Great products
Great products, and great customer service, Dwight is amazingly helpful. Prices are good too, always quotes are well organized and understandable.
About Instrumart
Data updated- Website
- instrumart.com
- Category
- Business Services
- Location
- United States · South Burlington, VT 05403
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (2/2)
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Is Instrumart legit?
Instrumart (instrumart.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The 301C Controllers are very finicky
The 301C Controllers are very finicky. This is especially true for the 301C Modbus connections. When connected to Honeywell XCL sensors, the 301c Controller often loses connection to some or all of the XCL sensors. I would recommend a different product, as I have installed many of these and I ALWAYS run into some problems.
Reply from Instrumart2026-05-06
Hello Eric, Thank you for taking the time to share your feedback. I reviewed your recent order for the Honeywell XCL and am sorry to hear the product has not met your expectations. As a reminder, your order includes lifetime technical support from our team of application engineers. We would be happy to connect you with someone to help troubleshoot the issues you’re experiencing or discuss alternative options that may better suit your application. With a large product selection and a team of experienced engineers, we’re committed to helping find the best solution for your needs. Please feel free to reach out by phone or email at your earliest convenience. We’d welcome the opportunity to assist further. Best, Lindsey Order Management Team Lead
Very accomodating customer service
Very accomodating customer service, everyone i spoke to was beyond helpful in setting up and receiving our order
The personnel were extremely…
The personnel were extremely knowledgeable regarding the equipment I needed and were most helpful in guiding me towards the right part for the job.
The response time
The response time, equipment purchased, and customer service was all EXCELLENT! Instrumart is very professional on all points. Thank you!
Customer support is extraordinary!
great customer service
great customer service. prompt responses to all my questions. very professional and friendly staff.
Trusted supplier
Trusted supplier, I have had only good experiences with Instrument. Accurate timelines at time of quote and I trust Shane the engineer to always be quick to respond and very knowledgeable.
The service was fast and friendly
The service was fast and friendly. Product arrived much faster than I expected
Excellent
Excellent No Problem at all-Very good.
Having the part we needed
Great customer service though the whole…
Great customer service though the whole process.
Instrumart had the part i needed and…
Instrumart had the part i needed and they shipped it to me with no problems.
The service was excellent
The service was excellent, thanks you
Good pricing and service
Rapid response
Rapid response, support in meeting my order. I have been waiting for another company to do the same and have not heard from them for 3 weeks. Had my device in hand for half a week already. Thank you.
I am impressed by the great knowledge…
I am impressed by the great knowledge of the agents.
Hello Instrumart Team
Hello Instrumart Team, great customer support team. Calls were answered and directed with the proper technical teams. All teams were well informed with product knowledge and responses were fast. Thank you, Katie, Deb, Sammi, Cole, George, Emily and Marykate, Great job...Please send me your linecard.
Professionally handled by Instrumart.
Great company to deal with !
Dan has been very prompt about getting quotes to me and is very knowledgeable about his product lines.The rest of the staff keep me informed of the order and shipping.Very good communication.