Levity (joinlevity.com) has a 3.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 61% of negative reviews; 55 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Erika B · 14 reviews · Experienced 2025-07-07 ·
★★★★★
Brilliant Customer Care
I just want to say thank you for all the support…I had an issue to solve and they did that really quickly and really efficiently….amazing customer service! They really care for what we saying and request! Thank you!! 🤩
Reply from Levity2025-07-07
Thank you so much for your kind words! We're thrilled to hear that our team was able to resolve your issue quickly and efficiently. Providing caring, attentive support is what we strive for, and it truly means a lot to know that it made a difference. If you ever need anything else, we're always here for you. Thank you for being such a valued part of our community! 🤩
Warm regards,
Levity Team
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Susan · 12 reviews · Experienced 2025-06-30 ·
★★★★★
Disgusting sales driven company who…
Disgusting sales driven company who have a subscription method of supply which is not apparent to you until they send a further supply without checking your evidence with you like other providers, they are purely interested in money, i’m quite sure that the fact you can tell them your weight only and they then send you a new pack at a greatly increased cost without confirming you want it! They just want your money and tell you that the T &C that you cannot see on the website state is subscription every 4 weeks delivery. I have asked for proof of this and they have been unable to provide it and sent me a picture of what it said on a screen with the code which is not the code i used and i provided evidence to that effect.Buyer beware ! you may be being conned by levity, check what you have signed up to.
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Natalie · 1 review · Experienced 2025-06-18 ·
★★★★★
I ordered for the first time from…
I ordered for the first time from Levity last week. I received my order which was an empty box. The seal was intact, which means Levity were to blame for the mistake. I have written them three emails, all of which have been ignored. Their telephone number is just an automated message on repeat. The live chat does not work either. I can’t believe this company is still in business.
I ordered a 12.5mg pen and my email was accepted but they sent a 7.5mg which arrived hot and dripping I tried calling the team but they don’t answer the phones
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Carla Lima · 4 reviews · Experienced 2025-06-15 ·
★★★★★
I love the service
I love the service, speed and quality. They have never failed in anything. I am very sorry that you have canceled your referral. I think this will make many people look for another provider.
Reply from Levity2025-06-24
Hi Carla!
Thank you so much for your loyalty and kind words about our service, speed, and quality. We're truly grateful for your support and understand your disappointment regarding the referrals. We remain committed to providing the highest level of care and service.
Sincerely,
Levity Team
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Iain · 10 reviews · Experienced 2025-06-16 ·
★★★★★
Professional and helpful
Very easy to take the consultation, knowledgeable and professional company
Reply from Levity2025-06-24
Hi there!
Thank you for your kind words! We're glad you found the consultation process easy and that our team’s knowledge and professionalism stood out. We’re committed to providing a seamless and trustworthy experience.
Sincerely,
Levity Team
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Kiran Birk · 6 reviews · Experienced 2025-06-17 ·
★★★★★
This company is an absolute joke.
This company is an absolute joke.
I placed an order over a week ago, submitted my photos and proof of prescription multiple times, and I’ve received nothing but delays and poor communication.
Their customer contact number is useless—just a loop that never gets answered, even after holding for over 30 minutes. They only communicate via email, and even then, they take 6 to 8 hours to reply, often just to ask for the same information I’ve already provided several times. I respond immediately, and then the waiting game starts all over again.
They have my phone number—why not just call me if something’s unclear? It’s basic customer service!
Worse still, I ran out of my medication four days ago. Levity clearly doesn’t care about the well-being of their patients. No urgency. No empathy. Just bureaucracy and silence.
Stay far away from this company. Absolutely disgraceful service.
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Silvia Ojeda Jaso · 14 reviews · Experienced 2025-06-16 ·
★★★★★
DONT BUY FROM LEVITY
Had a complaint with them about subscription. Not answer by email, not by phone. Delivery arrived one day late, with ice completly melted (with this hot) So not safe to use it and there is not way to contact them. Did I loose £200? Did someone had this problem
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Tom O · 2 reviews · Experienced 2025-06-16 ·
★★★★★
Scam
Order in in mid may- no tracking info. All emails are responded to by an AI/bot. Phone line says open 8-10 Monday - Sunday but what I called at 10am the voicemail said they were closed. Tried 3 times with the same outcome. They are clearly run poorly. Refund me.
Ordered my prescription on 23rd May. It's now 9th June and no tracking information, no delivery and no communication. Emailed them last week and even though their automated response said replied within 12 hours, 4 days later, I still have had no replies.
