Phone case replacement
My phone case where my phone did not fit properly was directly replaced.
About PITAKA
Data updated- Website
- ipitaka.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 234 reviews
- Replies to negative
- 29% (12/42)
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About this business
PITAKA, a lifestyle brand focusing on material innovation and humanistic spirit. In Sanskrit, "PITAKA" means "container". We design everyday essentials that protect and store smart devices, utilizing cutting-edge materials and manufacturing techniques. Our mission is to create a lifestyle that is simple, smooth, and light, freeing you from unnecessary burdens.
Written by the business, not verified by us.Is PITAKA legit?
PITAKA (ipitaka.com) has a 4.3 out of 5 rating on OK.one, based on 271 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stylish design, premium feel, lightweight structure, and slim profile of the phone cases and electronic accessories. Buyers often emphasize that these items elevate the aesthetic of their devices while providing reliable daily protection. People consistently mention that the customer support team is exceptionally responsive, friendly, helpful, and quick to resolve any unexpected issues. Some reviewers were not happy with product durability, noting specific issues like peeling edges, scratches, or materials wearing out over time. A few individuals also experienced shipping delays, color discrepancies, or encountered difficulties regarding return shipping costs and policies.
Auto-generated from all reviews of this business. For reference only.What people say
Great Customer Support
I had an issue with a color indifference on my case. After contacting support with pictures, they shipped me a replacement case, free of charge within a week. All round great experience!
Excellent company to deal with
Excellent company to deal with, been loyal to Pitaka since 2020
Excellent support team
Excellent support team, great guys, excellent product! I never thought I would consider any products other than Apple. You truly deserve respect, well done!
Quite literally some of the best…
Quite literally some of the best customer service out there. Expensive, sure, but the service & quality makes it worth every penny. They’ve got another long term customer!
Top level support service
Top level support service. Prompt responses, maximum benefit. It's a pleasure to use this company's products
The case is great
The case is great, slim, protective, all I want and I need is in this this casing... love it..
They were very attentive and solved my…
They were very attentive and solved my issue.
Warranty issue
All went perfectly and service was excellent.
Quality, Style, and Protection
I ordered several new phone cases, hoping to find one that was quality, style, and protection. This one checked all the boxes and had an option to include a matching backup battery! Pitaka will be my first look next time.
I had an issue with a product I…
I had an issue with a product I purchased that was dealt with very professionally and to my complete satisfaction. Even though I somehow missed their first reply to my ticket they still helped me without any complaints.
Great customer support
Excellent communication and very professional customer support. The team was responsive, helpful, and handled everything smoothly. Highly appreciated.
I was impressed with my experience dealing with this company. They are pioneers in their field and excellent at ensuring customer satisfaction. They communicate effectively with their clients to ensur
I was impressed with my experience dealing with this company. They are pioneers in their field and excellent at ensuring customer satisfaction. They communicate effectively with their clients to ensure they are happy with the company's work and products. It's truly a great company, and I highly recommend doing business with them.
Super fit, slim and still good protection.
Super fit, slim and still good enough protection for an accidental drop. Definitely worth the higher price as you will not need any other case in the nearby future. Tactile feel is next level as well. Also their customer support is really amazing. Had the pleasure of Alvin helping me with some questions about the product.
The Pitaka product and customer support…
The Pitaka product and customer support team are both awesome. Alvin, one of the customer service representatives helped solved my concern about a case that I got promptly and resolved it and helped me throughout the process with regular updates and check-ins. Highly recommended.
Honestly
Honestly, PITAKA is one of the best iPhone accessories companies in the world, especially for iPhone 17 Pro Max accessories. They are extremely professional, respectful, and very fast in communication and response. Special thanks to Alvin, Freya, and Tina for their outstanding support and professionalism. Even though the standard shipping was supposed to take around 25 days, my order was delivered to Saudi Arabia in just one week 👏 Amazing delivery speed, and the ProGuard product is truly beautiful, premium, and high quality. Thank you for this great experience 🙏 I will definitely repeat this experience again.
The team has provided unmatched levels…
The team has provided unmatched levels of customer service. They were very helpful and extremely supportive.
Excellent customer service
Excellent customer service. They stand by their products. Prompt responses, quick resolution of issues.
Pitaka has some seriously good customer…
Pitaka has some seriously good customer service. They always replied 1-2 day right after I emailed at weekend and quickly offered replacement very fast, no hassle. Their cases are also of great quality, the quality is at least on par with Apple folio case imo.
Amazing customer service.
Amazing customer service. Really worth every penny
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