Indochino (indochino.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
F
Florent S. · 1 review · Experienced 2026-07-26 ·
★★★★★
1 star
1 star — Based on my experience, one of the worst customer-service experiences I have ever had.
I went into the store only to have my measurements taken and made it clear that I would decide later whether to place an order. Despite this, I felt pressured into completing a purchase immediately.
I was also eligible for a 20% first-purchase discount, and I have emails confirming my eligibility. The salesperson told me they would locate and apply the discount, but when I checked my receipt later that evening, I discovered that it had not been included.
I emailed Indochino immediately—only three hours after leaving the store—to request that the issue be corrected and the order canceled. I have received no response. They did get the email as there is a case number.
Trying to contact customer service is nearly impossible. Either no representative is available and the call disconnects automatically, or I am placed on hold until the call also disconnects. This happened repeatedly over the last two days. There appears to be no reliable way to speak with anyone or resolve an urgent issue.
I feel misled, overcharged, and completely ignored. The lack of communication and accountability is unacceptable. Based on my experience, I strongly recommend avoiding Indochino. Run away and spend your money somewhere that actually respects its customers.
S
Steve from Boston · 2 reviews · Experienced 2026-05-23 ·
★★★★★
Overall - a good experience
I don't love dressing up, but I'm at the stage in live where I needed a suit. The staff were top notch and made the experience better than I had hoped. They helped me make choices about elements of suits that I hadn't even considered. I'm happy with the end result.
M
Michael S · 8 reviews · Experienced 2026-07-07 ·
★★★★★
Efficient, high workmanship, low post-customer service
The fitting and selection process was streamlined, educational and efficient. Didn't realize it was to be a Chinese made product. Kinda tried of companies using them as way to cut costs and just to increase their bottom line.
Fit and finish appears up to high standards, though.
Wait for product receipt was as promised.
Continually getting emails pushing new sales but not one from salesman/fitter asking if everything was OK.
Emails say the bigger story.
Based on this experience, I would strongly caution anyone planning to order suits for a wedding. Be prepared for disappointment, as Indochino appears to struggle with coordinating and supporting group wedding orders effectively.
Three times sent my pants to China for size correction. It is waste of money.
D
Devon Mills · 1 review · Experienced 2026-03-21 ·
★★★★★
They are a SCAM
They are a SCAM. Do not purchase from them. The suits advertised are not what is ultimately delivered. Quality and colors differ significantly from website. I ordered an ivory suit for my wedding and they sent a tan suit! And then they hide behind their terms and conditions and will not fix.
L
Leslye S · 2 reviews · Experienced 2026-04-01 ·
★★★★★
DO NOT BUY A SUIT HERE
DO NOT BUY A SUIT HERE! The quality is not good and the jacket came in too big. The sales person was incompetent and did not include the vest we requested and got measured for so it never arrived and they could not guarantee we would receive it in time. The manager was completely rude and unprofessional!!!
B
Bravo · 2 reviews · Experienced 2026-04-14 ·
★★★★★
POOR CUSTOMER SERVICE AND PRODUCTS
I'm not a first time customer, but this will stop immediately. I get measured @ the Tysons Galleria, VA and the suits, and the pants (different order) are wrong. They attempted to fix them, but it did not work. The waist was big, and after the alterations, the back pockets on the pants were off. Suit jacket needed alterations as well. Before I received this order, I placed another order (2 pants), and somehow they can't seem to find the order, even when I provide them the order number. I tried to cancel it, they won't respond. Their online (Bot) is the worst Bot I've encountered. I believe it was trained that way to frustrate you on purpose. Calling them, is even worse. Good luck if somebody picks up the phone. For way better quality and experience, SuitSupply seems to have it under control.
G
Grant MacKay · 1 review · Experienced 2026-04-14 ·
★★★★★
Don't trust a word they say
I purchased an Indochino suit several years ago, and after having it re-altered, it became the best suit I’ve ever owned. Because of that positive experience, I confidently recommended Indochino to my brother for his wedding, where the groomsmen needed a total of nine suits.
Unfortunately, the experience quickly went downhill. Members of the wedding party traveled over an hour each way, on different occasions, to get measured. When the groom and I selected the fabric and completed our measurements, we were instructed not to place the order yet because the wedding party group needed to be created first—a process they were responsible for and said couldn’t be done the same day.
After three suits were finally ordered, we were informed that the selected fabric was no longer available. At that point, everyone had already been measured and had invested significant time and effort to make this happen. Instead of offering a reasonable solution or accommodation, we were told the only option was to cancel the entire order.
This was an extremely frustrating experience, especially given the scale and importance of a wedding order. The staff seemed unprepared to handle wedding parties, and the overall process felt disorganized and poorly managed. Armando at the Brea/Irvine location in particular was very unhelpful.
Based on this experience, I would strongly caution anyone planning to order suits for a wedding. Be prepared for disappointment, as Indochino appears to struggle with coordinating and supporting group wedding orders effectively.
