JLUXLABEL (jluxlabel.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
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L Williams · 1 review · Experienced 2026-08-04 ·
★★★★★
Exceptional Quality & Outstanding Customer Service
I’ve had consistently excellent experiences with JLUXLABEL. Their clothing is beautifully made, with high-quality fabrics, great construction, and pieces that look and feel luxurious. The quality has been impressive with every order.
On the rare occasion I received an item with a manufacturing defect, their customer service was exceptional. They responded quickly, reviewed my concern promptly, and resolved the issue without hassle. Every interaction—whether by email, phone, or text—has been professional, courteous, and thorough. It’s refreshing to find a company that genuinely stands behind the quality of its products and values its customers.
One thing I’ve learned is that some styles in their shirts require ordering in a larger size than the sizing guide suggests, but once I found the fit that works best for me, I’ve been extremely happy with my purchases.
Excellent quality, outstanding customer service, and a company that truly stands behind what they sell. That combination is hard to find, and it’s why I’ll continue shopping with JLUXLABEL.
Reply from JLUXLABEL2026-08-07
Hi! Thank you so much for your thoughtful review and continued support! We're delighted to hear you've been happy with the quality of our clothing and that your experiences with our customer service have been positive.
While we're sorry you experienced a manufacturing issue, we're glad our team was able to resolve it quickly. We also appreciate you sharing your sizing tip. It will be helpful for other customers!
Thank you for choosing JLUXLABEL!
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Gigi Groom · 1 review · Experienced 2026-07-28 ·
★★★★★
OUTSTANDING Customer Service!
I don't usually take the time to write reviews, but the customer service I received from JLuxLabel totally deserves one.
I ran into an issue when trying to process an exchange because the return label wasn't generating correctly. Bernice worked with me over several days to figure out what was going wrong, always responding quickly and keeping me updated along the way. As my return deadline was getting close, she reassured me that they would honor my return beyond the window since the issue was outside of my control, which was a relief.
To make things even better, the item I wanted to exchange for ended up going out of stock. Instead of forcing me to settle for something else, they issued me a store credit with no expiration so I can purchase the item I want when it's back in stock. I appreciate that level of flexibility.
It may seem like a small issue, but it involved a lot of communication over several days, and Bernice was patient, prompt, and helpful every step of the way. She made what could have been a frustrating experience completely stress-free.
Kudos to Bernice and the entire JLuxLabel team for outstanding customer service. You've earned a loyal customer, and I'll definitely be shopping with you again!
Reply from JLUXLABEL2026-08-02
Hi Gigi, thank you so much for taking the time to share your experience with us! We're truly grateful for your kind words and are so happy to hear that Bernice was able to support you every step of the way. We'll be sure to share your thoughtful feedback with her!
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Cami · 1 review · Experienced 2026-07-24 ·
★★★★★
I had an issue with a garmet and…
I had an issue with a garmet and JLUXLABEL swiftly righted the issue and sent a replacement! Thank-you
Reply from JLUXLABEL2026-07-25
Hi Cami! Thank you so much for taking the time to share your experience! While we're sorry there was an issue with your original item, we're so glad our team was able to resolve it quickly and get a replacement to you. Your kind words mean a great deal to us, and we truly appreciate your support. We hope you love your new piece once you receive it!
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ElJaie Jones · 16 reviews · Experienced 2026-07-19 ·
★★★★★
Better than I imagined
WOW, I've seen and viewed this clothing company since last year, but placed my first but definitely NOT my last order less than a week ago, and my item arrived today! I'm beyond pleased. I received EXACTLY what I wanted and hoped for. The sites described it on point, the sizing, color etc. I'm ready to place my next order
Some of these other online clothing stores should take notes.
Reply from JLUXLABEL2026-07-25
Thank you for such an incredible review, ElJaie! We're honored that you placed your first order after following us for so long,. We're thrilled to hear your experience exceeded your expectations! Thank you for being part of the JLUXLABEL community! ✨
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Keila Garcia Fraga · 1 review · Experienced 2026-07-15 ·
★★★★★
My experience was great
My experience was great! William was very quick to respond to my concern and reached back out to me swiftly for an update! Super customer service!
