I'VRE

Promises are delivered :)

Promises are delivered :) Service is exactly as advertised. Would reccomend if you are looking to try out many different fragrances without the commiment of full bottles every time.

Overall is good

Overall is good, but my perfume glass fall out from casing during using.

Good service and proactive…

Good service and proactive communication.

Anisah AzizanSingapore · 1 review · Experienced 2023-08-01 · Posted 2023-08-02

Sleek packaging and loving the perfume…

Sleek packaging and loving the perfume bottles alot! Slightly late on delivery part.

Happy with the perfume...

Happy with the perfume.... happy with the service as well....

give milkSingapore · 2 reviews · Verified · Experienced 2023-07-30 · Posted 2023-08-01

Perfumes and scents were great

Perfumes and scents were great! Friendly customer service, and fast replies!

llvin chongSingapore · 2 reviews · Experienced 2023-07-31 · Posted 2023-07-31

Genuine service from the heart

Genuine service from the heart. Products were great too.

sam samarSingapore · 1 review · Experienced 2023-07-27 · Posted 2023-07-27

I'VRE for the win!

Honestly, at first, I was a bit skeptical because a perfume subscription is a new thing, but I was really amazed by the products. The atomizer looks really nice, and the perfumes are awesome. However, the real highlight for me is the exceptional customer service. From the moment I signed up for the perfume subscription, I experienced a level of service that exceeded my expectations. The company representatives were incredibly helpful and responsive to all my inquiries. They guided me through the subscription process, ensuring that I received fragrances tailored to my preferences.

Siva AdharshSingapore · 1 review · Experienced 2023-07-20 · Posted 2023-07-20

Really Great customer service

Really Great customer service. Prompt replies to any queries and quick delivery of the products. The perfumes were packaged very elegantly too.

Thanks for the fast delivery and I love…

Thanks for the fast delivery and I love the idea of I'VRE letting you buy a small amount before you commit to the bigger purchase.

Natalie KohSingapore · 1 review · Experienced 2023-06-01 · Posted 2023-07-17

I love the selection and how automatic…

I love the selection and how automatic it is, also a great price point

Staff has been helpful whenever I have…

Staff has been helpful whenever I have issues on the site. Quality is pretty good for the price point, highly recommend for those beginners wanting to try perfumes.

Sang BaePhilippines · 1 review · Experienced 2023-07-11 · Posted 2023-07-11

Honestly

Honestly, I was hesitant to order from this store. But turns out it was worth it. Thank you Ivre.

Delivery is very slow

Delivery is very slow. Gave excuse there is issue in warehouse and hence cannot delivery earlier. After I told them that I will post on social media to check if anyone has the same issue as me, miraculously the item was picked up by Ninjavan and then delivery arranged. Received email that I can manage subscription by logging in to my account but that is not true. Asked online agent and was told need to write in and the team will get back within 7 working days. So if you want to cancel, please write in asap and don’t expect they will get back within SLA.

The staff was helpful with a request to…

The staff was helpful with a request to help to change the fragrance for next month at late hours. Delivery timing is reasonable.

Prompt response

Prompt response. Could've been informed earlier that product is out of stock before the order is stated as fulfilled in the site. Other than that, all good with excellent customer service.

Perfect

Perfume selection was great and i can change any perfume every month which is awesome! The packaging was sleek and the quality of the product is 10/10. Highly recommended

Very fast replies

Not delivered, refuse to cancel subscription, stopped replying

Ivre e-mailed that the product was out for delivery. I followed up one week later and they replied the product was not actually sent due to internal delays. I e-mailed them to ask to cancel my monthly subscription and give me a refund. They stopped replying even though I said I would file a police report if they do not cancel the subscription and try to charge my credit card again. Their website does not have any option to cancel subscriptions and they no longer reply to e-mail or Whatsapp messages. Stay away! (EDIT: Ivre.sg is abusive. They post my personal information in the reply in violation of Singapore personal data protection laws. When Trustpilot deletes their replies, they repost the same reply again and again. Avoid!) (EDIT: the reply you see below is Ivre.sg's fourth reply. The first three were deleted by Trustpilot for intentionally using personal information, and they have been reported to the Singapore Personal Data Protection Commission.) (EDIT: After four replies from Ivre.sg were deleted by Trustpilot for disclosing personal information, Ivre.sg complained to Trustpilot that this review is not based on an actual purchase. Avoid!)

Delivery was late by quite a bit but…

Delivery was late by quite a bit but product received is p good