Japan Crate (japancrate.com) has a 3.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 25% give 1 star; The business has replied to 63% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-10.
Ordered my Christmas box on November 26th and they shipped it on December 21st. I sent a message many times about my order, and at first the reply was pretty friendly and I thought they will ship it pretty soon. After that, I got different kind of messages how long the shipping will take.
I understand holiday hurries, but what's the point to deliver a christmas box if you can't even get it on time? It was supposed to be a gift, which obviously will not be anymore.
Also, they deleted my pretty casual comment on Instagram, when questioning the shipping time.
Edit// Still nothing received on 4th of January. They won't refund the order, since it's already shipped. Howewer, the status of the package's tracking is not updating anywhere.
2nd Edit// 18th of January: A while ago they told me the package has been stuck at customs but is finally released. And now they answered, that the package may have been lost in transit and gave a 50$ gift card to their stores.
Full refund would've been better 'cause I really have no trust to this company anymore. Better than nothing I guess.
Reply from Japan Crate2023-12-29
Hi Pinja, we are so sorry to hear that your experience with our company has not met your expectations. We acknowledge our mistake and are committed to providing you with a better experience.
We sincerely apologize for the delayed shipment of your order, and we understand the frustration it may have caused.
We're actively investigating the reasons behind the delay and implementing measures to ensure smoother and more timely deliveries in the future. Please contact us at [email protected] and we'll work on resolving this promptly.
Don't know where my order is. I have no shipping details. Order almost a month ago haven't received anything. Tried to contact customer service to get a status update on my order. Said they would get back in 2-3 days. No response.
Reply from Japan Crate2023-12-14
We sincerely apologize for the inconvenience caused by the missing shipment of your order. Your satisfaction is our top priority, and we understand the importance of a seamless delivery process. We will relay this message to the appropriate department. Please contact us at [email protected] and we'll work on resolving this promptly.
D
Dana · 2 reviews · Experienced 2023-12-08 ·
★★★★★
I gave them 2 stars since my money was…
I gave them 2 stars since my money was returned. I think it's good to note that if you are willing to wait a very long time-- I am sure you will get it. I waited a month; after it says 8-10 business days to fulfill your order. I think they should revise their website to indicate they are running months behind before they send you the first box. I don't like to be charged for another box prior to at least making sure the prior one was shipped. There are other boxes out there to get great snacks shipped that are a bit more transparent. I guess with as many subscribers that they have-- they can afford to lose those that aren't willing to wait.
Reply from Japan Crate2023-12-14
Hi Dana, thank you for bringing your concerns to our attention. We sincerely apologize for the delayed shipment of your order, and we understand the frustration it may have caused.
We're actively investigating the reasons behind the delay and implementing measures to ensure smoother and more timely deliveries in the future. Please contact us at [email protected] and we'll work on resolving this promptly.
So many different snacks! My family and I all had different favourites which made it so much more shareable!
Reply from Japan Crate2023-12-14
We're so happy to hear that you and your family are enjoying your Japan Crate experience so much! It only gets better from here on out, so stick around for more months of thoughtfully curated boxes!!
Ordering is quick and easy. I don't feel like the company is being dishonest with me. It is very easy to pause or cancel the subscription. The product is great and items are always fresh.
Reply from Japan Crate2023-12-14
We’re happy to hear that you had a positive experience and purchase! Our mission is to deliver the best products possible coupled with quick, supportive service.
Doumo Arigatou!!!!
D
Dan · 1 review · Verified · Experienced 2023-12-04 ·
★★★★★
It was meant to be a gift subscription…
It was meant to be a gift subscription for my son. But I went through the process of buying this subscription, and the site never asked me for my son’s name, or whether I wanted to write some kind of holiday note.
Also: I wanted to make sure it would arrive before Christmas, but the order process never indicated the first month's arrival day.
Reply from Japan Crate2023-12-05
Hi Dan, we appreciate you making us aware of this. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
So fun and had no idea you existed! I have two Anime fans in my family, and so this will be an awesome gift for one of them to get a taste of Japan right at home! TY
Reply from Japan Crate2023-12-14
Dear Mary, after reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service and curating our exciting boxes, and we’re happy to hear that you will share it too!. Thank you for choosing us.
Japan crate is a great website, and they have high quality packaging and content.
Reply from Japan Crate2023-12-14
Thank you so much for your kind words! Reviews like these drive us to keep raising the bar. Thank you again for your support and for providing this feedback. ＼(＾▽＾)／
Love love love the Japanese crate, since I can’t make it to Japan for all these yummy treats , the crate is the best way to go!
