Jounce is an easy-to-use, AI-powered copywriting solution that helps you create professional, effective content in just a few simple steps. Whether you're a marketing professional, small business owner, or content creator, Jounce is the perfect tool to help you save time and improve the quality of your copy.
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Is Jounce legit?
Jounce (jounce.ai) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-30.
I met my free word limit and wanted to sign up for pro but the amount shown $9 month is different from that of the payment/sign $25 month. This is significant, especially since I am a startup and need to watch my costs.
Reply from Jounce2023-10-05
Hi Greenlee, our plans are on a sliding scale and you can get 20k words at $9/month on the annual plan. The $25 a month plan is for 50k words paid on monthly. I'd greatly appreciate you updating your review given the information is inaccurate. You can slide the scale on the /plans page and see all of the different prices based on your usage.
Thank you.
I am very disappointed. I've been using Jounce as a paid Pro user since February 2023 and have found the service good overall. What is the reason then for only 2 stars? They have an automatic upgrade process that bumps your word count up based on your use. Recently I went over my 200k word monthly limit by a 3k and they bumped me up to 500k and charged me over $600 CAD without notification of any kind except from my credit company. I've tried to contact support through several channels over the last two weeks with no response. I've opened a complaint with my credit card company which is the last thing I wanted to do. I will be cancelling my account this Friday if I get no response and start legal action.
Reply from Jounce2023-09-14
Hey Larry,
I'm really sorry to hear about your experience, and I apologize for the delay in getting back to you. Your email ended up in our spam folder for some reason, which I regret.
Firstly, thank you for being a Pro user since February. I'm glad you've found the service good overall, but I totally get your frustration with the automatic upgrade and the lack of communication.
Our system is designed to automatically upgrade users based on their word count usage to ensure uninterrupted service. You can monitor your usage at app.jounce.ai/settings/usage, and the word credits are detailed at the same link. Each image generation uses 500 credits, as highlighted at app.jounce.ai/art. I understand that the jump from 200k to 500k words and the subsequent charge of over $600 CAD was a surprise, and I apologize for any confusion or inconvenience this has caused.
Given your high volume of usage, the system made the adjustment to align with your activity. The overage charge was solely based on your actual usage, and reverting back to a lower plan would result in higher costs due to overage fees.
I'm sorry it's come to the point of you opening a complaint with your credit card company and considering legal action. We value your business and would like to resolve this issue to your satisfaction.
If you have any more questions or need further clarification, please don't hesitate to reach out directly. I'm here to help.
Best,
Tyson
Founder, Instapage
The sign up experience taints my enjoyment of the service
I really enjoy the service, however the sign up is confusing and I was billed a yearly subscription. Their FAQ advises if you have done this to contact customer service within 48 hours. I did, and the rep was very snippy. I made a mistake, allow me to correct it to keep me as a customer, don’t just say oh well, and keep my money. I wish they handled it better. Now I’m stuck with a service with a company that doesn’t care much about their consumer. :/
Hey Sarah!
I saw your review about Jounce AI, and I'm truly sorry that you're not satisfied with what you've experienced so far. I'd love to clarify a bit about how our software works.
Jounce AI is designed with an unlimited feedback loop using our AI chat, which means it adapts and generates content based on the quality and specificity of your prompts. The more clear and detailed your prompts are, the better and more accurate the results will be.
It seems like you had some issues with the content not generating what you wanted. Could you provide more specific details about what you were expecting? Knowing exactly what went wrong will allow us to address your concerns directly and hopefully improve your experience.
I genuinely hope you'll give us another chance to show you what Jounce AI is capable of. After we've had a chance to address your feedback, I'd kindly ask that you reconsider your 1-star review. We value your opinion and are committed to ensuring your satisfaction.
Looking forward to hearing from you soon!
i love the way the AI rewrites my paragraphs. Sometimes it changes the dialogue when I say not to, but that's okay. It really knows how to write well, and doesn't change so much. By the way, is it detectable? Because I used it to rewrite and expand an assignment that I needed help with, I really hope its not detectable because that would just be the worst!
