Fantastic support
Fantastic support. Small footprint. Easy to use, but can be modified extensively.
About Issuetrak
Data updated- Website
- issuetrak.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 100% (1/1)
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About this business
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Written by the business, not verified by us.Is Issuetrak legit?
Issuetrak (issuetrak.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-09-06.
What people say
My original question was answered
My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer provided. The only solution was to add more entries since that was the way IssueTrak has the system set up, which is not ideal. I would give that solution a 1-2 star rating if asked specifically on the functionality of my original question. Patrick gets the 5 stars.
The customer support is amazing and…
The customer support is amazing and impressive. I get solutions for my questions in less than 24 hrs.
Best Swiss Army Knife Software out…
Best Swiss Army Knife Software out there!
IssueTrak is very professional
IssueTrak is very helpful and knowledgeable. They will call to follow-up on issues. Everyone I have spoken with has been very professional and friendly.
Great support from very knowledgeable…
Great support from very knowledgeable people.
Great customer service all around from…
Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have responded to my issues in a timely manner with more than satisfactory results. I would not hesitate to do business with this company.
Great ticketing tool
Great ticketing tool, Amazingly customizable.
Great Service
Asset management portion of the…
Asset management portion of the software is nice. Support has been great over the years also. Only wish would be a more modern interface.
IssueTrak has been a great tool for our…
IssueTrak has been a great tool for our company. It helped us communicate with our clients efficiently and allowed us to track how much time we spent with each client. The support staff has been very responsive whenever there is any problem.
We have used Issuetrak for 10+ years…
We have used Issuetrak for 10+ years for several applications and it has performed flawlessly. Although support is rarely needed, it has been fantastic.
Efficient U.S. Based support
Quick, friendly and efficient U.S. Based support! All questions and Issues resolved on the first call.
The support team was quick to answer my…
The support team was quick to answer my call and get a remote desktop session going to help figure out my issue. I am very pleased with the support offered by Issuetrak.
IssueTrak is easy to use
IssueTrak is easy to use, but even when we have questions, their support team and sales staff are always willing to lend a helping hand. Their entire team is very knowledgeable about their product and very easy to work with. I highly recommend IssueTrak not only for the excellent product, but for the quality of customer service.
Very good software
Very good software. A little difficult to setup, but once running, it runs well.
I have been using Issuetrak for a year…
I have been using Issuetrak for a year and half now and have found it extremely helpful in tracking all the various issues related to school bus transportation. Since I am the only one in transportation department, having Issuetrak has saved me many hours in reporting and tracking of bus issues. Also, when I have had a question, their customer service has been quick to respond. I would highly recommend Issuetrak.
Great, but some room for improvement
Overall, I like the application... There are just some things that could be changed that would make using the application better. For instance, I would like the ability to use "Subtypes" in some areas and suppress them in other areas (currently enabled at the system-level, so to display Subtypes for one of our clients, I need to have blank Subtype dropdown menus shown to all other clients that do not use them. There also some small bugs that can be overcome or worked around. The responsiveness of Issuetrak support has been excellent.
Great way to track and assign tasks for…
Great way to track and assign tasks for a company or a project.
recommended!
Fast response, no hold times and fast resolve!
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