Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Written by the business, not verified by us.
Is Jetpac Travel eSIM legit?
Jetpac Travel eSIM (jetpacglobal.com) has a 3.5 out of 5 rating on OK.one, based on 570 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Auto-generated from all reviews of this business. For reference only.
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I had trouble activating the eSIM, but the tech support was very helpful and I was able to connect, following the advice.
Reply from Jetpac Travel eSIM2026-09-08
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Internet is quite faster than my previous esim provider. After sale service is superb, they really fell my need and very fast in resolving any questions that I ask.
Actually Im kind of sad cause i bought a pack for europ and didnt check the supporting countries and when i arrive to another destination i dont have internet with half of data left, but they find a way immediately to solve my problem, thats how good thier costumer service.
Reply from Jetpac Travel eSIM2026-09-08
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Great mobile internet service for traveling. I love that even if you run out of data the Google maps would still work sp you can navigate easily. The it’s my second trip I’m using it for and the installation is pretty straightforward but I had some small issues and line that the customer service is easy to reach via WhatsApp and ready to provide straightforward solutions (thanks, Nel!).
Reply from Jetpac Travel eSIM2026-09-08
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I had some trouble getting the ESIM to work I. Japan and was trying to figure it out myself but couldn't. I reached out to their WhatsApp provided in the JetPac app and they responded and got the issue fixed within 5 minutes. Great customer service.
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Great, i chose the what’s app option for assistance and got a reply from someone within a minute. The issue I had was solved straight away
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Precise and to the point. Issues resolved within 5 minutes. Thanks
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I had a problem activating my e-SIM and contacted Jetpac who responded and solved the issue within minutes. Excellent response time and first class Customer service!
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Great help to set up. Quick simple and works!! Thanks
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I had an issue installing the Esim and Randy from Jetpac went above and beyond in assisting me.
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Generally very positive experience once downloaded. competitive prices. very useful in China with integrated VPN. reasonable client support. However beware of promotions which are advertised then disappear very quickly or enticement to refer new clients and then not clear how to get the discount for the new client or for the referral
Reply from Jetpac Travel eSIM2026-09-07
Dear Howard,
Thank you for sharing your feedback and for recognizing the value Jetpac brings to your travel experience. We’re pleased to hear that you’ve found our pricing competitive, our service particularly useful in China, and our customer support helpful.
At Jetpac, we’re focused on making international connectivity simple, reliable, and accessible for travellers—so it’s great to know that our eSIM service has delivered a positive experience for you.
We also take your comments about promotions and our referral programme seriously. We want customers to feel confident when using our offers, with clear eligibility requirements, redemption steps, and terms. We’re continually refining how these offers are presented to ensure the experience is as straightforward and transparent as possible.
We appreciate you choosing Jetpac and sharing constructive feedback. We’ll continue working to deliver the reliable connectivity, competitive value, and customer experience that travellers expect from Jetpac.
Best regards,
The Jetpac Team
Very happy with the customer service and problem solving through whatsapp. Fast respond and help through the process till I manage to solved the problem I’m facing.
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I find Jetpac to be reliable, mostly trouble free, but I’ve always been able to contact support in a reasonable amount of time to get an issue resolved. A very legit reputable company.
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Used in Malaysia-great. Had to return my esim for Thailand- also smooth and quick help
Highly recommend
Nicole from Jetpack customer service was great
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Instant WhatsApp helpline, very reasonable price on all eSIMs, cannot recommend more!!
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Efficient support via Whatsapp when I wasn’t able to connect!
Reply from Jetpac Travel eSIM2026-09-07
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
very helpful chat when I couldn’t connect 1st time round
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Application is solid.
My problem in relation to a wrong setup was fixed within 10 minutes, through whatsap in 4 total messages.
I am in IT Services industry, I know this is perfect....
Reply from Jetpac Travel eSIM2026-09-07
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Had an issue with the eSIM installation - connected with the via WhatsApp’s and in less than 1 min they gave me instructions to redo the activation. All worked fine. Been using them for all my travels for the past 4 years.
Reply from Jetpac Travel eSIM2026-09-03
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Really helpful and patient with my questions , his name is dan
Reply from Jetpac Travel eSIM2026-09-03
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