Signed up for the pro version today. Some very good features and overall pleased with how the program works. However, a couple of issues.
1. The create image feature will not work on my computer, says something about the requested image dimension is wrong.
2. It's a very close platform when you try to contact them, as in its near impossible, hence writing this post.
3. The system work on a word count credit, so you get so many words that the software will create each month when you type into the AI for help ' or troubleshooting, the answers are deducted from your monthly allowance, surely this cannot be fair.
If someone could contact me about the issues, I'd be grateful!
Reply from Jounce2023-08-08
Hi Bradley,
Thank you for taking the time to share your thoughts on our platform and for signing up for the pro version. We're glad to hear that you're pleased with many of our features, and we appreciate your feedback on the areas where we can improve.
1. Image Creation Issue:
We're aware of the issue you've encountered with the create image feature, and our team is actively working on a fix. We'll also be releasing another artwork update soon that will add more features, so please stay tuned for that.
2. Contacting Support:
We understand that contacting support has been slower than we'd like, and we sincerely apologize for the inconvenience. The reason we're growing our team slowly is that we are committed to maintaining the highest quality AI copywriting output, including images, documents, and chat, all at rock-bottom prices. These features are expensive to maintain, and with our limited resources, we must be cautious in our growth to ensure we continue to meet our quality standards. We appreciate your patience as we work to enhance our support capabilities.
3. Word Count Credit:
Regarding the word count credit system and the deduction for help or troubleshooting, we understand your concerns. Our pricing model is designed to balance quality and affordability. As explained in our FAQ page, "Our pricing model is intrinsically linked to the computational resources consumed, which inevitably escalate with higher usage. Those solutions claiming to provide unlimited words often impose daily restrictions, limit accounts to a single user, or compromise the quality of AI-generated content to counterbalance the 'unlimited words' feature. At Jounce, we consistently prioritize delivering exceptional quality over sheer quantity."
We value your feedback and are committed to addressing your concerns. Our support team will reach out to you directly to assist with the issues you've raised. In the meantime, please feel free to reach out to us if you have any further questions or need additional assistance.
Thank you for choosing Jounce, and we look forward to continuing to serve you!
We'd love for you considering increasing your rating as it damages our ability to grow and improve the service when we get super low rating like this.
Hi Tarekegn, we'd love to hear more about what you find "boring" about Jounce as this doesn't really provide us our potential users with any meaningful information. Thank you.
Hi Christian, the image generation is based on the quality of your prompts and is using the best in market image generation AI available anywhere. We'd love to hear what your prompt was.
I have never seen like this boring ai. Because free version point is too small. Please make the free version point to be reset in every month.
Reply from Jounce2023-07-25
The free version allows for 5,000 free word credits which is enough to write 3 long form blog posts. Given your usage, it seems like you liked Jounce enough to use it a lot, yet are only mad that we charge an industry low of only $9/month to go beyond this usage. You get what you pay for, Mertua. We do not provide an ongoing free service beyond your first 5k words as we are self-funded company and doing this would cause us substantial financial loss that we're unable to bear.
Bad. Too limited in function. Use the alternatives, they're better.
As an update, its very sad that they have to keep lying when people post negative reviews. I do not work for a competitor, I'm a warehouse manager for an appliance repair company lol. You cannot trust these guys either. Bad product and the people who run it have 0 integrity.
Reply from Jounce2023-07-14
Malcom absolutely works for a competitor and is pretending he doesn't. Because of this he is lying and trying to defame Jounce. Jounce offers Chat, nearly 100 marketing AI templates, one the best art generators on the market, and built-in AI documents. All of this for only $9 a month. The product is one of the best in the market and we hold our integrity high.
But you can try the product completely free yourself and be the judge.
please include discounted pricing for countries like india. $40 is too expensive
Reply from Jounce2023-07-14
We actually offer the lowest pricing in the market already and any lower would put us out of business. Also it's $9, not $40. It's only more money if you use a massive amount of monthly word tokens.