Initial Australia (initial.com.au) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
Sonia was on leave for a month, we are glad to have her back.
Thank you for taking the time to leave us a review Scott. We are so proud of your technician Sonia's work and happy you have experienced her great customer service. Thank you.
5 star review thank you Craig! We love hearing our customers are happy with our quality and efficient services we provide. We will ensure that your Technician, Debbie is recognised for efforts!
Canon Hygiene monthly attendance - Attend as per schedule.
Thank you for taking the time to leave us a review Evelyn. We are so proud of your technician Jacqueline's work and happy you have experienced her great customer service. Thank you.
Great Service, thanks
Thank you Anthony for the positive feedback. We are very proud of our Technicians and glad you have experienced their helpful attitude. Jacqueline your technician will be pleased to hear your feedback.
5 Star rating thank you Deb! We really appreciate you taking the time to rate Angela's service so highly. Our Technicians are highly-trained and work with our customers to provide quality services. We will ensure that your Technician, Jacqueline is recognised for efforts!
The worker who provides the service is always friendly and does a good job.
Thank you so much for your 5 Star rating Sharon! Jacqueline our Technician will be really pleased you have rated her service this way. We will ensure your technician Jacqueline is recognised for efforts. Thank you.
Excellent service. Always operates in a timely manner, providing a friendly and professional service.
Thank you so much for your 5 Star rating Teresa! Our Technician will be really pleased you have rated her service this way. We will ensure your technician Jacqueline is recognised for efforts. Thank you.
All I can say is the maintenance is carried out monthly and we have never had a problem.
Thank you for taking the time to leave us a review Doria. We are so proud of your technician Jacqueline's work and happy you have experienced her great customer service. Thank you.
Very good customer service. Professional lady.
5 Star rating thank you Frank! We really appreciate you taking the time to rate Jacqueline's service so highly, thank you. Jacqueline will be really pleased to see your wonderful praise. Thanks
No issues with Initial. Our rep quietly slip in once a month, enquires if there are any issues, assists with anything that needs attention. No areas of concern with our service
5 Star rating! Thank you Kerry! We love passing on positive feedback to our team, and valueing their hard work. We will ensure your technician Jacqueline is recognised for efforts. Thank you.
Peta at Gladstone is an absolute treasure & a HUGE asset to your company. She is always bubbly, efficient & nothing is too much trouble. She is very understanding of our students & situation & is flexible if required. She anticipates problem areas & offers solutions before they become a major issue. She just gets things done. What a fantastic lady she is.
Thank you for taking the time to leave us a review and rating our technician Peta so highly, Julie! We are so proud of her work and happy you have experienced her great customer service. Thank you.
Sonia is very friendly when she attends the site and gets the job done without a fuss.
Thank you for the 5 star rating and positive feedback Angelina! We are extremely pleased to hear your experience, thank you so much your technician Sonia will be delighted to see your praise.
Lovely lady that is very discreet when doing her job through the restaurant. Always has a smile and very quick.🥰
5 Star rating! Thank you for taking the time out to review us Sheryn! Our team works extremely hard to go above and beyond for our customers! We will ensure that your Technician, Jaccqeline is recognised for efforts.
Pete is amazing at her job. She is always bright and bubbly. Happy to help and gives suggestions about how we can improve our toilet facilities. Wish every contractor was like her.
5 Star rating, thank you Danielle! What wonderful feedback of Peta, we are really proud of her work and grateful for you rating us so highly. We will ensure your technician Peta is recognised for efforts. Thank you.
Always respectful of the office environment and very efficient
Thank you for taking the time to leave us a review Kelvin and praising our technician Jacqueline so highly. We are so proud of her work and happy you have experienced her great customer service. Thank you.
Service is excellent. The lady who comes out to service is very friendly and does a fantastic job every time.
Thank you for taking the time to leave us a review and rating our technician Sonia so highly, Amanda! We are so proud of her work and happy you have experienced her great customer service. Thank you.
Our weekly service is excellent. Wendy is lovely. She is happy with any requests and give us timely feedback.
5 Star review thank you Amanda! We love hearing our customers are happy with our quality and efficient services we provide. We will ensure that your Technician, Wendy is recognised for efforts!
It was only a short encounter & it was for the removal of Initial products, but the technician was very pleasant & took care in her work - she considered the wall paint ripping off as she removed the spray unit & did so very carefully.
Thank you for taking the time out to review us Lisa. We are very pleased to hear that you're satisfied with our services as our team works extremely hard to go above and beyond for our customers!
VERY HAPPY WITH SERVICE..STAFF ARE VERY NICE
Thank you for your positive review Lisa! We are very pleased to hear that you're satisfied with our services as our team works extremely hard to go above and beyond for our customers! We will ensure that your Technician, Amanda is recognised for effort.
Great, friendly service. Sonia is great
5 Star rating! Thank you for taking the time out to review us Leigh! Our team works extremely hard to go above and beyond for our customers! We will ensure that your Technician, Sonia is recognised for efforts.
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