很棒的客户服务
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!
About Intoxalock
Data updated- Website
- intoxalock.com
- Category
- Vehicles & Transportation
- Location
- United States · Urbandale
- Status
- Unclaimed
- Last 12 months
- 272 reviews
- Replies to negative
- 88% (38/43)
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Is Intoxalock legit?
Intoxalock (intoxalock.com) has a 4.3 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
专家所展现的专业知识
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!
关于这个问题非常有帮助并且信息丰富。
对于信息和要求非常有帮助并且内容丰富。确保我理解并采取什么步骤。
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!
有人告诉我 2 小时，现在已经 6 小时了……
有人告诉我 2 小时，现在已经 6 点了，我还没有拿到车，而且今天是星期五，他们说我要到星期一才能拿到车。
Reply from Intoxalock2026-08-03
We understand your frustration with the unexpected delay. We are actively looking into this to prevent similar situations.
林赛…
安装并向我解释事情的人非常友善而且非常彻底。她的甜蜜举止和善良使这种本来就困难且有些羞辱的经历变得轻松多了。
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!
没有将我的设备发送到右侧...
没有将我的设备发送到正确的位置。甚至没有预约安装。告诉我错误的地方。然后面对时非常粗鲁。
Reply from Intoxalock2026-08-03
We sincerely apologize for the issues with your device's delivery and the incorrect appointment information. We understand your frustration regarding the miscommunication and the rudeness you experienced. We are committed to improving our service.
还没掌握窍门
Reply from Intoxalock2026-08-03
We appreciate your feedback and understand that you're finding it challenging. We are always working to improve.
谢谢
非常感谢
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!
审查
特雷萨斯太太很棒，她让事情变得如此简单，而且给了我很多帮助。
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!
进行得很顺利
很顺利，沟通顺畅
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!
客户服务很棒，凯……
客户服务很棒，凯提供的信息非常丰富。
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!
和家里有个约会……
预约了中午在家进行滴注。没有人出现，机械师等到六点才给我打电话说他来不了。当我打电话去看他在哪里时，我两次被告知他正在路上。我只好让父亲下班，整天坐在家里。
Reply from Intoxalock2026-08-03
We sincerely apologize for the missed appointment and the lack of timely communication regarding the mechanic's inability to make it. We understand how frustrating it must have been to have your father take time off work for nothing. We are reviewing our scheduling and communication procedures to prevent such occurrences in the future.
非常有帮助
非常有帮助，超级好！！！！
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!
贫困豁免批准后双重收费 — 从 0 美元余额中收取“逾期”费用
最近，我终于收到了 Intoxalock 的更新合同，其中包括贫困成本减免。我的账户活动显示新合约于 6/30/2026 生效，当时我的余额为 0.00 美元。第二天，我被收取全价费用——不是一次，而是两次——其中一次被标记为“逾期付款”。 本质上，我的余额从 0.00 美元变为同时拥有当前账单和逾期账单，每张账单均为全价。在没有余额后被标记为“逾期”是没有意义的。 更糟糕的是，昨天一位代表告诉我要等待 24 小时，更新后的价格才会出现在我的帐户中。尽管如此，今天我还是被收取了他们声称我“欠下”的金额，这与我被告知的相矛盾。因此，很明显，即使有新合同，他们仍然在逃避贫困豁免。 我希望我可以附上我的帐户活动的屏幕截图，以清楚地显示时间表和费用。在这一点上，根据我从其他人那里听到的关于他们的客户待遇的信息，我正在认真考虑从智能开始重新开始。查看智能启动！
Reply from Intoxalock2026-08-03
We understand your frustration regarding the billing discrepancies and the issues with the Indigency Cost Waiver not being applied correctly after your contract update. It is concerning that you received full-price charges and a "late payment" notification immediately after your balance showed $0.00, especially after being advised to wait for updated pricing. We are actively looking into these billing concerns to ensure your account accurately reflects the updated contract and waiver. We appreciate you bringing this to our attention.
良好的客户服务
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team member was helpful in explaining everything. We truly appreciate your positive feedback!
简单且有帮助
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team member was helpful in explaining everything. We truly appreciate your positive feedback!
帮助我的人很棒
帮助我的人很棒，就是我必须让这个愚蠢的屁股进入xalock，我不明白为什么有双周费用？这些钱都去哪了？一个小型呼气分析仪怎么需要每两周50多块钱的费用。这比 OWI 更犯罪
Reply from Intoxalock2026-08-03
We understand your frustration regarding the fees associated with the interlock device. We know it can be a challenging situation, and we appreciate you sharing your concerns about the costs involved. We aim to provide clear information about all charges.
为大兄弟口交
我猜这个产品有效。我推荐的安装程序是狗水。只是不要每晚都受到打击，不吃早餐，不喝能量饮料，也不抽烟……真的什么都不做。它吹进这个装置并到达目的地，这是唯一的选择。
Reply from Intoxalock2026-08-03
We appreciate you sharing your experience. We are sorry to hear about the difficulties you faced with the recommended installer and the device's sensitivity. We are always working to improve our services and product usability based on feedback like yours.
何塞太棒了
何塞太棒了。他让设置变得非常容易。谢谢你！
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team member was helpful in explaining everything. We truly appreciate your positive feedback!
良好的员工
我和一个名叫 Adam Eklund 的人交谈过，他非常出色地回答了我所有的问题，没有让任何事情变得过于复杂，而是一目了然，切中要害，帮助我轻松地完成了一切设置，获取了我的信息并立即应用。合作得很愉快！
Reply from Intoxalock2026-08-03
We're so pleased to hear that our team was friendly and helpful in accommodating your schedule for an appointment. We appreciate your positive feedback!