it has been 3 months,still no sign of…
it has been 3 months,still no sign of order,no refund,not a great company
About Infinitymist
Data updated- Website
- infinitymist.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 92% (11/12)
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Is Infinitymist legit?
Infinitymist (infinitymist.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
Th shipping was fast
Th shipping was fast, but product is supposed to be watermelon, instead. It tastes like strawberry
Reply from Infinitymist2026-07-29
We’re sorry to hear about your experience and apologize for the inconvenience caused. We have already contacted you via email and kindly requested the necessary pictures so we can further verify the situation and provide you with an appropriate solution. Thank you for your cooperation, and we look forward to resolving this for you. — InfinityMist Team
Unfortunately I only received 1 of my…
Unfortunately I only received 1 of my orders Better tracking options needed Cheers
Reply from Infinitymist2026-07-22
We are sorry to hear about your concern regarding the delivery of your orders. We have checked our system and found that your two most recent orders are both showing as delivered according to the latest tracking information. However, we understand your concern and would like to look into this further for you. We will contact you again via email with the detailed tracking information and help verify the delivery status of each package. Please kindly check your inbox (and spam/junk folder) for our email. We appreciate your feedback and will do our best to assist you and resolve this matter. — InfinityMist Team
After a month I asked about my order.
After a month I asked about my order. I had 2 orders, received 1 order. I received charger pod and the rest of the $350 order was coming from overseas. They insisted I sent photos of packaging and order I received 2 weeks ago which is seperate to the order I'm waiting for.They have refused to answer me now and I have received no updates.$350!!!!
Reply from Infinitymist2026-07-19
We are sorry for the inconvenience and frustration caused. We would like to clarify that we never refuse to respond to any customer messages. Due to a recent increase in inquiries, our response time has been slower than usual, but every customer's request is reviewed and handled by our team. If an order contains products from different warehouses, we may need to ship them separately. Products shipped from overseas warehouses usually require a longer transit time compared with local warehouse shipments, so delivery times may vary between packages. We would like to check your specific order details and provide you with an accurate update. Please send us your order information, and we will review the status of the pending shipment for you. Thank you for your patience and for giving us the opportunity to assist you. — InfinityMist Team
Order over a week ago and still showing…
Order over a week ago and still showing as not shipped. Have messaged support twice and no reply. Looks like I've wasted my money :(
Reply from Infinitymist2026-07-16
We’re sorry for the delay and the inconvenience caused. Due to a recent high volume of inquiries, our response times through email, WhatsApp, and live chat have been slower than usual. We’d be happy to check your order status and assist you. Could you please provide your order number or the email address used to place the order? Once we receive your details, we will look into this for you as soon as possible. Thank you for your patience and understanding. — InfinityMist Team
Reliable seller
Reliable seller. Had difficulty with the supply chain but managed to deliver the items. Products are as advertised.
Reply from Infinitymist2026-07-08
Thank you for your honest feedback and continued support! We truly appreciate your understanding and patience during the recent supply chain challenges. We’re glad to hear that your order arrived successfully and that the products met your expectations. We are continuously working to improve our service and provide a better experience for our customers. We hope to have the opportunity to serve you again, and if you feel we’ve earned it, we would greatly appreciate your support with a 5-star review in the future. Thank you again for your trust! — InfinityMist Team
Quick delivery
Reply from Infinitymist2026-07-08
Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our delivery service. Your support and trust mean a lot to us, and we’ll continue working hard to provide fast and reliable service. We look forward to serving you again soon! — InfinityMist Team
Were legit, now greedy scammers
I had mostly positive experiences with this company for over 2 years. Recently their 'Free Shipping' now attracts a $45 insurance fee whether you like it or not, the 'Australian Store' offers multiple products, of which every SKU is sold out - despite their claims of daily re-stocking. Instead you can wait 3-4 months for shipping, ( some card providers will not investigate a charge for items not delivered after 90 days). All prices have increased and now due to an order error, they are offering to replace 70k puff devices that were $41 with 40k puff devices that are now priced at $43 - meaning id get approximately half of what I paid for, and have gone silent on when the money will be returned. This discussion has been ongoing for 2 months. ** Im not entirely sure if the person that has responded even works for the company, if so they should probably speak to Daria in the CSR team as below is a direct quote from June 12 when the shipping insurance stopped being'optional' as they state. Given the contact details on the TP site are the exact same as those ive been using for 2 months, you have not offered anything helpful or even factual but im guessing your job is to make it LOOK like you have countered these negative reviews, not actually do anything. "Consequently, we have added a shipping insurance charge. Given the growing costs and risks, further price adjustments might be necessary in the future. However, we can confirm that despite the rising risks and costs, successful delivery remains achievable. In addition, due to the current state of international logistics, shipments dispatched from our warehouse in China may experience delays. Recently, entry regulations in Australia have become increasingly strict; this means that, prior to shipment, flight arrangements and customs clearance procedures must be carefully and appropriately coordinated to ensure a smooth dispatch process. Consequently, the overall delivery timeframe will be longer than usual. According to the latest information provided by our logistics partners, the estimated time from the moment you place your order until you receive your shipment is approximately 45-60 calendar days. We kindly ask you to place an order only if you are able to accept potential delays and extended delivery timeframes once all of the above issues have been verified and resolved."
