Levity (joinlevity.com) has a 3.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 37% give 1 star; The business has replied to 61% of negative reviews; 55 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered on 23 May and was delivered on 24 May, but I didn't receive the item, also the proof of delivery was unclear and it seems the name on the box was not mine. They agreed for the item to be redelivered but didn't received until now and no updates from my queries already
Super fast service. Ordered yesterday, prescription approved within an hour. Delivered this AM. Nice little touch with the water bottle and tape measure. Brilliant service. Will definitely use Levity again.
Thank you for the kind words! We're so glad to hear you had a smooth and speedy experience with Levity. Looking forward to serving you again soon.
I’m so impressed with levity. I placed my order and completed the assessment within half an hour and received my order less than 24 hours after. The also added 2 free gifts in the box. I’d recommend them to everyone. Fantastic service
Thank you so much for the amazing feedback! We're thrilled to hear you had such a fast and seamless experience with Levity—and we're glad you enjoyed the surprise gifts! We truly appreciate your recommendation and are always here to deliver top-notch service.
So I ordered my pen on Tuesday, it’s now Friday and it’s still not marked as dispatched. My emails are going unanswered, live chat is off and it states the phone lines are open from 8am-10pm mon-Friday yet when I’ve called today at 4pm, the line states the office is closed. You have my money- where is my pen?!?!
We're so sorry for the delay and the difficulty you've had getting in touch. We understand how upsetting it is when communication breaks down—especially after payment has been made. Please reach out to us directly at (855) 644-0928 or [email protected] so we can urgently investigate your order status and provide a clear update. Your trust and peace of mind are extremely important to us, and we’re committed to resolving this as quickly as possible.
The product arrived well packaged and some free products.too which is a bonus.i Was kept up-to date from start to finish. Well done. Levity
Thank you for the great feedback! We're glad to hear your order arrived safely and that you enjoyed the bonus items. It’s wonderful to know you felt informed every step of the way. We appreciate your support—well done to you too!
Still no prescription and can't get hold of them what a joke 😒 not happy now I have to do with out please can someone get in touch
We're really sorry to hear about the delay and the trouble getting in touch—this isn’t the experience we want for any of our customers. We understand how important timely access to your prescription is and sincerely apologize for the inconvenience caused. Please contact us at (855) 644-0928 or [email protected], and we’ll prioritize your case right away. We're here to help and want to get this resolved as quickly as possible.
If I could give zero stars I would. Ordered a week ago. Package never arrived, the tracking shows its lost. No answer on emails except yo be told to wait longer. Eventually called up was told a replacement will be sent out heard nothing again. Just checked and they've taken more money from my card! Charging me for a replacement! Asked for a refund and to cancel the order. I wont hold my breath. Luckily i paid on CC so i can raise a claim. Seems very shady to me!
We're truly sorry to hear about this experience—it’s absolutely not the level of service we aim to provide, and we understand how frustrating and upsetting this situation must be. We take concerns like yours seriously and want to resolve this as quickly as possible. Please contact us directly at (855) 644-0928 or [email protected] so we can urgently review your order and ensure your account is handled properly moving forward. Thank you for your patience—we’re committed to making this right.
Would not recommend to anyone ordered over two weeks ago, then I emailed them seeing what’s taking so long they replied saying I needed to send a new photo even though my photo already got approved, I rang them after days of trying turns out I didn’t even need to send a new photo it’s just a back log on moujaro, even though my mate ordered 4 days after me and got it a few days later. Total joke
We're really sorry to hear about your experience and completely understand your frustration. Delays and mixed communication like this can be incredibly disappointing, especially when you’re counting on your treatment. Please reach out to us directly at (855) 644-0928 or [email protected] so we can review your order in detail and make sure everything is resolved as quickly as possible. We truly value your trust and are working hard to improve communication during busy periods like this.
Subscription was cancelled, thank you big pharma and your govn't lobbists. There was no communication to me reguarding this or how to stop the medication safely.
We’re truly sorry for the frustration and lack of communication you experienced. We understand how upsetting it can be to have your treatment interrupted unexpectedly, and we agree that transparency and support are essential—especially when it comes to your health. Please reach out to us directly at (855) 644-0928 or [email protected] so we can review your case, provide guidance on next steps, and ensure you're fully supported during this transition. We're here to help and want to make this right.
I ordered nearly 2 weeks ago and still haven't received it. I have tried emailing and phoning and no reply . Terrible customer service. Took my money quick enough though . I want a refund I am left out of pocket it's a lot of money.
We’re really sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide, and we apologize for the delay and lack of communication you've encountered. Please contact us directly at (855) 644-0928 or [email protected] so we can urgently look into your order and assist with a resolution. Your trust is important to us, and we’re committed to making this right as quickly as possible.
This company has been amazing so far! Could not recommend them enough. Fabulous customer service support, really quick at responding to emails etc thank you Levity!!
Thank you so much for the kind words! We’re so glad to hear you’ve had a great experience with Levity so far. Our team works hard to provide fast, helpful support, and it means a lot to know it's appreciated. We're here for you every step of the way!
Very fast responses, fast approval and dispatch so far overall great experience with levity
Thank you for the great feedback! We’re so happy to hear that you’ve had a smooth experience with quick responses, fast approval, and dispatch. It’s our goal to make the process as seamless and stress-free as possible. We appreciate your support and are glad to have you with Levity!
