Infinity Massage Chairs (infinitymassagechairs.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 88% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 20% of negative reviews. Last updated 2026-08-10.
We have owned our Infinity massage chair for a couple years now. We absolutely love it! We recently had something break in the mechanism in the back and Infinity was great! They shipped the needed part to the house right away and a technician call a day or two later to set up an appointment. It is now repaired and as good as new!
Reply from Infinity Massage Chairs2026-05-28
Hello,
We are so happy to hear how much you love your massage chair and that we could help get it repaired quickly. Thank you for sharing your positive experience!
Thank you for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs.
I wish every business was like Infinity Chairs. They offer such beautiful and impressive chairs. You can't go wrong with them.
BEST CUSTOMER SERVICE EVER! Nick and Ben are very professional, helpful and understanding. They go out of their way to help their customers. Thank you!
Reply from Infinity Massage Chairs2026-05-21
Hello Christine,
Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with your chair and your experience with Infinity Chairs.
Nick and Ben will be especially grateful for your recognition — providing professional, helpful, and attentive service is something we truly value.
We sincerely appreciate your recommendation. Thank you for choosing Infinity Chairs!
Thank you Christine for the 5-Star Review.
Happy Relaxing!!
Customer Experience Team - Infinity Massage Chairs
My experience with Infinity Massage Chairs has been truly amazing! From their customer service team and repair technicians to the administrative staff, everyone has been exceptionally easy to work with. Choosing to purchase our massage chair from this company was one of the best decisions we've made, as they have consistently provided reliable support and service. We feel safe and well-supported with this company, and I highly recommend them to anyone considering a massage chair.
Reply from Infinity Massage Chairs2026-05-20
Hello RoseMarie,
Thank you so much for your kind words and for taking the time to share your experience with Infinity Massage Chairs! We’re thrilled that all the teams provided the support and care you deserve.
It means a great deal to know you feel confident and well-supported with your purchase. We truly appreciate your recommendation and are grateful to have you as part of the Infinity family.
Thank you RoseMarie for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
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Donna · 1 review · Experienced 2026-05-13 ·
★★★★★
Excellent service
Excellent service, knowledgeable and friendly technician (Joe).
Reply from Infinity Massage Chairs2026-05-18
Hello Donna,
We are delighted you had such a positive experience with our service and team. We appreciate your kind words.
Thank you Donna for the 5-Star Review.
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
My chair was defective and after numerous attempts to fix, Infinity came through and replaced the chair with a new one. Thank you Crystal Simons for your assistance. I love my new chair!.
Reply from Infinity Massage Chairs2026-05-18
Hello Leslie,
We are so glad we could resolve this for you and that you love your new chair! We appreciate your patience. We'll pass along your thank you to Crystal.
Thank you Leslie, for the 4-Star Review.
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
M
Mary · 1 review · Verified · Experienced 2026-04-21 ·
★★★★★
It just feels wonderful.
Reply from Infinity Massage Chairs2026-05-14
Hello Mary,
Thank you so much for your kind review! We’re thrilled to hear that your experience “just feels wonderful.”
Thank you for the 5-Star Review!
Happy Relaxing!!!
Customer Experience Team - Infinity Massage Chairs.
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lee ash · 1 review · Experienced 2026-05-08 ·
★★★★★
Very prompt and knowledgeable service…
Very prompt and knowledgeable service technician was able to solve the issue and gave me a lot of information about the chair and how to beat keep it maintained
Reply from Infinity Massage Chairs2026-05-11
Hello Lee,
We're happy to hear that the service technician was helpful and resolved the issue effectively. We appreciate you taking the time to share your positive experience and feedback.
Thank you Lee for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
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Dave Moore · 1 review · Experienced 2026-05-06 ·
★★★★★
Ther tech was amazing
Ther tech was amazing! Darnell kept us up to speed with every detail. Parts came and he got us up and rollling!
Thank you!
Reply from Infinity Massage Chairs2026-05-08
Hello Dave,
Thank you for sharing your experience. We are thrilled that Darnell provided such excellent service and kept you informed throughout the process. We’re glad the parts arrived and that he was able to get you back up and running quickly.
Thank you Dave for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
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Jan Court · 1 review · Experienced 2026-04-28 ·
★★★★★
I purchased the Infinity Synner D model…
I purchased the Infinity Synner D model massage chair from Costco. Every step of the purchase and delivery/set-up process was very smooth. The chair is pricey but worth every cent. But what really stands out is the customer service I received from the Infinity team. Both Heidi in Concierge and Nate in technical services could not have provided me with better customer service! They are professional, courteous, and effective. Thank you for that! I am a very satisfied customer.
