Inko Horeca Accessories (inkohoreca.com) has a 4.5 out of 5 rating on OK.one, based on 40 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
Good communication, great quality products. We have purchased for our business from Inko several times already.
Thank you for your kind words! We really appreciate your trust and are happy to hear that you are satisfied with both the quality and the shipping. Looking forward to working with you again!
Beautiful made. Can’t wait to use them
Thank you for your kind feedback, Rita! We're glad you like the craftsmanship. We hope you enjoy using them!
I'm truly sorry, because I'm sure the product will be as good as it looks, but in one more week, it's been almost a month since I bought it, I still haven't received it, and I've lost a customer. This isn't how things should be done. And the shipping cost was outrageous.
Hello Fernando, Thank you for your feedback. We’re sorry to hear about the difficulties caused by the delivery timing. Your order was placed on January 27, approved on January 28, and shipped on January 29 — earlier than our stated production timeframe. According to the tracking information, the shipment was delivered on February 16. As soon as we learned about the urgency of the situation, we contacted FedEx and did everything possible to help expedite the delivery. We hope the product meets your expectations and that it will still be useful for your project with your client. Thank you for your understanding.
Good service, fast replies and their products are very pretty and high quality!
Thank you so much for the kind words! We're glad our team was quick to respond and that the products met your expectations for quality and design. Thanks for choosing us!
Great product, decent delivery time. Just one little thing, while the package was stuck in Customs, an update would have saved quite a bit of anxiety
Thank you so much for your feedback! We’re really happy you loved the product 😊 And thank you for pointing this out — you’re absolutely right. We’re working on improving our shipping updates, especially when orders are held at customs. Appreciate you sharing this with us!
Thank you! We really appreciate your kind words 🙌 It means a lot to our team.
Fantastic experience from start to finish. The custom menus came out beautifully—high quality, thoughtfully designed, and exactly what we envisioned. Communication was easy, turnaround was fast, and the attention to detail really shows. Highly recommend this retailer for anyone looking for custom menus done right.
Thank you so much for this amazing feedback! We’re really happy the menus turned out exactly as you envisioned. It was a pleasure working with you, and we truly appreciate the recommendation!
Thank you! We’re glad to hear you’re satisfied 😊 Appreciate your feedback!
I really like how it came out even though it took a little bit of time I didn’t mind because they did it right and it made all the difference in making my business shine
Thank you so much for sharing this! We really appreciate your patience — quality and details always come first for us, and we’re happy to hear the final result was worth the wait. Wishing your business continued success!
Their website in the US fronts as a US company, with a US phone number. However, they are based in Ukraine and they don't properly follow up with shipments to the US. There is one more 1-star review on this site that mentions the delay. We experienced the same, and had to prompt Inko Horeca multiple times to call FedEx to complete the shipment. In the end this was very easy for them to do but they simply didn't follow up. When we finally got our menu covers, they were damaged from pushing against the binder rings and we had to re-varnish them to make them look acceptable. The wood that they use is low quality and has already bent from drying up after they produced it. They should have used wood that has already gone through this process before cutting it so it doesn't bend. Moreover, the two-hole format on these covers is not compatible with the US two-hole puncher standard size so now we have to look for and order a special puncher, hoping to be able to fit our pages into the menu covers. In the end it was a complete ordeal.
Dear Dilek, Thank you for taking the time to share such detailed feedback. We’re truly sorry for the experience you had — this is not the standard we aim to deliver. At the time of your order, we unfortunately faced unexpected issues with FedEx on several US shipments, which caused delays and required manual intervention. We were in contact and did our best to resolve the situation, including offering a refund, but we lost contact afterward. Regarding the product itself, we’re very sorry to hear about the damage and incompatibility issues. Since then, we’ve improved both our packaging methods and our internal quality checks, and we now clearly confirm hole formats and regional standards before production. We are fully transparent about being a European manufacturer, and we take responsibility for the parts of this experience that fell short. Your feedback has helped us improve, and we genuinely regret the inconvenience this caused you. If you’re open to it, we would still be happy to reconnect and find a fair resolution.
Inko Horeca Accessories provides top-notch hospitality products with excellent durability and design. Their service is professional, and deliveries are always prompt and reliable!
Hi Carl, Thank you very much for your kind words! We’re glad to hear you’re happy with both the quality and the design of our products. It means a lot to us that you found the service professional and deliveries reliable. We truly appreciate your trust and look forward to working with you again.
Ordering was easy, items arrived in good time, and everything looked great.
Hi Nick, Thank you for the great feedback! We’re happy to hear everything arrived on time and met your expectations. It was a pleasure working with you, and we hope to support you again in the future.
This item still has not arrived almost a month after ordering samples. We will not be purchasing further as this is far too long of a lead time with no indication it was going to take that long. We ordered on Sept. 8th.. today is Oct 4th. Still not here.
Hi Jose, Thank you for your feedback, and we’re truly sorry for the long delay you experienced. We completely understand how frustrating this situation must have been, especially when ordering samples with an expected timeline in mind. At that time, we unfortunately faced serious delivery issues with FedEx that affected a number of shipments, including yours. While this does not excuse the experience, we want to be transparent that the delay was caused by carrier-related problems rather than production. Since then, we’ve reviewed and adjusted our shipping processes and carrier communication to avoid similar situations in the future. We sincerely appreciate you taking the time to share your experience and regret that we were unable to meet your expectations on this occasion.
We absolutely love our custom wooden menus with our logo! We’ve only had them for a few days, and they are already a huge hit. High-quality, beautifully made, and exactly what we wanted. Highly recommended!
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that the custom wooden menus with your logo are already making such a great impression. It’s always our goal to deliver high-quality products that perfectly match our clients’ needs. We truly appreciate your recommendation and look forward to working with you again!
Thank you so much, Julie! We’re delighted that you’re happy with both the product and the delivery speed. We truly appreciate your feedback and look forward to serving you again!
The most beautiful menu ever. classy and clear all my customers love it I highly recommended installations was easy
Thank you, Maria! 💛 We’re so happy to hear your customers love the menus and that installation was smooth. Your kind words mean a lot to us!
Quick turnaround, good quality product
Thank you, Amy! We’re so glad you enjoyed the quick turnaround and the product quality. It means a lot to us to know we met your expectations!
I love their products!! Beautiful and durable. They were also very accommodating with my specific vision and requests. Thank you so much!
Thank you for such a wonderful review! We’re thrilled you love the products and that we could bring your specific vision to life. It’s always our pleasure to create something unique for you!
Repeat purchase. Great product. Great group to work with. Highly recommended.
Cory, thank you so much for your continued trust and support! We’re honored to have you as a returning customer and truly appreciate your kind words and recommendation.
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