INPRNT

Hit or miss quality, but helpful customer support at least

I've ordered from them several times now for large acrylic, metal, and canvas prints. The prints are done in a timely fashion and shipped with great protective packaging, but I've noticed the quality isn't consistent. The first time I ordered from them about a year ago was an acrylic print, which came with chipped edges and trapped dust (or air bubbles) inside the print. Fortunately, customer support was very helpful and I eventually received a good replacement. I ordered two more metal prints this past June. One of them looked perfect, while the other had a long hairline scratch near the bottom. I didn't contact support for this since it wasn't really noticeable at a distance. My most recent order was for a metal and canvas print in August. The metal print had a dent near the bottom and the canvas print was misaligned. Customer support was kind and sent replacements for both, but the replacement canvas was even more misaligned than the first. Customer support did say they would look into it (it's been a couple weeks and I haven't heard back yet), but I don't really want another replacement at this point as I feel like it'll just have problems again. It's a shame I have problems nearly every time I order - the colors and print clarity are great otherwise. A lot of artists I follow only sell with INPRNT so I don't have any alternatives if I want to buy their artwork! Maybe my expectations are just too high??

Great quality and fast delivery

I’ve been ignored by INPRNT for over…

I’ve been ignored by INPRNT for over three weeks after sending multiple support inquiries, using both their support contact form and direct email. Zero response. If they can’t be bothered to answer basic questions, why should artists or customers trust them? Completely unacceptable.

When Fedex fumbled the ball

When Fedex fumbled the ball, Inprnt was there to help me through and resend the package again. Quick respond, polite, and helpful.

Excellent stickers!

Stickers look amazing. Worked with me to fine tune the die cut options. Great quality and quick turnaround. Love the finished product.

Good looking products, well delivered

The prints I ordered arrived quickly and were impeccable, carefully packaged. The customer service is responsive and friendly. It would be great if custom fees could be arranged directly on the webshop.

Got some banners and stickers made for…

Got some banners and stickers made for my personal training business. Service was fast and the prints came out perfect! Wouldn’t recommend anyone else!

11/10 business

Customer service was prompt and efficient, the turnaround time was quicker than any other local company I used, and the price was better than local printers I’ve worked with. Looking forward to ordering more, I have found my new local sticker supplier

Customer Service bailed me out

Great customer service, I needed their help after I messed up the order. I highly recommend metal prints, btw. Bold and vibrant colors. Quality was perfect.

Bulk of my order never arrived and they ghost you by emai

Update: after posting about not ever receiving my package on TrustPilot and filing with the better business bureau, I was contacted by inprnt and they aggressively made sure we were expedited the canvas we had ordered. No explanation was given as to why our order wasn’t previously filled other than there was a glitch at their end. Also no explanation was given as to why none of my emails to them were ever received, only that they never got them. The emails were sent through their form on their website under their help link. I updated their rating to 3 stars because I did finally receive my order (3 months later) and they gave us a 15% discount for the delay. I appreciated the attention given to make sure we got our order. The quality of the canvas was very good. But I would be nervous to order from them in the future. My experience with Inprnt has been very frustrating. I ordered an 8x11 print and a 12x18 canvas of the same print. Only the 8x11 print arrived. Inprnt notified me that my order had been delivered and hasn't responded to any communication since about the canvas that never arrived. They only provide a support email that they don't respond to (the phone number just has a recorded message that tells you to email them). I can't get them to respond to anything--not even requests for a refund. Do not order from them! They responded quickly to my review—but I’ve been trying to reach them at their support email for 2 months with no response. They are now claiming that they don't have a ticket number with my email address even though they emailed me three different times to confirm my order, say it had shipped, and say it had been delivered. All three emails included my order number and was sent to my email address. I have replied to their inquiry about my order and included screenshots of each email they sent regarding my order complete with order number. I will get screenshots of my messages on their site that said they’d respond in 2 business days as well. Im responding on here because apparently this is where they check their customer’s issues. I’ve had more response here than anywhere on their website support.

Great Service

Great Quality. Exzellent Service after problems with international delivery.

Great quality, great customer support

Placed an order which was lost by the delivery company. Very helpful support staff reassured me and arranged a replacement free of charge. Prints are of a high quality - would use again!

Long Delivery, Helpful Support, Amazing Print

Support was very helpful and helped assuage my worries about the long delivery time (I assume it's because of my country honestly; and even then I don't mind the long wait). The print itself is in great condition ! Very well packaged :) The colours are really really good and vibrant, I love it so much.

Needed this as soon as possible for a…

Needed this as soon as possible for a convention (my fault) and after contacting support they prioritized my shipment for no extra charge and it arrived in less than a week. absolutely incredible customer service. expected time for a response was 2 days, only took 2 hours.

They can't check their inbox

I placed an order on May 6th. When I got it in the mail, the poster was the correct size, but the image was not sized correctly and the image was cropped out. I asked for a replacement with the full image. It takes them EIGHT DAYS to answer me (their website says to give them 2 days). They acknowledge that the dimensions were wrong and they would send me a different size with the full image, and even refund the difference since it would be a bit smaller. They asked what I'd like to do and to let them know. The same day, I agree to this. It's been another week and I still haven't heard anything about my replacement. It got to the point where I reached out to the artist directly about this issue. Like, literally don't sell here, they don't care about their customers, clearly. I'm giving them 1 more week before I file a dispute. This was the first and last time I'll ever order from this company.

Print saved by careful packaging

The print I received is gorgeous and I was so thankful that INPRNT does such a good job with their packaging. It was left outside in the rain by the delivery person and despite the cardboard mailer being soaked, the print inside was safe. I appreciate it

A super transaction

A super transaction. Unfortunately I had problems with the local deliverer, but we quickly and competently found a replacement. Very friendly service. Thank you very much!

Customer service

I was really impressed by customer service when an issue with the post office resulted in my not receiving a print I ordered. I explained the situation to the customer service representative who sent the print again despite it not being INPRNT’s fault the print was lost.

Exceptional site for art lovers

Great job, top quality and awesome variety. The attention was very detailed and personal from shipment to arrival. I have bought fine art prints, metal and acrylic, all very luxury looking and well packed. I will keep buying frequently with full confidence.

Slow orders

First, I’m sure the prints are good, but I wouldn’t know because I still haven’t gotten mine! I get that these things can take long but you can’t just say that the shipments take “3-5” days when they are absolutely nowhere within that range. It’s misleading and just straight up lying. Other people I know have had this similar experience. I’m nearing a month now with basically no update. Presumably my order is still being worked on as USPS is “waiting for the package.” The website needs to be updated with a more realistic timeline for orders to be fulfilled.