R
Rafael · 3 reviews · Experienced 2026-03-24 ·
★★★★★
My indochino suit fits great after one…
My indochino suit fits great after one local adjustment. their in store staff was very helpful during the measuring process
I ordered 5 custom made pants and even paid for them to take the measurements. My initial visit was great, and personnel was nice and professional.
Pants came 1 month later but all wrong, they were short by like 10cm and some of them with the wrong specifications.
I took the pants back and waited for 1week to hear from them with a solution. They never called, I had to chase them, and they didn’t have an ETA - told me they needed to check with the factory.
After another week I called them back and same story, I needed to wait another month, so I requested a refund that took over 2 weeks and a couple of phone calls to chase them on getting it processed.
Long story short, don’t order if you have an important event, they are not reliable and can’t offer a quick turnaround.
J
Joe Sondreal · 1 review · Experienced 2026-02-25 ·
★★★★★
I would give 0 stars
I would give 0 stars if that were an option. I ordered a suit for a wedding and went to the Mall of America location to get measured. The ordering and the measuring process went smoothly, however the store never took the order hold off after I was measure.
A month later and still no suit I reach out to customer service who deflects that they need to talk to the showroom. Jonathon asks if an email response is okay, and I say no, I request a phone call to resolve my issue. I call customer support back hours later after no response and request to speak to a supervisor to which I’m told I can’t be transferred to one and they would call back. Customer support Tyler said there was no timeframe on when a callback would occur.
Approximately a half hour after this 2nd call I receive an email, against my request for a phone call from Jonathon who states the Mall of America store is responsible for not removing my order hold. The options presented are either go ahead and make the suit, or not. Nothing about them doing their best to rush the order for it to arrive in time, and no other support. Again, I request to speak to a supervisor on receipt of my reply to this email to which I have received no other correspondence.
So now I’m a week away from my best friend’s wedding without a suit, still no call from a supervisor at customer support, still no resolution, and no suit for me with laughably bad customer support.
Do yourself a favor, go with Brooks Brothers, Men’s warehouse, or support your local tuxedo rental. Go anywhere but Indochino.
S
Stephen Mickevich · 1 review · Experienced 2026-01-31 ·
★★★★★
Stephanie took great care measuring me…
Stephanie took great care measuring me and when the suit arrived I looked like a million dollars. Walked around store showing off and telling folks to buy from her. She was terrific
N
Nav Sen · 1 review · Experienced 2026-01-31 ·
★★★★★
I had an excellent experience at…
I had an excellent experience at Indochino, thanks largely to Mufasa. He was incredibly knowledgeable about the different suit options and fabrics, and took the time to understand exactly what I was looking for! Mufasa was also genuinely great to talk to—professional, personable, and easy to converse with throughout the entire appointment. Highly recommend!
Stephanie was incredible.
First of all their suits are all amazing quality with so much customization. Best fitting suits I have.
Customer service wise: I did have a rather weird tear that ripped my pants across my leg 2 years after buying the suit combo, and the team at Indochino gave me half off and waived shipping fees in order to replace them. Stephanie was immensely professional and courteous throughout the entire process.
The women's suiting is not the same quality as the men's. Myself and 2 female colleagues all went into the store to be sized at different times and we were all disappointed in our suits. I had to bring my pants to another tailor to try to make them wearable as they were massively too big. The quality is mediocre (very thin material) and I could have spent a third of the money at RW & Co and had a nicer suit. Also be aware that the suits ship straight from China.
P
Patrick Anthony Desales-Zamiti · 1 review · Experienced 2026-01-07 ·
★★★★★
Really great store and service
Really great store and service, got our wedding tuxes fairly quickly. Kind, courteous but most importantly knowledgeable people in store
P
Paul B · 3 reviews · Experienced 2026-01-14 ·
★★★★★
Our experience today was…
Our experience today was great…representative was very friendly, professional and helpful.
K
Keith Brady · 1 review · Experienced 2026-01-11 ·
★★★★★
I recently had an outstanding…
I recently had an outstanding experience at the Short Hills Mall Indochino location, and I can’t say enough great things about Miguel. I came in looking for a wedding suit, having purchased several suits from Indochino over the last decade and Miguel expertly guided me through the entire process - from precise measurements and tailoring to selecting the perfect cut, fit, and accessories. This is the place to go for a sharp looking fit for your wedding suit.
Miguel was incredibly meticulous, professional, and encouraging throughout every step. He took the time to understand what both my fiancée and I envisioned for our wedding day and made sure the suit reflected that perfectly. His attention to detail and knowledge of custom suit fitting gave me complete confidence in the final result. I've been measured for suits in the past, but NOBODY was nearly as meticulous as Miguel was!
I’ll be coming back soon for the final fitting - not only to confirm the suit fits exactly as expected, but also to appreciate the craftsmanship and care Miguel put into tailoring it. If you’re looking for a place that offers expert tailoring, personalized service, and top-tier professionalism, ask for Miguel. Highly recommended!
Alen and Cj were so exceptional and very professional with their approach and attitude.i highly recommend indochino and these two incredible individuals for any help with suite.
H
Hanna Moussa · 1 review · Experienced 2025-12-30 ·