Reply from JLUXLABEL2026-07-18
Hi Keila! Thank you so much for your kind words! We're delighted to hear William was able to provide you with prompt updates and excellent service. We'll be sure to share your feedback with him. We truly appreciate your support!
Such great customer service and I never write reviews but this team was kind, fast and thoughtful will def shop with them again.
Reply from JLUXLABEL2026-07-18
Hi Dominique! Thank you for taking the time to leave such a thoughtful review, especially if you don't normally write them. It means so much to hear our team made such a positive impression. Your feedback means everything to us!
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Angeline · 6 reviews · Experienced 2026-07-01 ·
★★★★★
Was skeptical at first but the clothing…
Was skeptical at first but the clothing is decent quality. Sizing can be tricky at times but for the most part consistent. Amazing styles and I prefer to shop with JLUXLABEL vs H and M or Zara. Love that the clothes are long in length for taller girlies. The dresses are to die for. I have never seen such unique designs : )… When there’s a sale it’s amazing and that’s the only time I buy from this company since there’s duties to ship to Canada. Customer Service is A+++
Reply from JLUXLABEL2026-07-09
Thank you so much for taking the time to share your experience, Angelina! We're so happy to hear you've been enjoying our styles and that our longer lengths have been a great fit. We also appreciate your honest feedback about sizing. We're always working to improve consistency and provide as much fit guidance as possible. It means so much to know our Customer Experience team made a positive impression. We truly appreciate your support and look forward to styling you again soon!
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Lauriana · 6 reviews · Experienced 2026-07-03 ·
★★★★★
JLUx Label- a Gem In style
Great quality, beautiful styles! Recommend for a working professional, or anyone looking to amp your style.
Reply from JLUXLABEL2026-07-04
Thank you so much for your wonderful review, Lauriana! We're delighted to hear you're enjoying the quality and timeless styles we offer. Knowing you'd recommend JLUXLABEL to working professionals and anyone looking to elevate their wardrobe truly means so much to us. We appreciate your support and look forward to styling you again soon!
I have ordered from JLuxlabel for years, their quality is unsurpassed. JLuxlabel has adorned my body for special events, birthday, wedding annivesaries, the fit, the cut, feel tailored just to my body and my needs. When I wear their clothing I get a number of compliments. My recent order arrived with a slight snag and not only did they quickly ship a replacement over the holiday, but did so with such care and kindness I was impressed and I actually was ready for a fight!! Thank you for the customer service deserved and expected. A valued and dedicated customer always!! Dr. Darrlyn CA
Reply from JLUXLABEL2026-07-04
Hi Darrlyn! Thank you for being such a loyal member of the JLUXLABEL family! Your thoughtful words truly mean the world to us. We're honored to have been part of so many of your special occasions over the years, and we're so glad our Customer Experience team was able to quickly resolve the issue with your recent order. Providing exceptional service is just as important to us as creating styles our customers love, and we're grateful for your continued trust and support. We can't wait to be part of many more memorable moments with you! 🤍
Hi Lisamara! Your feedback is valuable to us. Thank you for leaving a review!
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Kay · 1 review · Experienced 2026-06-29 ·
★★★★★
Excellent customer service.
Reply from JLUXLABEL2026-06-30
Hi Kay! Thank you so much for taking the time to share your feedback and leave a review. We're pleased to hear that our team provided you with exceptional service!
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Sara · 1 review · Experienced 2026-06-12 ·
★★★★★
Placed an order June 12 in which I…
Placed an order June 12 in which I realized I forgot to add my apartment number. I quickly emailed them and asked if I should cancel the order or if they could add my apartment number. The person and customer service that the label had been had been created and there was nothing they could do on their end. I waited for updates on my package and ultimately it is being sent back to them. I contacted customer service because I really needed these items by Wednesday 6/24 and they said I would need to place a new order and pay for overnight shipping. I asked if this is something that they could provide and he said no that the refund would be in my account in 3 to 5 business days. I understand I forgot to add my apartment number, but they were not helpful at all over email and via phone. Now I am left without my items I will not be ordering from them anymore.
Reply from JLUXLABEL2026-06-22
Hi Sara, thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disappointing it was to not receive your order when you needed it.