I was very happy with my first order,got free measuring tape and water bottle price was great etc.then after looking online I found it cheaper so cancelled my next order .soon as I cancelled I got an email saying why have I cancelled and sorry to see you go etc.then got a email saying my order had been prescribed even though I’d had no consultation or asked if the meds where ok for me or if I wanted to go up or down on my dose or if I’d got bad side effects and as it goes I’d would have gone up a dose instead of staying on the same dose another month.then got an email saying my order was on the way and would be with me the next day and iv still got a week left and one more jab to go, all this when I’d cancelled my order which it does state you can cancel anytime.i have also tried to get in touch with no avail .im at my wits end as the money as come out of my bank early even though id cancelled my prescription and its a lot of money .im very disappointed with this service and truly hope it can be resolved quickly and easily the reply below is absolute BS.they tried to blame me even though I’d cancelled as they never asked me about if I wanted to be going up a dose or down .PLEASE PLEASE STAY AWAY FROM THESE there not bothered about your health one bit just your money .im also going to report them to the highest authority STAY AS FAR AWAY FROMTHESE AS POSSIBLE
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration and confusion you’ve faced. This isn’t the level of service we aim to provide, and we completely understand how disappointing this situation must feel, especially when it comes to managing your health, dosage, and finances. Please reach out to us directly at (855) 644-0928 or [email protected] so we can look into this as a priority and resolve it quickly. Your feedback is important to us, and we’re committed to making things right.
Hi haven't placed an order yet ans ive had an awful experience with another provider who will not refund or respond to emails as my meds have run out and no video call available for three weeks. Anyway I contacted Levity to ask some questions before placing an order as im so worried ans they replied within minutes to reassure me. They have made me feel at ease. Fab company and I will be placing an order with the.
Thank you so much for sharing your experience. We're truly sorry to hear about the difficulties you've faced elsewhere, but we're glad we could offer some reassurance and quick support when you needed it most. At Levity, we believe in clear, timely communication and making sure our customers feel confident and cared for every step of the way. We're here whenever you're ready—and we look forward to supporting you on your journey!
Ordering through Levity was very simple and easy, and the shipping was very quick. However, there was an issue with delivery, through Royal Mail’s fault not Levity. I reached out to their customer service team, and received very quick responses from Alex specifically, who arranged a replacement of my order and also a good will gesture for the delays. The service has been fantastic from a customer service side!
Hello, Thank you so much for your lovely review! We're delighted to hear that placing your order through Levity was straightforward and that Alex was able to assist you promptly when the delivery issue arose. While delays can be frustrating, we're pleased we could resolve things quickly and that you felt well looked after. We truly appreciate your understanding and are so glad you’ve had a positive experience with our customer service team. 😊 Kind regards, Levity Support Team
I would like to commend Levity for not only being price efficienct in the market but also going extra mile for their customers by adding small gifts like steel water bottle and a measuring tape. These kind of gestures rarely get shown by companies now a days and Levity knows the seceret to customers heart and mind. Inside the box there are statements written out for customers bucking them up and supportung their medical journey. I would highly recommend Levity and will definitely be a returing customers.
Hello Laura, Thank you for sharing your experience and for taking the time to leave a review. We're so pleased to know that the thoughtful touches in your delivery made a difference and reflected the care we aim to provide. It's important to us that our patients feel seen and supported throughout their journey, and we're glad those small additions helped convey that. Thank you for your recommendation and for choosing Levity. If you ever need any further support, please don’t hesitate to get in touch. Kind Regards, Levity Support Team
This is one of the easiest things to do!! Check in is so easy and timely on getting your new prescription! They care about your journey and follow up!! They just don’t leave you out in the cold with this weight loss !!! I love it!!! I love them!!! Thank you for helping me achieve what I knew I always could!!!!
Hello Shelly, Thank you for sharing your experience and for taking the time to leave a review. We’re thrilled to hear the process has felt easy and supportive. It means a lot to know you feel cared for. Congrats on all your progress! 😊 If there's anything else we can assist you with, please don't hesitate to contact us. Kind regards, Levity Support Team
Really super annoying with customer service Delay in my order for 8 days And i did arrange it before my travel was waiting dispatch When i asked for dispatch they asked for check in again after me chasing them with emails which i did and afterwards delay for 8 days , then i expected a goodwill gesture and nothing I thought i might be the regular delay and to found that i was not equally treated by them snd they did a more than goodwill gesture to couple of my friends with same circumstances and even order received after 6 days I sent them email complaining that i was unequally treated and ignored to have unprofessional and unpleasant way of dealing with me as a customer I felt disappointed, unhappy And said that and they completely ignored me as they don’t care
Hello Mona, Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We can have someone from Levity UK reach out to you directly to help resolve the issue. Additionally, you can contact Levity UK at the following: Website: https://www.joinlevity.co.uk/contact Phone: 020 7046 0307 Lines are open 8am–10pm daily. Kind regards, Levity US Support Team
My order was left in a corridor somewhere. I contacted Levity and still to this date over 10 days from placing my original order i have no product. Keep being told that they cant give me a date of when it will be sent but apparently have escalated it internally with no actual updates except to be told that they recently relocated and had a system update... WHY IS THAT YOUR CUSTOMERS ISSUE? I wont be ordering again and i definitely wouldn't recommend the company.
Hello Stevi, Thank you for taking the time to provide feedback on your experience. You've reached Levity US, and we want to make sure your concerns are directed to the right team. We'll have someone from Levity UK reach out to you directly to help resolve the issue. Additionally, you may contact Levity UK at the following link: https://www.joinlevity.co.uk/contact You can also call on 020 7046 0307. Lines are open 8am–10pm daily. Kind regards, Levity US Support Team
had really good helpful service with my orders
Hello Janice, Thank you for taking the time to provide feedback on your experience. We’re so pleased to hear that you received helpful service with your orders. If you ever need anything, please don’t hesitate to reach out. Kind regards, Levity Support Team
103 reviews matching