
★★★★★
Rob was efficient and friendly
Rob was efficient and friendly, explained and helped make choices.He is a gem.
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Dave L. · 1 review · Experienced 2025-03-29 ·
★★★★★
Ky was very knowledgeable and patient
Ky was very knowledgeable and patient. He took the time to explain what we were doing and the options we had available. He was answered all my questions.
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Jillian · 1 review · Experienced 2025-03-29 ·
★★★★★
Everything was explained really well…
Everything was explained really well and it was a great experience! Edward was great and helped with everything we needed.
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Langston · 1 review · Experienced 2025-03-26 ·
★★★★★
Helpful and friendly staff!
Elliot at the PDX location was so friendly and welcoming with getting me fitted and making sure i knew exactly what each customization option might look like! I just went in for a final look today and was very satisfied with how well it fit the first time, and although there were other staff than i had met, they were equally welcoming and kind. Also i feel lots of confidence knowing it can be refit if I end up needing it closer to my big day.
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Carson · 1 review · Experienced 2025-03-23 ·
★★★★★
Give this place a try for your nest suit
Kai helped my son and I purchase a couple of suits and accessories. I wasn’t sure what to expect going in, but was pleasantly surprised by the experience. The service was great; friendly, no pressure and efficient.
From being able to pick out the material that you want, to being walked through all of their detail options from cut, to lapel choice, pocket variations, rear cuts etc.
The prices of the suits were very reasonable and I came away feeling very satisfied overall
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customer · 2 reviews · Experienced 2025-03-22 ·
★★★★★
Jerrod at Indochino Glendale is an…
Jerrod at Indochino Glendale is an absolute Master Tailor!
I want to begin by stating that this is a negative review. Thank you, Jerrod! They don't deserve you!
My experience after taking my measurements and ordering my tuxedo has been disappointing. The manufacturer, Indochino, ended up switching my suit with another one. As a result, when I finally received my package, it took almost two weeks to get my actual suit. Upon closer inspection of my suit, I realized that I did not receive the tuxedo shirt I ordered, as it actually belonged to someone else. I'm currently in the process of switching out the piece so I can finally receive my tux in its entirety.
This has involved me stepping into the store 3 extra times to return someone elses suit. While I know the mixup is not the fault of the stores there has been little consideration or willingness to go the extra mile.
Both stores involved in the mix-up expect me to wear clothing that has already been tried on and used, even though this is my wedding tuxedo. It is supposed to be a special item. The only compensation I was offered for the mix-up was some cufflinks and studs for the shirt. I'm sure its a great company but I'll be sending folks the other way, including my wedding party. I paid a decent amount of money for the suit and was promised an excellent experience. I hate to be so difficult but its the principal. I'm not interested in wearing lightly used goods. The other customer should feel the same way!
Regards
M
MJ Hamersma · 1 review · Experienced 2025-03-13 ·
★★★★★
Suit novice gains confidence
Brandt made the experience approachable and allowed this novice the opportunity to not only walk out of the store with an amazing suit but also the confidence to wear it proudly.
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Sung · 1 review · Experienced 2025-03-10 ·
★★★★★
Sterling is very courteous and made…
Sterling is very courteous and made everything simple and easy for me to get two pairs of suits.
Thank you very much.
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Rob · 1 review · Experienced 2025-03-10 ·
★★★★★
Great to be Tailored
Was pretty easy in and out. My tailor Lisbet was great and a delight to work with. Love Indochino’s top quality and selection.
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BP - Kelly Patient Advocacy · 1 review · Experienced 2025-02-28 ·
★★★★★
Great service
Great service, product, at a fair price
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Erlyn T. · 4 reviews · Experienced 2025-02-28 ·
★★★★★
My first time shopping this brand
My first time shopping this brand. Pablo provided exceptional service on a timely manner.
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Will Cassidy · 1 review · Experienced 2025-02-16 ·
★★★★★
Very friendly and professional
Very friendly and professional. Very good attention to detail.
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Ned Dennin · 1 review · Experienced 2025-02-24 ·
★★★★★
Good experience
Good people
A
Amanda Wang · 1 review · Experienced 2025-02-22 ·
★★★★★
Friendly and understanding staff
Staff were really friendly and understanding in trying to help you get the best fit and service.
