INPRNT (inprnt.com) has a 4.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 71% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 92% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
A
Avis · 9 reviews · Experienced 2025-04-21 ·
★★★★★
Do not use as a customer or artist
Two of the prints were decent, the third one (at maximum size) was dreadful. It was totally pixelated and grainy and looked like I had printed out a tiny jpeg blown up about 10 times the size it should have been. They claimed it was the file that the artist sent, maybe that's true, but someone at this company actually had to print this out, wrap it up and send it to me, and no one thought 'hmm, maybe this one just hasn't turned out so well and we shouldn't be trying to sell this work at this size'.
Anyway, that was the beginning of the troubles. Contacted them through the website on the 8th of April, because there is no chat box or actual email even when you log in to contact directly. 'We will reply within 2 working days'. They probably should update this message to say 7 or more.
Finally, someone gets back to me with a really bizarre short email which made no sense and resolved absolutely nothing. I questioned it, ended up having a back and forth email chain for a few days. Finally, on the 21st of April I am told, if I rip the print apart and take a photo of it, they will give me a refund.
Pretty gross to have to rip up an artist's work that I actually really admire, but I couldn't use the print in the state it was so I did it. Replied to them the same day with the photo. Oh what a surprise, they now totally ghost me.
Luckily I paid with PayPal so I will get my money back eventually, but the fact I have to go through them after I should have got a refund more than a week ago is just appalling customer service.
Would never buy from them again. Artists, these people are telling customers to tear up your work. Do NOT give this company your business.
Edit: Literally have the receipt of the email I sent on the 21st of April with the photo of the torn up print, AND I flagged this on PayPal support for them to address through the PayPal system too a few days ago, including that same email chain as I'd already sent. There's no way they did not receive this as their reply implies.
Reply from INPRNT2025-05-01
Hi Natalie!
We certainly apologize for any confusion. I have checked the ticket and the team is still awaiting your reply.
For clarification: The details you saw in the print were a stylistic choice by the artist. There was no issue with the print or the high res source file they provided. The team sent over a zoomed in shot of the work for your review and you wrote back that you did not care for it.
Since there was no issue with the print, we offered to have you tear it up instead of shipping it back for a refund. We do this to protect the artists and their work since the sale is being cancelled by the customer. It also helps expedite the process for you.
We're still happy to help, just send us a reply when you're ready and the team can assist you further :)
K
Király Márton · 2 reviews · Verified · Experienced 2025-04-17 ·
★★★★★
They handled my mistaken order…
They handled my mistaken order excellently, they were very helpful and sent a new package.
Reply from INPRNT2025-05-01
Thank you so much for the kind words, we really appreciate it!
They have the grates varety I've ever seen. Also being able to buy art from my favourite artist is very gratifying. The prints quality are also really high (Thick paper and vibrant color). And the custormer service is the best I have ever experience, 10/10
Had a problem with the delivery address and the mail contact I had was very detailed and helpful. Thank you
Additionally, the prints are very good
B
Bruno S. · 1 review · Verified · Experienced 2025-03-31 ·
★★★★★
Customer service goes above and beyond the expected
SImply had to come here and leave INPRNT a positive review after my experience with them!
I bought a handful of prints, and unfortunately - due to problems with Brazil's mailing service - the order was returned to the sender. I emailed INPRNT explaining the situation, and Susanne, the person who replied to me, was so incredibly helpful, thorough and nice - she not only explained what happened and how to deal with the issue, but also said they would provide a courtesy replacement order with no additional cost (not even shipping!). And it took no time at all - the very next day they had my order shipped already.
To me, what really shows if a company is good or not is not how they treat you when everything's going well, but how they handle problems like this - and there is nothing INPRNT could have done better. Thank you once again!
My local post office was no help in finding my lost order of my art and I decided to reach out to INPRNT’s email. The representative was quick to respond the same day and helped me get a new order asap. I was not interested in a refund since having this beautiful art piece was what I initially wanted, and the order was expedited and shipped.
Thank you for your help!
Customer support does not respond to emails. I'm waiting for two weeks now.
EDIT: To respond to the claim that they "do not have any tickets" from me: I just checked the "Previous conversations" bubble on INPRNT – my first mail seems to have disappeared in the last 24 hours (it was present for the past two weeks, I was checking regularly), while the second one is still there, stating "checkmark Received." So stop lying to make the clients look foolish!
EDIT#2: I reached via your contact form on site. I clicked Help, Contact Us and Email, which says "Send a message / We usually respond within 2 business days". I completed everything required, entered my email, and received an automatically generated message on Gmail: "The team will reply to your inquiry as soon as we can!" This is how I communicated with you in 2024. But now my experience is the same as many others report: it is impossible to get a response. Because of such incidents, I am now afraid to collaborate.
Reply from INPRNT2025-03-21
Hi Ales, Thank you for sharing your contact info. We apologize for any confusion, we did not have a ticket from you in our system, our team has emailed you and is awaiting your reply.
G
Grant Paris · 1 review · Verified · Experienced 2025-03-11 ·
★★★★★
Great Prints with an amazing customer…
Great Prints with an amazing customer service team, My order got lost in the mail and they put a rush order in to replace it
H
HD · 1 review · Verified · Experienced 2025-03-19 ·
★★★★★
INPRNT went above and beyond
INPRNT went above and beyond. An order of mine was delivered (to Canada) while I was on vacation. Canada Post discarded the package as I was not home to receive it, or pick it up in the allotted time. INPRNT sent me a replacement order at no additional cost.
A
Alex · 1 review · Verified · Experienced 2025-03-13 ·
★★★★★
Susanne was fantastic and provided the…
Susanne was fantastic and provided the resolution I was hoping for immediately, without me having to ask for it. I can’t remember the last time I’ve had such exceptional customer service.
My package was sent to the wrong address (through my own fault) and they generously offered me a free replacement. My print was amazing quality and arrived super fast! Would definitely order again.
everything came out great. had some address issues due to moving and you guys accommodated the situation with ease and quick responses to emails. will definitely use you guys again!
My prints got lost on the way over, but I was supplied with a replacement shipment that arrived without further problems.
Great customer service and policy!
A
Anne · 2 reviews · Experienced 2025-01-28 ·
★★★★★
Don't oder when you are not in the US!!
We bought some posters with shipment to Germany. The quality of the prints are great but they wrote way too high a value on the package so we had huge customs fees. The value had nothing to do with our order value and I'm so angry about that. Thy would a company do that and make the customer pay much more even without them having any advantage. I wrote the customer service but never got a reply. Will never order again!
Edit 3.8.2025: I wrote the customer service again and didn't get a reply.....
Reply from INPRNT2025-02-24
Hi!
Can you please contact our support team with additional information? Our line on the packages are directly copied from your order invoice, so the values should be the same. The team will be happy to look into that for you.
I got a problem with my first order. The printings got damaged. I contacted Susanne and she sent me a new order which was perfect. I recommend it and I will order again !
Even after a miscommunication issue that led to my order (international shipping) being returned and lost, their customer service was stellar and quick, solving the problem in less than a week.
