Good Technical support on chosing the…
Good Technical support on chosing the right sensor. Prompt response
About Instrumart
Data updated- Website
- instrumart.com
- Category
- Business Services
- Location
- United States · South Burlington, VT 05403
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (2/2)
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Is Instrumart legit?
Instrumart (instrumart.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Instrumart takes ownership of customer needs
I needed a instrument for a booster pump for a fairly large wash down system. my main concern was having the capability to precisely control the flow switch at minimal flow so the booster pump did not over pressure the hoses being utilized by co workers. Instrumart recommended an electronic flow switch with adjustible switching output. They also helped select the length of the sensor and situation of the installation i.e verticle flow. everything works better than ever! Thank you for your expert help.
Always good experience
My company is based in Indonesia and has been customer for over 10 years, always good and satisfactory experience.
very easy and fast deal
very easy and fast deal, excellent work....
Instrumart Experience
My Experience with Instrumart goes back to my previous job. The sales team there is always responsive and knowledgeable. If there is something they do not offer, they tell us and sometimes refer us to the right place.
We have bought with them a lot of…
We have bought with them a lot of times, and everytime we get the things right. They are very easy to work with.
Excellent service and a product as was…
Excellent service and a product as was expected. Happy customer.
Fantastic customer support
Fantastic customer support. Jason was able to fix charging cable and return it back to us really quick.
Maintenance
That's very good.
Excellent quality of detail on item…
Excellent quality of detail on item from website, and great communication provided on order status
PIT's were not received as per order info. provided.
I ordered 4 PIT's. One scaled at 0 to 600 psi and the other 3 scaled at 0 to 150 psi. Information was given prior to order being placed. When instruments were received; all 4 PIT's are scaled 0 to 600 psi. Stainless steel tag info was not correct on one of the 4 PIT's as well. It had the same tag info. as one of the others. Not too happy considering the amount of money spent on these instruments.
Reply from Instrumart2025-09-26
Hello Danny, Thank you so much for letting us know about this. I reviewed your order with the applications engineer, and it looks like the error happened on the manufacturer’s end, even though we provided the correct information when the order was placed. Someone from our team will be reaching out very soon to go over next steps and make sure you get the correct instruments without further delay. We’re truly sorry for the mix-up and for the inconvenience this has caused you. We really appreciate your patience and understanding as we work to get this resolved quickly. Best, Lindsey Dion Order Managment Team Lead
had no problems told you what i wanted…
had no problems told you what i wanted to he gave me several options ordered one customer wanted you guys helped me program it works great
The item delivered when it was supposed…
The item delivered when it was supposed to. Ordering was fast and easy. The price was good.
Customer Service and Technical Guidance…
Customer Service and Technical Guidance are EXCELLENT !!!!! Very thorough product information. Pleasant and patient customer service. Products fulfill a user's specific needs.
Electronic Manatee System Parts
Ordering & receiving products went well. No hassle which is a great comfort.
the team are very helpful
the team are very helpful in the whole purchase process. they helped to choose the right components and guided me through the installation and start-up. very pleased by the results!
The packing handle with care and…
The packing handle with care and safely. And the item as described . Thank you for your work.
Great experience
Great experience. They had the test adapter I was looking for in stock ( instead of waiting 5 weeks to receive it from the supplier). I'm only putting 4 instead of 5 stars because as a first customer ( international), I was not able to simply pay via credit card (even with a US card), which made the payment a bit more cumbersome.
Every thing was smooth,No Issues.
Every thing was smooth,No Issues. Pleasant experience.
Online price of a pump part was wrong supposedly
Online price of a pump part was wrong. Spoke with Louie on phone previous day and confirmed price was accurate! I asked about purchasing 2 of the same item and he said he’d check on availability and email me back! No email by next day so I called he stated price was not right- didn’t know what price was just knew it wasn’t right Figure that one out so my wife ordered 5 pieces to make the hundred dollar order and of course it was canceled If this would have been any reputable box store or anyone else with integrity they would have honored the price that was wrong but didn’t even know what correct price was My suggestion, buy off of a company that will stand behind their products and have your back and own their mistakes and not lie to you in an email so they cover their ass to higher ups Good job Louie
Reply from Instrumart2025-08-25
Hello Don, I’m very sorry to hear about your experience and the frustration this caused. We strive to provide accurate pricing and clear communication, and it’s clear we fell short here. I’ll be following up with our team to make sure situations like this are handled better in the future. Thank you for your feedback, and I apologize again on behalf of Pump World. Take care, Lindsey Dion Order Management Team Lead