Juiced Bikes (juicedbikes.com) has a 3.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 40% give 1 star; The business has replied to 96% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-10.
Not feeling to happy right now. Got word the only way juiced will support my sons bike getting fixed under its 1 year warranty is if I manually remove back wheel and other parts and ship back to California. It’s going to cost me a fortune( outta my pocket well my 16 yr old sons pocket) and maybe they’ll repair and send back. They”juiced” expect me… just a girl who has zero!!! Mechanical experience to manage this. Greg says “ we have YouTube vids” just follow directions it’s that easy” 🙄
Seriously Greg? This is your Warrenty process?
I have a qualified bike repair technician who’s willing to service this$1,400+ juiced Ebike my 15 year old bought!!! All by him self !!! But No!!! Instead of being helpful and just sending the parts to him this is what you’re demanding I do! Take apart an electrical bicycle that I don’t even feel safe! Or qualified to do???
Cole only had this Ebike 6 months and it’s broken. For $1,400 bucks to only last that long is pathetic! You know what else is pathetic? Being told I need to “do it myself”. That’s NOT right .
No wonder you only have a 1.8 rating your customer service is really disheartening. Samantha H
Reply from Juiced Bikes2026-04-27
Hey Samantha, thanks for your feedback! We are truly sorry for the experience you had, and it is a priority for us to assist all Juiced customers in any way we can. We understand how important it is to ensure all customers are taken care of and want to make it right. Please reach out to us at [email protected], we are more than happy to help, going forward we hope to give you the top level service that we strive for. The new Juiced team is here for you.
H
Henry Fischer · 1 review · Experienced 2024-05-30 ·
★★★★★
DO NOT BUY..
Worst customer service, no bike shop will touch there bikes. You have to send your bike parts back to them even under warranty. If i could fix my own bike i would. I was told by the company to watch youtube. Never again.
Reply from Juiced Bikes2026-04-27
Henry, thank you for taking the time to write a review. We are sorry to hear the service you received was not to the standard you deserve or we expect. We would be more than happy to see what we can do to help you out, feel free to email us at [email protected]. With our new ownership and support staff we would love to serve you better.
G
Gary New · 4 reviews · Experienced 2024-06-07 ·
★★★★★
Warning!!! Juiced Bikes was great, until the 1-Year warranty expired.
Warning!!! Now, I understand why Juiced Bikes only come with a 1-Year warranty. Juiced Bikes Sales and Customer Service was great, until the 1-Year warranty expired. Initially, my RipRacer (Class-3) had an issue with the handlebar knuckle bolt threads failing within the first month of riding. Juiced Bikes Customer Service sent out a free replacement, promptly. Then, I road my RipRacer over 4K miles, only having to replace the brake pads, within the first riding season; even, validating the 80 mile max range on a single charge. Winter came and I stored my RipRacer indoors to avoid the ice and salty roads. At the start of my RipRacer's second riding season, I found I had no hydraulic brakes. I used an EZmtb kit to freshen the hydraulic brake lines, but found my front hydraulic line had a leak at the caliper. I contacted Juiced Bikes Customer Service to learn that they would be happy to send out a replacement Logan front brake assembly, which sounded like it would be free, until I was emailed a $120 invoice. It seems my RipRacer was just outside of the 1-Year warranty and Juiced Bikes was trying to charge me $120 for a full replacement front brake assembly; when, the actual fix is a $0.25 Tektro olive & insert. It's one thing that the hydraulic brake line only lasted a single riding season, but to try and pocket another $120 for a full replacement front brake assembly; when, the actual fix is a $0.25 Tektro olive & insert is appalling. With better customer service and warranty, Juiced Bikes could have had a rider for life. Instead, Juiced Bikes prefers to gouge their consumers and cherry-pick the reviews they offer on their website. Avoid Juiced Bikes, go with Super73, and purchase replacement parts directly from China. You've been warned!
Reply from Juiced Bikes2026-04-27
Hey Gary, thanks for your feedback! We are truly sorry for the experience you had, and it is a priority for us to assist all Juiced customers in any way we can. If this issue was not yet resolved, please reach out to us at [email protected], we are more than happy to help, going forward we hope to give you the top level service that we strive for. The new team at Juiced looks forward to serving you!
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C G · 1 review · Experienced 2024-05-13 ·
★★★★★
Product support is suspect
What's up with the product support? They list all these items that are for sale on website. However, nothing is in stock. Unless, of course, you want to buy the new folding bike. I've contacted customer service and they were nice enough, but lied multiple times already. First, they Said they were going to send me upgraded brakes, because the Logan's suck! Then, they told me the parts I wanted, fender and racks, would be available beginning of May. Now, they're telling me nothing's wrong with the brakes, and that the noise is normal. They know the Logan's are defective due to caliper housing being too small and have ignored my concern at this point. I guess it's because they have me a 100$ gift card, that I can't use because no parts are in stock cause all manufacturing was busy turning out the new folding bike. Plus, I'm getting a noise when bike goes over 25 mph now, but I feel they're probably going to blame me for wanting to do so what the bike was made to do.
Reply from Juiced Bikes2026-04-27
Hey CG, we are so sorry for the frustrating experience. It is our priority at Juiced to assist all Juiced customers in any way we can. If you still need help with your brakes, please reach out to us at [email protected] and we will see what we can do for you. Our new team is ready to serve you and make things right.