Reply from Japan Crate2023-12-14
Thank you for noticing and supporting us, it is great to hear that. Please let us know your feedback and don't forget to tag us in our social media accounts!!
Q
Quenette Grant Prince · 1 review · Verified · Experienced 2023-12-02 ·
★★★★★
Thank you for including Trinidad and…
Thank you for including Trinidad and Tobago 🇹🇹!!!!!!
Reply from Japan Crate2023-12-14
You are very much welcome! We're happy to share our Japanese experience with you!
Arigatou Gozaimasu!!!
I just placed an order with Japan Crate. I am SO excited! We see the crates at our local World Market. But we did not know what the boxes contained. By sighing up for your site, we can now see what we are getting! Cant wait to get our order!
Reply from Japan Crate2023-12-14
We can't wait for you to receive your crate! Please let us know your feedback and don't forget to tag us in our social media account!!
Doumo Arigatou !!!
Boxes have been about 3 weeks delayed for the last 4 months. They are currently over a month behind. Great stuff.... when it arrives. Also customer service will give you a 100 dollar gift card for their website of which you can make another purchase that wont arrive.
Reply from Japan Crate2023-12-05
Hi Zach, thank you for bringing that to our attention. We're sorry to hear that you are still not receiving your recent order. We value our customers' time, and this should not have happened. Please contact us at [email protected], and we'll work on resolving this promptly.
P
Philip Dunbar · 5 reviews · Experienced 2023-11-28 ·
★★★★★
Bad subscription experiemce
I have been a subscriber with JC in the past. This time I subscribed in August and received my first Crate, which was good. Then I received no more crates. I contacted them each month and received a proforma reply full of platitudes. Despite being directly asked,they will not tell me when or if I will receive another crate in my subscription. They have lost my trust.
Reply from Japan Crate2023-12-05
Hi Philip, we are so sorry to hear that your experience with our company has not met your expectations. We acknowledge our mistake and are committed to providing you with a better experience. Customer satisfaction is our top priority, and we’re truly sorry that wasn't demonstrated to you. We will relay this message to the appropriate department.
J
Jen · 2 reviews · Experienced 2023-09-29 ·
★★★★★
Never again :(
I originally subscribed for the exclusive Persona 5 box they had. That went well, so I decided to continue my subscription.
I purchased two crates for my boyfriend and I back in November 2022. Was sent a tracking number. That never arrived, so I reached out to customer support. They apologized and was told they’d ship out December’s box. Received a tracking number for that as well. Only one of two boxes were delivered.. when I paid for two.
Overall, an extremely disappointing experience. The price you’re paying for these boxes are unbelievably high for what you’re getting.
Reply from Japan Crate2023-12-05
We sincerely apologize for the frustration caused by the missing shipment of your order. Your experience is important to us, and we're actively addressing this issue to ensure a swift resolution. Our team is currently investigating the situation, and we understand the urgency of locating your package. Please contact us at [email protected], and we'll work on resolving this promptly.
J
Jonathan · 1 review · Verified · Experienced 2023-11-05 ·
★★★★★
Never got the package I ordered
Reply from Japan Crate2023-11-28
Hi Jonathan, thank you for bringing that to our attention. We're sorry to hear that you are still not receiving your recent order. We value our customers' time, and this should not have happened. Please contact us at [email protected], and we'll work on resolving this promptly.
I order one Halloween crate and it never arrived, communication is not the best only email and it takes to long for a reply now I have 2 creates coming and I can’t cancel because I have to wait for an email, literally 2 months later I might receive 1 create
Reply from Japan Crate2023-11-28
Hi Yanko, thank you for reaching out and thank you for bringing that to our attention. We're sorry for any inconvenience caused by the shipping delay of your Halloween crate. We will relay this message to the appropriate department. Please contact us at [email protected], and we'll ensure this is resolved and further assist you.
Giving people the opportunity to experience different cultures
Reply from Japan Crate2023-11-28
Thank you so much for your kind words and for your support and for providing this feedback.
R
Rosa R · 1 review · Verified · Experienced 2023-11-14 ·
★★★★★
Continued Customer
Japan Crate customer service has never let me down. Any time, even though it's rare, that I have an issue, they resolve my issue promptly, professionally, and kindly. My 16-year-old daughter loves the variety of snacks and learning more about Japan. I enjoy the coupons and other box choices as well.
Reply from Japan Crate2023-11-28
Dear Rosa, thank you so much for taking the time to leave an excellent rating. After reading your review, we couldn’t be happier! Our team takes great pleasure in providing excellent service, and we’re happy to hear that your daughter loved it as much as we do. Thank you for choosing us.