Reply from Infinity Massage Chairs2026-04-29
Hello Jan,
Thank you for taking the time to share your experience! We’re thrilled to hear that your purchase and delivery of your massage chair went smoothly and that you’re enjoying your chair.
We’re especially grateful for your recognition of Heidi and Nate, we’ll be sure to pass along your compliments to them. Providing professional, courteous, and effective support is exactly what we strive for, and it means a lot to know we delivered on that promise.
Thank you Jan for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
S
Stacie · 1 review · Experienced 2026-04-24 ·
★★★★★
So far we have loved our new chair
So far we have loved our new chair, delivery and setup went great, and we had one mechanical issue which they promptly sent someone out to correct. This is our first massage chair and it has been effortless working with customer service folks at Infinity.
Reply from Infinity Massage Chairs2026-04-29
Hello Stacie,
Thank you for sharing your experience! We’re really glad to hear you’re loving your new chair and that delivery and setup went smoothly.
We also appreciate you mentioning the service visit; we're happy we could get that taken care of quickly for you. That’s exactly the kind of support we aim to provide.
Thank you Stacie for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chair
ordered chair, then had to wait a month for it to be delivered and set up. mighty long time for a delivery. techs got it up and running. 1st time i used it found out that footpads were not there and techs didn't mention it. 1st time rollers rolled my feet i really knew it. called c.s. and was told 4 to 5 business days to get pads. rather long time to get part delivered. by the time i finished my 1st session, the foot rest became stuck in the up position. difficult getting in or out of chair. called c.s. following monday and was told a replacement actuator would be sent out in 4 to 5 business days and then a service tech would be notified to complete repair within 4 to 5 business days. i objected to the time delay and was told they try to do better. next day i had a tech come and repairs were successful. guess it's true about squeaky wheel. a general comment about chairs auto function-- not being able to lower the intensity of rollers for the programs was a hurting experience. i run everything in manual at the moment to acclimate my spine to the pressure and hope to get to use auto programs in the future. my experience WILL get better. thanks
Reply from Infinity Massage Chairs2026-04-27
Hello Jake,
Thank you for your honest feedback—we truly appreciate you taking the time to share your experience. We’re sorry for the delays you encountered with delivery, the missing footpads, and the initial issue with the footrest. That’s not the experience we aim to provide.
We’re glad to hear that once the issue was escalated, our technician was able to resolve the repair quickly and get your chair back in working order. We also appreciate your comments about the roller intensity in the auto programs. Your feedback is valuable, and we’ll be sure to share it with our product team as we continue to improve the user experience.
If there’s anything further we can do to support you or enhance your experience, please don’t hesitate to reach out to us directly. We’re here to help and want to ensure your experience continues to improve.
Thank you again for your feedback!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs.
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Randy Lahey · 1 review · Experienced 2026-04-10 ·
★★★★★
My technician was professional and did…
My technician was professional and did great fast work.
Reply from Infinity Massage Chairs2026-04-20
Hello Randy,
We're happy to hear that the technician provided professional and fast service. Thank you for your positive feedback.
Thank you Randy for the 5-Star Review!
Happy Relaxing!
Customer Experience Team, Infinity Massage Chairs
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Michael · 1 review · Experienced 2026-04-14 ·
★★★★★
I recently had to return a massage…
I recently had to return a massage chair due to health complications, and the team at Infinity Massage Chairs was incredibly supportive throughout the entire process. Living in Alaska, I knew the logistics might be a challenge since it was their first return in this state, but they handled everything professionally.
I want to give a special shout-out to Crystal Simons. She was fantastic—communicative, empathetic, and persistent in finding a local provider to handle the pickup for me as a disabled veteran. She kept me updated every step of the way until my refund was ready at Costco. It’s rare to find such excellent customer service, and I highly recommend this company
Reply from Infinity Massage Chairs2026-04-16
Hello Michael,
Thank you for sharing your experience with our team. We are so glad we could support you during the return process, especially given the unique challenges in Alaska. It's wonderful to know our team's efforts to provide excellent customer service were recognized and helpful to you. Thank you for recommending us!
Thank you Michael for the 5-Star Review!
Wishing you good health and all the best moving forward.
Customer Experience Team - Infinity Massage Chairs
I am writing to share my positive experience with support team. I purchased one of the massage chairs at a Costco near my home about two years ago, and it came with a five-year warranty. While I have always loved the chair, it recently began making a metallic clashing noise that disrupted the experience.
I contacted tech support team and worked with Isiah, who correctly diagnosed the problem. The necessary parts were shipped promptly via FedEx, and a local technician contacted me shortly after to complete the repair.
I am very happy with the results. Thank you for the excellent service and support.