While we understand the missing apartment number contributed to the delivery issue, we regret that our support and the resolution provided did not meet your expectations. We appreciate your feedback and will share it with our team as we continue working to improve our customer experience.
We sincerely apologize for the frustration this situation caused!
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Tali Alves · 9 reviews · Experienced 2026-06-16 ·
★★★★★
I bought two blouses and a pair of…
I bought two blouses and a pair of pants, plus a nipple cover. The tops fit great, but the pants were too big, and I also found the material too see-through. So, I'd like to send them back. I've been trying through the app for hours now, I've filled in my email several times, I've written the reason for returning the pants multiple times, but they won't send me the QR code to send them back. I have to start all over again and again, and then I waste time with the AI, which doesn't show a keyboard for me to answer the questions…. what a nightmare. I’m very disappointed because I don’t want to keep that because it’s too big
Reply from JLUXLABEL2026-06-17
Hi Tali! Thank you for sharing your experience. We're sorry to hear you encountered difficulties initiating your return and understand how frustrating that must have been.
A member of our Customer Care team has reached out to assist you directly and is currently awaiting your reply.
We appreciate your patience and look forward to assisting you further!
What makes my experience great is that I am so comfortable with jluxlabel clothes and with an excellent customer service as well, they are so professional customer service assistants and very flexible to help even when the mistake comes from their customer, with jluxlabel customer service "Customer is a boss."
Reply from JLUXLABEL2026-06-17
Thank you so much for your kind words, Naomi! We're happy to hear that you love the comfort of our pieces and that our Customer Experience team has made such a positive impression.
Providing exceptional service and support is always our goal, and we're so grateful for your recognition of our team's efforts. Your feedback means the world to us, and we're honored to be a brand you trust and enjoy shopping with!
Hi Java, thank you for sharing your experience! Providing exceptional support is always our goal, and we truly appreciate your feedback. We look forward to assisting you again in the future!✨
I’m so disappointed. I ordered the black lace pant suit. I ordered the medium, the suit is fire but the zipper broke the first time wearing. My friend had ordered the same suit and her zipper broke as well ( she is much smaller than me) I got the zipper fixed, $7, no big deal. I then ordered the large pants. Got the pants and the lace is different. Don’t match at all!!
Reply from JLUXLABEL2026-05-31
Hi Kendra,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with the Black Lace Pant Suit and understand how frustrating it must be to encounter issues with both the zipper and the matching lace.
We would love the opportunity to look into this further and assist you. We are unable to locate your order details based on the information available in your review. We have requested additional information through Trustpilot and will reach out to resolve this as soon as we receive it.
We appreciate your patience and look forward to connecting with you soon!
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Jessica Washington · 1 review · Experienced 2026-04-23 ·
★★★★★
I have been waiting for over a month…
I have been waiting for over a month for my items. Contacted customer service and they told me my order hasn’t been fulfilled. How long does it take for an order to be fulfilled. I understand my items were preordered items. But it shouldn’t take this long. So disappointed.
Reply from JLUXLABEL2026-05-28
Hi Jessica, thank you for sharing your feedback! We truly value every customer’s experience and are sorry for any frustration. We wanted to clarify that your order contains pre-order items, which are estimated to ship tomorrow, May 29th, as outlined on our website. We understand waiting can be frustrating, and we sincerely appreciate your patience.
We’d love the opportunity to resolve any concerns and ensure your experience with us is positive. We will have an agent contact you shortly. We look forward to assisting you!
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TMarie · 2 reviews · Experienced 2026-05-16 ·
★★★★★
Shopping experience is great
Shopping experience is great. I like when they have videos showing the items to get a better feel of how the really looks instead of only still pictures.
Reply from JLUXLABEL2026-05-26
Thank you for taking the time to leave a review! We're happy to hear that the video representation of the product is helpful to you. We appreciate the feedback!
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Ashkash · 1 review · Experienced 2026-05-22 ·
★★★★★
I absolutely love your clothes
I absolutely love your clothes. I love the fact that you have the rewards system and the quality of your products are impeccable.
Reply from JLUXLABEL2026-05-24
Hi Ashkash! We’re so happy to hear you love our clothing, rewards program, and the quality of our pieces. We cannot thank you enough for taking the time to leave a review!
