Inogen

I would have Zero stars but Not an…

I would have Zero stars but Not an Option So.......after seeing commercial I called, Here are the scenarios that progressed Knowing advertising is just that, I inquired about the under 3 lbs as shown in TV I was told.......for PURCHASE ONLY ANY LEASING 4.8, 4.9 AVAIL ONLY THEN GIVEN DIFFERENT QUOTES, Cuz DocuSign and docs with bank card on file must go through to lock in rate Then told to bother doctor, they too lazy or can't be bothered to reach they don't NEED IT, then told by a gay sounding he said was supervisor, they have No Reps in NEVADA" I assume an excuse for shabby service to say the least, then called company a few times in which I was hung up on, didn't appreciate my blunt candor of shit business operation. As I watched commercials even more I saw in fine print........ "ACTOR Portraying WHAT A LINCENSED AGENT MAY SAY" I GUESS THATS HOW COMPANY HAS LOOP HOLES OF PATIENTS ORDERING A UNDER 3 LBS AND SENT SOMETHING ELSE Then I was called by an agent laughing hysterically that it takes so long. Well a company who has $ for commercials, it's actors that scam the public, shit agents I guess dissatisfied with pay or whatever? Has the money to just cater 2 those who can pay cash........agents say.......inogen NEEDS A COMMITMENT, EVEN IF LATER Dissatisfied STILL HAS A CONTRACTUAL OBLIGATION WITH MEDICARE FOR 5 YEARS. Yes I was ALSO TOLD THAT ON THE TRY IT FREE FOR 30 DAYS AND TOLD ONLY AVAIL ON PURCHASE WHICH I SERIOUSLY DOUBT AS WELL GIVEN ALL OTHER Circus PERFORMANCES TO STICK CUSTOMERS WITH EQUIPMENT THAT AGENT FAILED TO GIVE PRECISE CHARGE AMOUNT TO MEDICARE JUST 20% OF THAT EQUALED TO UNDER 30.00 A MONTH Total cost of without warranty was told to be 3600 dollars, what a RACKET ON EQUIPMENT ONE WOULD THINK AGENTS WOULDNT BE SUCH BOTTOM OF BARREL PERSONIFICATIONS UNLESS MIMIKING THE OVERALL UPPER CHAINS AND CEO OF INOGEN...... Well an opinion formed on experience. Then I read something someone else said high up front cost, maybe why THEY WANTED A BANK OR DEBIT CARD TO EVEN DO ANYTHING. YUP. STATED CLEANING PROBLEMS, I GUESS FOR THE COST SOME MAY EXPECT IT TO CLEAN ITSELF, NEVER THOUGHT ABOUT THAT NOR WAS INFO ON SUCH VOLUNTEERED Also review says date of exp. But as stated earlier AGENT THOUGHT IT HYSTERICALLY SAYING I KNOW TAKING SO LONG. WELL OVER A MONTH, Another said 1-4 weeks after approved. Yeah.......been more than that just in process "SO CALLED" ONCE AGAIN...............FINE PRINT DISCLAIMERS ON TV SHOULD BE READ SO TO TRY AND ASK.............ESPECIALLY HOW ABOUT ADS SAYING AS SEEN IN TV DOESNT STATE ACTORS PORTRAYING WHAT AN AGENT MAY SAY TO A CALLER

The people at Inogen provide unmatched customer service

The people at Inogen provide honest, informative communication during the purchase. I now own the Rove 6 portable and the Voxi 5 home concentrator. I am very pleased with both units. Jamie was very helpful and thorough during the sales process. Her attention to detail and communication with my doctor to assist with the prescription was very professional. I will not hesitate to recommend this company and product line.

The equipment does work, but...

The equipment does work. So there's that. Customer service sucks. It took thirteen minutes to get a human on the "urgent attention" line. She dd know her stuff, but it was a simple question, how do I get a copy of my invoice? They don't like leaving a paper trail, will not respond to text or email. They want everything oral. That makes a bit of razzle dazzle in the sales process easy, and that turns into bait of switch. Just listen carefully, write it down, don't sign, call back and confirm when you're sure you understand exactly how many of what you'll be paying for. And do get a copy of that invoice. They don't like paper trails. Oh, I see Inogen has replied. Unsurprisingly, they want me to call them. So we can have a further conversation with no written record. Don't trust these people. But the products are good. No complaint there.

The customer service

The customer service. I was never able to catch up with the team that helps in the first week, no fault of theirs, I work 40 + hours a week and my hours are their hours. The concentrator was easy enough to understand as was the instructions.

Purchase

When I called the representative that help me with the process was very good and answered all my questions. Once the unit arrived the setup call went great the representative help me through this and gave tips.

Likes and dislikes about Rove 4 Inogen

Requires lots of maintenance, replacements parts, batteries are expensive, I use my Inogen daily and the battery doesn't last long. Its light convenient when traveling and to do small chores.

very happy with the portable rove 6

very happy with the portable rove 6, as well as the concentrater,floor model, very quite.

The good and the bad

I'm on 2L at rest, 8L active. So I can't use it all of the time. It would be better if it did do 8L. For car charging, Inogen Rove 6 want 30AMP, whereas most cars are at most 20AMP. I used mine in a car for months (Once a week, Continuous charging for 2+ hours?), before it burnt out the plug, requiring me to shell out close to $900 - replacing the plug, which included getting a rental car for the few days it was in the shop. However, because of my 8L requirement for active, Medicare would no longer provide me with an Inogen. That meant using Liquid Oxygen in my car and while at rest - which was ridiculous in my mind. I opted to outright buy my own Inogen Rove 6 for car travel, and at rest.

Really like my equipment

Everything has been extremely smooth

Everything has been extremely smooth, they're helpful and courteous.

It is a life changing experience for me…

It is a life changing experience for me to have the opportunity to breathe freely and to be able to enjoy life again……Thanks so much for your help. Jack R Cook

Help is confused

Help is confused. I am usually voice impaired. I got a phone call last week. Voice shaking. She started rattling questions. I said I'm voice impaired. It's on record. Why are you not emailing or texting.? She took 2 or 3 minutes... ok I see that now.!!??. Seriously. ???

Customer service is horrible

Customer service is horrible. You wait on hold for at least 20 minutes only to be routed to someone else and then to someone else. Then only to be told Inogen won't service your unit because you didn't buy it from Inogen and No, we don't have any authorized representative. I also had rental equipment, and they back charged me for over a year because they said they didn't have authorization to charge me before, even when I asked the year before why they were not charging me and was told it was probably because I had already paid for the equipment. When I questioned the bill I was told if I didn't pay the full amount I would be turned over to collections. DO NOT USE ANY INOGEN PRODUCTS if you want customer service.

Easy to use lightweight small size can…

Easy to use lightweight small size can always feel secure when oxygen needed always available

Works great

Works great. Thank you

Customer service was horrendous trying…

Customer service was horrendous trying to initiate service. No follow up or coordination with physician's office. Nor follow up to me indicating if anything was outstanding. Dr's office faxed same item three times. Terrible!

Inogen Rave 6 Bluetooth app can't…

Inogen Rave 6 Bluetooth app can't change O2 out or even turn off the machine without actually physically manicuring the change directly on the device. These 2 simple options are considered programming 101. Here we go Turn on the light! find the bulb, take off the shade, screw in the bulb, Reverse process to turn it off. GENNIUS Stuff

Woks very well

Woks very well Wish it was lighter

LAUREN WAS AMAZING

It is just so perfect as I can go for 5…

It is just so perfect as I can go for 5 hours with it prior having to change a battery. That is so much better than my Voron I used for 2 years.