It's Only Natural Gifts (itsonlynaturalgifts.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Sarah Morgan · 8 reviews · Experienced 2025-11-20 ·
★★★★★
Disappointing customer service
I sent a fairly expensive gift basket to a friend recovering from surgery. After not hearing from them for a couple days I reached out and she told me she hasn’t received it. I checked the delivery confirmation date and, and she checked her security cameras for the date it was stated to have been delivered and there were no deliveries. UPS told me to reach out to the company. When I reached out to them, they basically told me tough luck and offered me a 20% discount to repurchase from them. Very disappointing experience.
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MerCoa · 1 review · Experienced 2024-01-23 ·
★★★★★
Unique items, great customer service
The ordering process was easy and the order fulfilled quickly. I love what I ordered. It's unique and well made and exactly what I was looking for. Will definitely purchase from this company again!
We've sent boxes/baskets several times for various occasions. This time it was Halloween baskets for our kids and grandkids. They loved them! Fun product choices and shipped on time.
Reply from It's Only Natural Gifts2023-11-01
We are thrilled your kids and grandkids loved their Halloween gifts your chose for them. Thank you for coming back for more fun gift giving, and we look forward to preparing your next order!
Love the selection of products. It’d be terrific if multiple shipping addresses could be added for different products.
Reply from It's Only Natural Gifts2023-10-20
We are so glad you found us and were happy with our product selection. We very much look forward to offering the multiple shipping address option for our customers soon!
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Carol · 4 reviews · Verified · Experienced 2023-10-11 ·
★★★★★
Personalized gift tote
I was so excited to find this gift tote that said Colorado on it and I could choose gluten free gifts. It was delivered very quickly with a very reasonable shipping cost. My daughter and family were thrilled.
It was perfect!
I was surprised and delighted to receive a call to verify my shipping address since it was the same as my billing address. My purchase was intended for international delivery, which the company doesn't currently offer, so my input was accurate. However, this act demonstrated both a high level of awareness and a service standard that is above average. Thank you It's only Natural for helping me provide a unique gift to international friends.
Reply from It's Only Natural Gifts2023-10-20
We were happy to assist you with your order. Thank you for taking the time to let us know you were pleased with our service and we hope your recipient enjoys the gift you especially chose for them!
Love the make your own basket option with a wonderful variety of choices. Great and responsive customer service.
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Lisa · 4 reviews · Verified · Experienced 2023-10-09 ·
★★★★★
It was a bit time-consuming because I…
It was a bit time-consuming because I chose "create your own" but I wanted to personalize my gift. I loved all the available choices and was happy with the final result.
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Kari · 3 reviews · Verified · Experienced 2023-10-03 ·
Outstanding in every (I truly mean "every") aspect of the process... from ordering, to adding custom items, to delivery, you exceeded my wildest hopes! Excellent personal and efficient customer service, I will be coming back to It's Only Natural to help me create more fun gift baskets for future special occasions :-)
ALMA · 3 reviews · Verified · Experienced 2023-10-03 ·
★★★★★
Great Idea Way to Send a Personal Tote with Good Products!
The website was easy to use! I was able to scan through and add and remove products easily.
I'm removing a star for 2 reasons: 1- I couldn't find a button to click on the product for more info.
2- I'd like more organic food product choices.
Otherwise, I will definitely think of you guys again. Thanks!
Theresa Sutton
Reply from It's Only Natural Gifts2023-10-04
Thank you Theresa. We appreciate your feedback. In the coming year we will be able to offer the zoom in capability on each individual product and we are always expanding our organic options. Thank you for thinking of us for your next gift.
