Jessemade is to spread happy and warm memories by providing carefully crafted one-of-a-kind customized gifts and helping people to record every memorable moment and give each gift a unique meaning.
Written by the business, not verified by us.
Is Jessemade UK legit?
Jessemade UK (jessemade.co.uk) has a 3.2 out of 5 rating on OK.one, based on 683 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 28% give 1 star; The business has replied to 99% of negative reviews; 298 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the beautiful craftsmanship of the personalized jewellery, mentioning that the items look truly luxurious and make wonderful gifts for family members. People also emphasize the exceptional customer care, noting that support staff are extremely helpful, friendly, and quick to resolve ordering mistakes.
However, some reviewers were not happy with delivery delays or packages failing to arrive entirely within the expected timeframe. A few other people also felt that receiving incorrect sizing, wrong personalisation details, or fragile items getting damaged shortly after delivery was quite disappointing.
Auto-generated from all reviews of this business. For reference only.
Update as promised.
Changed from 1 to 4 stars, I did in fact receive my item yesterday, after thinking no correspondence did find email, item is quite small which is fine as it’s a keyring the print is very small quite hard to read , seems okay quality time will tell I guess. Hopefully will be well received. Came in a nice little pouch. Still dubious of ordering from sponsored ads.
This seems to be the only route to get some sort of response. I ordered a personalised Father’s Day keyring on 27/05/24, money (£18.48) taken out of my account 29/05/24. I was concerned after receiving my confirmation email as there was no order number or tracking no just thanks for your order. So I have sent 2 emails asking for number so I can track but nothing ( not in junk either) really annoyed at myself for ordering from a sponsored facebook ad. Lesson learnt. If I get a response, receive the item or get a refund I will amend my star rating. But as it stands a one is too high.
Reply from Jessemade UK2024-07-31
Hello,
Thank you for taking the time to share your thoughts with us on Trustpilot.
We are sorry that your experience did not meet your expectations.
Our goal is to provide exceptional customer service and your feedback will help us achieve this goal.
Can you tell us more about what went wrong at [email protected] so we can take appropriate actions to improve our services?
Looking forward to your reply.
Best wishes
Calcy
Jessemade.co.uk Support Team
Placed an order a week ago, sent an email to the company 5 days ago sur to reading a LOT of bad reviews and still not receiving a confirmation email and still nothing. Money has been taken and this is a gift for father's day. Please contact me so I can know that my parcel will actually arrive.
Reply from Jessemade UK2024-06-01
#JMK00136258
Hello,
Sorry for the late reply.
Your parcel is in transit.
This is the tracking number: JJD0002231976937259.
The update of tracking information is a bit slow, please track it after 2-3 business days.
Would you please kindly wait for a few days？
Your understanding is greatly appreciated.
Any questions, please feel free to contact us.
The items were delivered in reasonable time. When I had an issue finding the delivery, my emails were responded to in a clear and understanding manner and I definitely appreciated that.
The product is a good item, however the communication was very poor.
Placed my order and hadn't heard anything for a week and a half. I emailed the company for an update to which they told me the item I ordered was out of stock and that they were expecting stock in a few days so did I want to continue or cancel the order. I was not happy that I was not contacted about my item not being in stock as soon as I placed the order and that I had to find out for myself what was going on.
My order arrived almost 3 weeks late due to this delay.
Reply from Jessemade UK2024-03-27
We apologize for the inconvenience.
Because online inventory and offline inventory cannot be synchronized in time, we did not discover that the product was out of stock in time.
Would you please tell us your order number?
We are willing to compensate for delays.
Looking forward to your reply.
Very disappointed with my recent purchase of a wooden candle holder. The hole does not fit a tealight, so is not fit for purpose. When I have emailed the company was told to get a tealight from Ikea. The quality of the product fell short of what I expected, very poor quality. Customer service extremely poor.
Reply from Jessemade UK2024-04-19
Hello,
So sorry for this bad experience, we have contacted you on email to see if we can do something to deal with this question.
Hope that you can give us a opportunity.
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
Was promised delivery by Mother's Day but didn't happen. Item was as described so happy enough with that. Might use again but not involving a deadline.
Reply from Jessemade UK2024-03-27
We sincerely apologize for any inconvenience you experienced during your Mother' s Day.
Despite our best efforts to ensure timely delivery and maintain service quality,we acknowledge that there were areas where we could have improved in fulfilling your order.
We humbly request another opportunity to make it right and compensate for any inconvenience caused.
Please reach out to us and let usknow how we can address your concerns.
Over all very happy with the products I purchased the only issue was it did not arrive in time for Mother’s Day as I hadn’t realised it was being sent from China so order in plenty of time is my suggestion and may be advise a delivery time frame
Order gifts for Mother’s Day turned up 5 days late not impressed at all
Reply from Jessemade UK2024-03-19
Hello,
Generally it may take 2-8 business days to manufacture the product and 8-12 business days to deliver,we also wrote this on the website.
We can't find your order,can you send us the email address you used to place your order?
After checking, we will arrange a solution for you.
Please contact us at [email protected]
Sorry for the inconvenience.
Item is ‘ok’. Writing is too tiny to read even with glasses on. Feels flimsy and the hearts bend. Not worth the money.
Reply from Jessemade UK2024-03-19
Hello Carol,
We have responded to your email, but it appears that the email was not successfully sent to your email address.
Would you mind trying to contact us via other email and sending us photos for inspection?
After checking, we will arrange a solution to you.
Looking forward to your reply.
Placed a mothers day gift for my partner and they delivered an empty box.
I chased for 3 days with no responses ended up reffering to Paypal to help me get a refund.
They are a useless business with horrible customer service.even their page has no actual Contact number..just facebook page details which they also ignore when you message.
Worst Customer service experience ever.
Still waiting for my refund as we speak.
Utterly disgusted by their service
Never again!!!.
Reply from Jessemade UK2024-04-19
Hello,
So sorry for this bad experience.
Hope that you can give us a opportunity.
Would you mind kindly sending your order number to [email protected]?
If you could provide us with more information on the issue, we would be happy to look into it and work towards a resolution.
Any questions, please feel free to contact us.
I’ve ordered from here for my mom two weeks ago I’ve tried contacting you and been ignored I would like to know what is happening in fact I would just like a refund
Reply from Jessemade UK2024-03-12
Hello Tammie,
We can't find the chat history by your name or your subscription history by your name.
Could you please send us your email address?
After checking, we will arrange a solution for you.
Please contact us at [email protected]
Looking forward to seeing you again.
Best regards,
Jessmade.co.uk Support Team
CON ARISTS
DO NOT ORDER ANYTHING FROM THESE. NOT IN THE UK
BUT IN CHINA
NO REDUND FOR A CANCELLED - not in time for Mother’s Day.
Reply from Jessemade UK2024-03-12
Hello Frankie,
We have warehouses in many countries,packages will be shipped from different warehouses based on inventory.
We can't find the chat history by your name or your subscription history by your name.
Could you please send us your email address?
After checking, we will arrange a solution for you.
Please contact us at [email protected]
Looking forward to hearing from you.
Best regards,
Jessmade.co.uk Support Team
The product looks good online, the only thing is I ordered 2 days ago and have not received an email to say wether the product is on its way was hoping to receive this product before mother's day, not sure if it will arrive before then, will be disappointing if I don't receive the item in time.
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