Reply from Infinitymist2026-07-08
Hi, we’re sorry to hear about your recent experience and appreciate you sharing your feedback. Could you please provide us with your order number or the email address used for your order? We would like to look into your case and assist you further. Regarding Shipping Protection, it is an optional delivery coverage service that provides additional protection during transit, such as coverage for carrier-confirmed lost packages or other verified shipping issues. We understand your concerns about product availability and pricing. Due to the current challenges with supply and logistics in Australia, we are actively working on restocking and have already added some products back to the website. Price adjustments are also related to increased production, shipping, and operational costs. We truly value your support over the past two years and are sorry that your recent experience did not meet expectations. We hope to have the opportunity to review your case and make things right.
Fast delivery
Fast delivery. Prompt customer service experience
Reply from Infinitymist2026-06-29
Thank you so much for your kind feedback 😊 We’re really happy to hear that you’re satisfied with our fast delivery and customer service experience. Your support means a lot to us and motivates our team to keep improving. We look forward to serving you again soon! — InfinityMist Team
Infinity Mist
I have been purchasing vape products from infinity mist for the last 10 months. In the last couple of months they have gone downhill. I placed 2 orders through the China website. One on 16/3/26 & still waiting for it(over 90 days now) checked the Australia Post App & it was due to be delivered on 27/5(i feel it’s been confiscated). The other order placed on 14/5/26,understand this order may still be in progress. Don’t respond on WhatsApp & support email address bounces back stating the email address failed . Happens every time i try to email them.
Reply from Infinitymist2026-06-17
We are very sorry to hear about the issues you have experienced, and we sincerely apologize for the inconvenience caused. Could you please kindly provide your order number or the email address used when placing the order? We will check the order details for you as soon as possible. Regarding WhatsApp, please note that some of our communication channels may occasionally be limited, which can affect response times. We apologize for any delay in getting back to you. If you are unable to complete the payment, once we have contacted you, please kindly send us a screenshot of the error message you see at checkout. This will help us further investigate the issue with our payment provider. Thank you for your patience and understanding. We will do our best to assist you promptly. — InfinityMist Team
Infinitymist are amazing
Infinitymist are amazing. Always received my order. Any issues have been taken care of very quickly. There support team are on top of everything. Thankyou Infinitymist. Out standing customer service 🌟
Reply from Infinitymist2026-06-14
Thank you so much for your amazing feedback! 🌟 We truly appreciate your kind words and support. It means a lot to our team to know that you are happy with your experience and that our service has met your expectations. We’re always here to help and will continue doing our best to ensure every order is handled smoothly and efficiently for you. Thank you again for choosing Infinitymist — we look forward to serving you again soon! 😊 — InfinityMist Team
I have ordered many times without…
I have ordered many times without issue, until recently. One package was seized by customs I emailed the letter as proof so I could get a refund, reply stated it’s still in transit. IT HAS BEEN SIEZED BY CUSTOMS. Second package has been in transit 75 days onboard for delivery for 23 days. I have received nothing, I paid for shipping insurance and they won’t refund. Customer service is terrible, they don’t reply on WhatsApp and email replies take over a week.
