Crimped air hose to chair arm
We had an issue with our massage chair while still on warranty. We called Infinity Technical Support and Daniel Horgan was very helpful and courteous. H e sent parts to our home and arranged for a repair technician to contact us. The repair technician (Jim, a private contractor) contacted us to set up an appointment. He arrived right on time and was a pleasure to interface with. The problem required a lot of effort to find its cause but once located, the fix was decidedly low-tech. But the problem is solved and everyone's happy.
Hello Loren, Thank you for sharing your experience! We’re delighted to hear that Daniel and Jim provided such helpful and courteous service. We appreciate your patience during the process and that your massage chair is now working perfectly. Thank you Loren for the 5-Star Review! Happy Relaxing! Customer Experience Team - Infinity Massage Chairs.