InterServer

The support team was excellent

The support team was excellent. Everyone was polite, patient, and quick to respond to my migration questions. The email migration tools worked very well and helped recover emails I thought were lost on my previous server. I’m very grateful for the support and the smooth transition.

Greatfull Service

As always their customer services is…

As always their customer services is the best I experience versus others is why I always look for them and recommend them, they expedite or knowledge my request with a very short time frame to have a results or a solutions. Thank you

The best help desk & support

From all my hosted server companies i've used in the past from supports to help desks, I find the best and faster Support - Help Desk team (Nagendra Nabu) InterServer. I love it. Miguel

Interserver is always surprising me on…

Interserver is always surprising me on their prompt reply, smart solutions and special support which are the number 1 valuable services to customers. Thank you so much the tech Sajan Samuel and all team for the amazing support you providing to us

InterServer’s tech support is fast and…

InterServer’s tech support is fast and dependable, and I appreciate that they really put themselves in my shoes to resolve any issues that come up.

I had a very negative experience

I had a very negative experience with InterServer during a critical incident on my server. The server was hit by a DDoS attack and shortly after that, what appears to be a “null route” was applied, completely blocking all inbound and outbound traffic. This took all services offline with no direct mitigation options available on my side. The biggest issue was the support. I opened a ticket immediately, but I waited hours without any response. In an environment where downtime is critical, this already causes serious operational impact. I also tried contacting support by phone and was initially answered by an operator with an Indian accent who stated the issue would be transferred to the appropriate department. After that, several more hours passed with no resolution or follow-up. On subsequent attempts, the phone line was stuck in an endless queue with no actual assistance. Tickets also remained unanswered. Another major concern was the complete lack of proactive communication. There was no email explaining the block, the reason behind it, or any guidance on how to proceed. Additionally, the advertised 24/7 support did not match the actual experience, at least in this critical situation where urgent assistance was required. Regarding DDoS protection, the experience was also disappointing, as even after manually mitigating part of the attack by blocking IPs via script, the server was still placed into a restricted state without any coordination or communication with the customer. For services that require high availability and fast incident response, this does not feel like a reliable infrastructure provider.

InterServer

fell for the specs: 4TB of storage for ten bucks sounds great, but as they say, "cheap is expensive." Consider this a warning to anyone looking for enterprise-grade stability (despite InterServer boasting 24/7 support and a supposed 99.9% SLA). Customer service is likely outsourced to the extreme. I waited to have UEFI enabled a trivial task that takes a competent admin one minute. With them? 2-3 days of back-and-forth. The standard formula is: "We have escalated this to a senior admin," followed by radio silence. If this is how they react to a minor request, I dread to think what happens when a hardware RAID array fails. I’d probably wait a fiscal quarter for a reply while my data gathers digital dust. The control panel is clunky, to put it mildly. The "Stop" function operates on a "maybe it'll work" basis. It tries to send a signal to the OS first and only performs a hard kill after 3 minutes. If your system is frozen, you’re stuck staring at the monitor. In a supposedly "clean" Debian template, I found an absolute mess of internal garbage that should never be accessible to a client. We are talking about internal infrastructure tools dumped into the VPS image due to a total lack of deployment procedures. I found scripts like check_raid.pl, vzenable, installkvm, and installopenvz7. Why are hypervisor management and hardware RAID monitoring tools present inside a guest VM? There are also internal antivirus/malware scanners (99_int_scanner.conf, virusscanner.sh) and scripts sending file (I don't think they were active, because they're probably intended for Interserver web hosting or Webuzo VPS) hashes via curl to their private scanner. Finding code snippets and tools marked for internal use by John Quaglieri on a production customer machine is an amateur-hour blunder that exposes their internal workflows. You don’t need to be a CCIE to see that L2 isolation between clients is practically non-existent. I ran a packet analysis on my interface, and what do I see? GDM (Plex) broadcasts and other traffic from neighbors in my subnet. If I can see their broadcasts, any notion of privacy or security within InterServer's infrastructure is non-existent. Verdict: Storing any sensitive data here is asking for trouble. If you’re looking for a dirt-cheap sandbox to mess around in go ahead. But if you care about security, isolation, and support that knows the difference between a console and a calculator, stay far away. This isn't just "bottom of the barrel" service; they are actively digging underneath it.