Reply from Infinitymist2026-06-13
Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration you have experienced. Due to a high volume of recent inquiries, our customer support team is currently working through all requests in strict order. However, we would like to assure you that we do not take longer than one week to respond to any email. We kindly recommend checking your spam or junk folder in case our previous replies were filtered there. In addition, some of our WhatsApp support accounts are currently under temporary restrictions, which may affect response times. We apologize for any difficulty reaching us through that channel. Regarding shipping delays, due to the current situation in Australia and stricter customs inspection policies, international logistics are indeed experiencing longer transit times than usual. We understand how frustrating this can be and we truly appreciate your patience. To assist you further, could you please provide your order number or the email address used when placing the order? We will prioritize checking your case immediately and provide a clear update. Please rest assured that we are here to help. If a parcel is unfortunately unable to be delivered, we will take full responsibility to resolve the matter and ensure an appropriate solution is provided. Thank you for your understanding and cooperation. — InfinityMist Team
Great service
Great service. No issues receiving my order into Australia. Takes a while but thats normal.just pre order 3-4 weeks before u know ur going to run out
Reply from Infinitymist2026-06-10
Thank you so much for your kind review! 😊 We’re glad to hear your order arrived safely in Australia. You’re absolutely right—pre-ordering a few weeks in advance is the best way to make sure you never run out. We really appreciate your support and look forward to serving you again soon! PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social. — InfinityMist Team
Five 🌟🌟🌟🌟🌟 stars to Infinity mist thank you
I’ve never had any issues with Infinity Mist . Ordering was simple, delivery from local was received within 7 days and CN warehouse was typically 2/3 weeks which is understandable. When they couldn’t send all my order they contacted me straight away and we discussed my options which I just picked another flavour . They guarantee delivery even if your package gets lost or seized by customs . Don’t worry they resend your package at no extra cost. Happy customer:)
Reply from Infinitymist2026-05-31
Thank you very much for your detailed and thoughtful review. We truly appreciate your continued support and are very pleased to hear that you are satisfied with both the ordering experience and our delivery service. It’s also great to know that our team’s communication and solutions in case of stock or shipping issues have met your expectations. Your trust and positive experience mean a lot to us. We will keep working hard to maintain reliable service, clear communication, and consistent delivery support for all our customers. If you ever need anything in the future, feel free to reach out anytime — we’re always here to help. Have a great day and thank you again for being a valued customer! — InfinityMist Team
good quality lasts long and fast…
good quality lasts long and fast delivery in my opinion
Reply from Infinitymist2026-05-31
Thank you so much for your kind feedback and for taking the time to leave a review. We’re really glad to hear that you’re satisfied with the quality and delivery speed. Your support means a lot to us, and we’ll continue doing our best to provide fast service and reliable products for you. If you ever need any help in the future, feel free to contact us anytime. We’re always here to assist you. PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social. — InfinityMist Team
Brilliant customer service
Brilliant customer service. Sometimes there are issues but they will always get back to you with a solution and ask if you are happy with it.
Reply from Infinitymist2026-05-29
Thank you so much for your kind words and support! 😊 We truly appreciate your understanding and patience. While unexpected issues can sometimes happen during shipping or processing, we always do our best to provide honest updates and work together with our customers to find a satisfactory solution. It means a lot to know that you had a positive experience with our customer service. Thank you again for your trust and support — we look forward to serving you again in the future! — InfinityMist Team
EASILY the best
These guys are the absolute best. Great range/options and quick delivery. Easily the best online shop right now. 15/10 Iv made multiple purchases and will continue to do so. 😁😁😁
Reply from Infinitymist2026-05-22
Thank you so much for your amazing feedback! 😁 We truly appreciate your continued support and trust in us. It means a lot to hear that you’re enjoying our products, range, and service. We’ll keep working hard to maintain fast delivery and a great shopping experience for you every time. Looking forward to serving you again soon! 💛 PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social. — InfinityMist Team
This is my one to go to shop when I…
This is my one to go to shop when I shop for vapes. Not only they stock the latest vapes but the variety is next to none. It’s great that they got the CN warehouse n the local warehouse so u can shop between both. I’ve always had a good experience buying from both warehouse. Definitely recommend if your a first time buyer, no need to stress u won’t recieve your items aa they gladly ship u a replacement. Thanks again
Reply from Infinitymist2026-05-09
Thank you so much for your amazing feedback and continued support! 😊 We’re truly happy to hear that you’ve had great experiences with both our China and local warehouse services. Your trust and recommendation mean a lot to us, especially for first-time buyers who may feel uncertain when ordering online. We’ll continue doing our best to provide the latest products, more flavor choices, and reliable customer support whenever needed. Thanks again for choosing us — we look forward to serving you again soon! 💙 — InfinityMist Team
Fast problem free purchase
Fast problem free purchase, reliable
Reply from Infinitymist2026-05-09
Thank you so much for your support and kind feedback! We’re really happy to hear that your purchase experience was fast, reliable, and problem-free. We truly appreciate your trust and look forward to serving you again soon! PS: Due to local network policies, our main domain may occasionally be restricted. Our latest backup domain is vapepie.social. — InfinityMist Team
very good shop, welcoming man
the man is very nice and welcoming, needs more customers
Reply from Infinitymist2026-05-09
Thank you so much for your kind words! We really appreciate your support and positive feedback. We’re always working hard to provide a smooth and welcoming experience for every customer, and it means a lot to hear this from you. We look forward to serving you again soon! 💙 — InfinityMist Team