Initial Australia (initial.com.au) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 33% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
I work for Laverty and Rajiv Prasad has always collected and re-placed our yellow Clinical Waste Bins. Rajiv always has a smile, is polite, friendly and professional in his role. Fills out the paperwork we ask him to woth no issues. Thanks Rajiv!
Michelle does a great job when she visits our site. Always friendly and efficient with her service
Thank you for your feedback. We're delighted that Michelle provided such magnificent service.
Have used the Brisbane Branch with Kathy Riley- who has been efficient and helpful, no complaints with their service. Would recommend :)
Thank you for sharing your positive experience! It's great to hear that Kathy Riley and the Brisbane Branch provided efficient and helpful service. Your recommendation means a lot.
We've had the pleasure of working with our Key Account Manager Rana Deka for some time now, and the experience has been exceptional. Her professionalism, attention to detail, and genuine care for our business have made a real difference. She's always proactive, responsive, and go above and beyond to ensure our needs are met. It's rare to find someone so committed and easy to work with. It is truly valuable to the business.
Thank you for sharing such wonderful feedback! It's fantastic to hear about your positive experience working with Rana Deka. Her professionalism, dedication, and care clearly shine through, and it's great to know she's made such a meaningful impact on your business.
Person in the work Ute driving extremely unsafe in the box hill sydney area. 7pm 17th may Poor representation . Wouldn't use if this is their employee calibre
Walked into my local Aldi today, spent 5 minutes and had to walk out! Familiar Initial smell - instant headache. This is not hygiene and wellbeing - this is chemical poison, particularly for those of us with chemical sensitivities and allergies. I beg workplaces and in particular schools, not to believe the hype. Air, even air-conditioned air, is not unhygienic but artificially deodorized air could be making us all sick.
Jacqui Haskayne serviced our motels with the utmost professionalism. Always a pleasure seeing her
Thank you for the 5 star rating Jules! We are extremely pleased to hear your positive experience, your technician Jacqui is a champion at what she does and we are really proud of Jacqui.
Initial is lucky to have Melissa representing the company, always walks into our office with a smile with a friendly and bubbly demeanor. Never had any problems and always does an amazing job. A real asset to Initial
5 Star rating! Thank you for the positive feedback Denisa. Our technician Melissa is brilliant and we are glad you experienced her excellent customer service. Melissa always goes above and beyond for our customers.
A review for Sherrie Boston Initial Hygiene Brisbane area ( Lismore,Nth Coast, NSW) I have had contact with Sherrie Boston for a long time now at Modanville and at the Channon Schools & have always found her to be professional in her attitude, pleasant in her demeanor and a good communicator.I would work with her anytime. Greg Durrington.
5 Star rating! Thank you Greg for taking the time out to review our technician Sherri. Sherrie is brilliant and we are very proud of her and glad you experienced her great customer service. Thank you for your loyalty and glad to maintain the service for many years to come.
I would like to commend Christine who works for Initial on the mid-north coast of NSW. She services the Coffs Harbour libraries and is always pleasant and efficient in her duties! Nothing is too much trouble for her and she is always happy to go the extra mile when necessary.
5 Star rating thank you Marina! We really appreciate you taking the time to rate Christine's service so highly. We are really proud of her work and Christine will be happy to read your positive feedback. Our Technicians are highly-trained and work with our customers to provide quality services. Thanks
Im so glad I went with Rentokil, the service exceeded my expectations. Prompt and efficient. Thank you!
5 Star rating! Thank you Sebasitiaan for the positive feedback and for taking the time out to review us. Our team works extremely hard to go above and beyond for our customers! We know our customers have a tight schedule so we try to be prompt. And Our Technicians are highly-trained and work with our customers to provide quality services. Thanks
Took long time to get booking, Service was efficient once booked in
Thank you for taking the time out to review us Larer. We are sorry you had this experience with us and i will bring it the the Branch Managers attention . We are very pleased to hear that you're satisfied with our services as our team works extremely hard to go above and beyond for our customers!
Your Adelaide sales staff never returned my calls.Many messages for Bridie left to call me back since the closure of my hotel and nothing.It seems once the sale is done the relationship is gone and she won’t listen to fix your problems.all lies and promises that never get delivered.during this difficult time you would think a company like initial would understand but it seems contracts are still in place regardless.will never use your company again.
Hi John, We are extremely disappointed you had this experience with us this is not the way we want our customers to feel and apologise. I would like to address your concerns. Can I ask you to email me with your contact details to [email protected] . Thanks Nadia.
FIVE STAR REVIEW THANK YOU FOR THE AMAZING SERVICING, SHOWING UP ON TIME AND GOING ABOVE AND BEYOND ON FRIDAY 12TH JUNE AT GATESHEAD ANYTIME FITNESS. WAS PREPARED TO GO ABOVE AND BEYOND TO HELP US AT BOTH CLUBS.
5 Star rating! Thank you for taking the time out to review us Jacquie! Our team works extremely hard to go above and beyond for our customers! We are so proud of your technician Nicole's work and happy you have experienced her great customer service. Thank you.
Sonia is an excellent Initial Delivery Service Officer. She comes in on a regular basis to our office and always with a smile, provides the change over as agreed. Highly recommended.
Thank you for your review Van. We love hearing our customers are happy with our quality and efficient services we provide. We are delighted and very proud you experienced our technician Sonia's great customer service .Your technician Sonia will be happy to hear your positive feedback.
5 Star rating! Thank you for taking the time out to review us Jenevie! Our team works extremely hard to go above and beyond for our customers! We will ensure that your Technician, Salve is recognised for efforts.
Always pleasant. Good service
5 Star rating thank you Barbara! We really appreciate you taking the time to rate Salve's service so highly, thank you. Salve will be really pleased to see your wonderful praise. Thanks
Your initial rep (Salve Salire) does a great job for us at Lola's pergolas. she comes in always says hi to us when she arrives, makes sure we have nothing going on so she can do the job as required. Salve is always polite friendly and courteous on arrival and departure always up for a quick chat and a bit of banter which makes it and absolute pleasure to deal with when she arrives. Regards Alan Cartledge Head Chef Lola's pergolas
Thank you for the taking the time out to review us Alan! What an amazing feedback. Thank you for praising and rating our Technician Salve so highly. We are proud of our technician Salve and glad you experienced her excellent customer service. Salve will be delighted to see your praise.
Nicole was awesome. Thank you for the quick service of the soap at our time of need. Above and beyond.
5 Star rating! Thank you Rebecca! We love passing on positive feedback to our team, and valueing their hard work . We will ensure your technician Nicole is recognised for efforts. Thank you.
great service and so friendly and helpful
5 Star rating thank you Colin, we really appreciate you taking the time to rate Debbie's service so highly, thank you. We are glad you experienced her great customer service . We will ensure that your Technician, Debbie is recognised for efforts!
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