Great experience with customer support

Great experience with customer support. Nagendra responded to my inquiry quickly and the issue was solved.

Killer Hosting Business

Great local hosting facility with global reach :-)...big shout out to Sajan Samuel who was quick on his feet to get my issues stabilized. Excellent support, excellent stability - all the things that matter from a hosting business.

Can U Imagine my experience when it comes to dealing…

My experience when it comes to dealing with interserver's online service/reps and solution tech's is and has been such a refreshing one. I know some of them probably get tire of me (Laugh) and taking a look into the problems I be having. But on the flipside, they also now know that, they are dealing with someone who also shows the willingness to do for myself too. There has come to truly be a LOT of respect on both ends. I do not treat them like it's their job and they have to. I let them know how much their time is valued and appreciated. Something that they need to know. Interserver has a great crew of team members who have been there when really needed and so helpful. Even when they might not have a solution the problem right then, they always have had a rep who is willing to chime in and help out. Even when there was a few times I just wanted to give up and close my account. The reps show genuine care and inspiration, and a reason not to. They help keep me, on point and sites up to date and running. I have a lot to say because that's how much I appreciate interserver and it's team. I wish that I could do more, because they deserve it. My also calls for a raise of some kind, promotion and or something for them.

Good and fast costumer support

Good and fast costumer support, great pricing on servers and extra IPs. You have to wait for a server to be in stock sometimes but there are some really good deals

Great experience with customer support...

Great experience with customer support, in particular with Sajan Samuel. Every query was answered super fast and all requests were implemented asap. Must add that these servers are great value for money. They're one of the cheapest around and still have quality servers. You won't find a better deal about. Thank you Interserver for all you do!

All Round Delivery

Interserver doesn't just deliver on promise. The team is super responsive and they critically understand the dependence on them of other businesses. I will give a 5 star anytime.

Sandar from the Support team

Sandar from the Support team, was pretty awesome. Being polite goes along way in IT. LOL.. what am I saying? Nasty and Arrogant Tech leads and managers are the backbone of every Tech shop. I just prefer the nice support without beating me up for deleting my own subdomain. Ha ha.. glad to see one or two of you guys are not Ugly Mean. Everyone there has been great. Merry Christmas. Bill.

Quick fix

The response was quick and Sajan fixed the problem and said he would check the site to make sure it didn't happen again.

Amazing Support Team at Interserver

Amazing Support Team at Interserver. My VPS was having issues and one of their support agents (Tech Sajan Samuel) Resolved my issues with my vps and took time.

Reliable Hosting with Great Support and Performance

I’ve been using InterServer for my hosting and network needs, and overall, I’m very pleased with their service. Their uptime has been consistently reliable, and I appreciate the competitive pricing compared to many other providers. The customer support team is friendly, responsive, and knowledgeable. They have been especially helpful in resolving any issues quickly, ensuring smooth operations for my projects. While their website could benefit from clearer documentation on some of the advanced features, reaching out to support always provided the clarity I needed without delay. For anyone seeking a dependable and flexible hosting provider with attentive support, InterServer is definitely worth considering. I’m excited to continue my work with them as my projects expand.

Great Support

I'm a new customer, but so far the support has been awesome. The UI and processes for some of the services is a little dated, but I'm enjoying the nostalgia as I've been doing this for 20 years. We started all this as a test to move over from another 15+ year provider that has gone down hill, so far so goodl. If this keeps up we'll be moving more and more of our workload over to InterServer. To Sajan Samuel: Thanks again for the quick responses!

Great support

I have only been using InterServer for a few weeks, but already I am impressed by the ease of use and excellent customer support. Nagendra has responded to my requests and questions quickly and effectively. That means a lot!