Reply from Levity2025-06-12
We're truly sorry to hear about your experience and the delay in communication and delivery — this isn’t the standard we aim to provide. We completely understand how frustrating this must be for you. Please reach our support team directly at (855) 644-0928 or via email at [email protected]. We're here to help and will do our best to make things right.
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Madieson · 9 reviews · Experienced 2025-06-09 ·
★★★★★
Cannot recommend this company enough.
Cannot emphasise enough the communication and ease of usage. Any query’s I have had have been answered in a timely manner, information emails sent out regularly but not too often. Website is very user friendly. Delivery is very quick AND FROZEN! Having used another supplier and receiving slightly cold full melted ice packs so far all my Levity orders are still completely frozen. Checks in are helpful to see if there are issues or to step up a dose. Honestly would 100% recommend them to anyone on a wellness journey! Oh and the fact it’s a subscription and you can pick you delivery date (allowing time between orders) takes the hassle out of ordering and remembering and if you not home.. just change the date.. simple.
Reply from Levity2025-06-09
Hi there!
Thank you so much for the amazing feedback! We’re thrilled to hear that you’ve found the experience smooth and convenient—from communication to delivery. It means a lot to know we’re supporting your wellness journey the way it should be! 💙
Sincerely,
Levity Team
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Serena Anderson Gervin · 1 review · Experienced 2025-06-03 ·
★★★★★
Ordered and received fine shared my…
Ordered and received fine shared my experience with family earned 80 pounds towards my next pen and was contacted saying my surname didn’t match my I’d as I’ve now married and replyed to say I can send birth certificate and no one’s got back to me. Feel like I’m being done out of my reward as there was no problem with I. D first time around
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Jane Bo · 1 review · Experienced 2025-06-06 ·
★★★★★
First time using levity it took a…
First time using levity and it took a little while to get approved but I am so thank you to a gentleman called Alex look foward to my pen thanks again x
Reply from Levity2025-06-07
Thank you so much for sharing your experience! We’re glad to hear everything worked out and that Alex was able to support you through the process. We appreciate your patience and are excited for you to start your treatment. If you ever need anything, we’re here to help—thank you for choosing Levity!
I was really disappointed with levity. After sending prescription to old address they never refunded or credited my account. Now 2 months later - they have sent me out a new prescription but charged me again. You hardly ever get a response on email. The phone lines are never open even during the stated opening hours. No customer care or service. Happy to keep taking money for a product never received
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Johanna Hoskinson · 2 reviews · Experienced 2025-06-04 ·
★★★★★
So far so good
So far so good. I’ve kind of slowed down on the weight loss.
Reply from Levity2025-06-06
We're happy to hear that things are going well! If you ever need any additional support or have any questions, please feel free to contact our customer support directly - we'd be happy to help! Thank you for taking the time to provide us with valuable feedback.
Sincerely,
Levity Team
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Emma · 2 reviews · Experienced 2025-06-04 ·
★★★★★
Terrible customer service
Terrible customer service. Taken my money and Prescription approved over two weeks ago and still not received. Emails are ignored and phone lines are closed. Was sent a Royal Mail tracking code which has never updated and Royal Mail state that they are yet to receive any parcel. Live chat is also ignored. Disgusting customer service. Would advise people to go elsewhere.
I rarely leave reviews, but my experience with Levity has been unbelievably poor.
Initially, communication was fast—when I was placing my order for Mounjaro. But once the sale was made, the service completely collapsed. I’ve been chasing missing needles for over 6 weeks, which meant my pen went out of date and became unusable. This is not just frustrating—it’s completely unacceptable.
I’ve been promised multiple times that the needles would be sent out, but all I get are vague excuses about how “busy” they are. When I ask for specific timelines or updates, I get ignored. I’ve requested escalation to a manager EIGHT times and have been flat-out ignored every single time.
This company is happy to take your money, but when issues arise, they are unreachable, unhelpful, and entirely unaccountable. Broken promises, poor communication, and no respect for the urgency or seriousness of medical needs.
Absolutely AVOID this company. If I could give zero stars, I would.
Does anyone ever answer the phone. You are charging but not delivering
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Liberty · 2 reviews · Experienced 2025-06-02 ·
★★★★★
Still waiting for a refund for a item…
Still waiting for a refund for a item that wasn’t delivered or stolen… been over a month now, emails are copied and pasted and nobody answers the phone
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Stephen Stockell · 17 reviews · Experienced 2025-06-02 ·
★★★★★
Very happy with the service and…
Very happy with the service and friendly staff service and product is excellent always there for you if needed
Reply from Levity2025-06-02
Thank you so much for your kind words! We're thrilled to hear you're happy with the service and product. We're always here if you need us! 💛
Kind regards,
Levity Team