Reply from Infinity Massage Chairs2026-04-16
Hello Mehrdad,
Thank you for sharing your experience. We're happy to hear that Isaiah with our support team, and the technician, resolved the metallic noise issue with your massage chair! We're thrilled you're satisfied with the service.
Thank you Mehrdad for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
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Xeryn A · 1 review · Experienced 2026-04-09 ·
★★★★★
High maintenance product …
I purchased one of the massage chairs back in July 2025. So less than a year later I’m already having issues with it. I got the warranty which I guess could be promising , but dropping a couple of grands on a chair for it to be crapping out less than twelve months later is wild . I’d say most people from customer care are useful but some are snarky and just don’t listen. Doesn’t seem there’s a customer care review survey though so guess it is what it is.
I wouldn’t recommend purchasing one unless you’re ready to deal with adding chair maintenance , trouble shooting and back and forth phone calls to your to do list.
Reply from Infinity Massage Chairs2026-04-10
Hello Xeryn,
Thank you for sharing your feedback—we’re really sorry to hear about your experience. We understand how frustrating it must be to run into issues with your chair so soon after purchase, especially after making such a significant investment.
Your comments about customer care are also concerning, and we take that seriously—this is not the experience we aim to provide.
We’d really appreciate the opportunity to look into this further and make things right. Could you please reach out to us directly at customer experience team.
Thank you again for your feedback—we’re here to help and would like to turn this experience around for you.
Customer Experience team, Infinity Massage Chairs
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Jamie Scott · 2 reviews · Experienced 2026-04-06 ·
★★★★★
Technician came out
Technician came out, knew exactly what to do and how to fix the problem.
Reply from Infinity Massage Chairs2026-04-08
Hello Jamie,
Thank you for sharing your experience with the technician.
We're happy to hear that the technician provided knowledgeable and efficient service!
Thank you Jamie for the 5-Star Review!
Happy Relaxing!!
Customer Experience team, Infinity Massage Chairs.
K
Kenneth D · 4 reviews · Experienced 2026-04-06 ·
★★★★★
Great Investment! Love our Infinity Massage Chair!
We have enjoyed our Infinity Massage Chair for over five years now. It's a great investment! We got a great deal from Costco, including delivery and set-up. I am retired but do some pretty strenuous labor maintaining our property---chainsaws, wood chipper, trenching, irrigation, landscaping, etc. The Infinity massage chair really helps relieve sore muscles at the end of the day. My wife use the Infinity Massage Chair to relax when she suffers a migraine. We really enjoy our massage chair. It adds to our quality of life.
Reply from Infinity Massage Chairs2026-04-06
Hello Kenneth,
Thank you so much for sharing this—we really appreciate it! It’s awesome to hear you’ve been enjoying your Infinity Massage Chair for over five years.
Sounds like you definitely put in some hard work, so we’re glad the chair helps you unwind and recover at the end of the day. And it’s great to hear your wife is able to use it to relax when she needs it too.
We love knowing it’s made a difference in your daily life. Thanks again for your support, and enjoy many more relaxing sessions!
Thank you Kenneth for the 5-Star Review!
Happy Relaxing!!
Customer Experience Team, Infinity Massage Chairs
This company requires you to do positive posts to get bonus. Once you do the positive review the company is no longer interested.
It is for this reason i would say make your purchase else where with better after delivery service
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Avina Family · 1 review · Experienced 2026-03-30 ·
★★★★★
Excellent support and an easy repair process
Infinity Massage Chairs gave me a very positive service experience. William walked me through the system-level check over the phone, and Yvonne helped narrow down exactly which zone was causing the clicking noise in my chair.
Martin then came out for the repair, let me know when he was on the way, showed up on time, and fixed the chair in about an hour. He put everything back together, wiped it down, and made the entire process extremely easy for me.
I really appreciate the strong phone support and the professional in-home service. Thanks to William, Yvonne, and Martin for making this such a smooth experience.
Reply from Infinity Massage Chairs2026-04-03
Hello Avina Family,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that the entire process from troubleshooting to repair was smooth and easy for you.
We'll share your feedback with William, Yvonne, and Martin—they’ll be delighted to know their support made such a positive impact. Providing clear communication, timely service, and a hassle-free experience is always our goal.
Thank you Avina Family for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
Had a great experience with Paige. Friendly, professional and very knowledgeable of product. Thank you so much
Reply from Infinity Massage Chairs2026-03-31
Hello Tiffany,
We're happy to hear that you had a great experience! We appreciate your kind words regarding the friendly and knowledgeable service you received.
Thank you for the 5-Star Review!
Happy Relaxing!
Customer Experience Team - Infinity Massage Chairs