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CS · 2 reviews · Experienced 2024-05-06 ·
★★★★★
BEWARE
BEWARE!! Zero stars if possible. Very poor. I bought an ebike for a good amount of money. I contacted them 2 years later due to a battery issue and they were of no help. Customer service very poor. Seems they just want the sale and thats it. I would not reccomend to anyone as the battery dies quickly - they of course offer 1 year warranty but what can happen in 1 year. What a joke!!!
Reply from Juiced Bikes2026-04-27
Hey CS, thanks for your feedback! We are truly sorry for the experience you had, and it is a priority for us to assist all Juiced customers in any way we can. If this issue was not yet resolved, please reach out to us at [email protected], we are more than happy to help. The new team at Juiced hopes to give you the top level service that we strive for and that you deserve.
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Chris Kennedy · 2 reviews · Experienced 2023-10-01 ·
★★★★★
Never buy Juiced Bikes
Never buy Juiced Bikes. All parts, controller, wiring is proprietary and they discontinue parts all of the time. I have a HyperFat 1100 and they stopped making the controller and other parts a long time ago. Which means if you have a problem with the electronics of your bike, it is bricked forever. Not worth the investment of thousands of dollars just to have it bricked because they're greedy and will not continue to produce the parts for the bikes they sell. Really poor business model and I hope they go out of business due to negative customer experience and lack of return customers. Never buy from Juiced Bikes.
Reply from Juiced Bikes2026-04-27
Chris Thank you for taking the time to leave a review. We are sorry that the service you received was not to the standard you deserve or we expect. Juiced now has a new management and support team. Feel free to email us at [email protected]. We look forward to serving you!
J
Jeremy Dennis · 3 reviews · Experienced 2023-11-13 ·
★★★★★
You will be blamed for QC issues that 'are common'
Bought a juiced bike and after just one year a tiny wire overheated and melted I guess from the throttle mechanism. Unfortunately the entire battery controller system, wheel, and engine in the wheel had to be replaced for over 800 dollars. What a waste of time, money, and materials just for a section of the bike that is 4 inches of wire.
When asking for help they blamed me saying "I must have held the throttle for a minute going up hill" for that to happen yet they also said its a common issue. (How? It's an e-bike. The main point is the QC of this connection).
Of course no bike shop will touch this bike so I had to do repairs myself. Crazy how poorly put together and designed the bike is.
Forgot to mention that when I reported this issue and received a replacement (of course paid for, not covered by them), they sent the wrong part! Its a huge wheel in a huge box, you didn't want to check before sending I guess?
PS the original bike I ordered was different from the one received.
Reply from Juiced Bikes2026-04-27
Hello Jeremy, thank you for your review! We sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to ensure all customers are taken care of, and we regret that your experience did not meet our expectations. Please email us at [email protected], and we would be happy to assist in coming to a favorable resolution for you. The new Juiced team is here for you.
J
Jason · 2 reviews · Experienced 2023-10-17 ·
★★★★★
Having quite a difficult time with…
Having quite a difficult time with customer service. Not only are they extremely rude (Sean) but they make you jump through hoops and go back and forth instead of just doing the right thing for their customer. They want to try to fix a part on the wheel that is covered under warranty instead of replacing it even after a local Bike Mechanic said was it was too dangerous to fix and should be replaced due to the manufacturer defect. Their head mechanic at juiced even said not to ride the bike because its too dangerous. Was planning to buy a Hyper Scorpion but no way now... I will not do business with a company that puts their customers at risk.
Reply from Juiced Bikes2026-04-27
Hello Jason, thank you for your review! We sincerely apologize for the frustration and trouble you experienced. Juiced now has new ownership, and this team understands how important it is to ensure all customers are taken care of. We would not want to put any of our Juiced customers at risk. Please email us at [email protected], and we would be happy to assist in coming to a favorable resolution for you.
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scott · 1 review · Experienced 2023-10-05 ·
★★★★★
2017 Crosscurrent Air piece of crap has finally died
The Crosscurrent Air that I paid over $1800 for in 2017 and that has never worked right has finally died. The list of my troubles with Juiced and the bike is as long as my arm. The battery failed in the first year. Juiced techs and service desk tried to gaslight me over this repeatedly before finally agreeing to repair (which I don't think was properly done). I have receipts for replacing at least 35 spokes that simply broke from being brittle! 2.5 years in the bike started to really fail. Speeds would hesitate and fade in and out. Components would lose adjustments and be impossible to keep proper settings. Rear brake only adjustable if you remove the wheel. Who designs a brake adjustment like that!???! For the last couple of years none of the speeds worked and I had to use the throttle to make it barely ridable. On and on. WHAT CRAP THESE JERKS PRODUCE. In a just world this company would go belly up. RUN FROM THESE THIEVES.
Reply from Juiced Bikes2026-04-27
Scott, thanks for your review. The old ownership at Juiced has indeed moved on and the new team at Juiced is ready to supply the best quality we can give. If there is any way we can help please let us know by reaching out to [email protected]. The new Juiced team is here for you!
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Chris Santucci · 12 reviews · Experienced 2023-09-18 ·
★★★★★
Not Perfect But Pretty Good
I got a RipCurrent S Fat-Tire model in early July & have been riding it a lot since selling my car. It's super solid & really easy to pedal without assist, & I can hit 30mph with assist. A few issues I'm noticing, or had:
The suspension forks are kind of garbage. They don't appear to have any hydraulic damping, are generally stiff, and they clank when I have to wheelie up curbs or just hit a lot of bumps. Also I see there's already oil leaking past the fork seals.
The sound the powered hub makes is a bit sketchy. It doesn't seem right at all because it's not a consistent hum or whine. It constantly changes pitch at a steady speed.
The front brakes are super loud when I have to brake hard. I ended up removing the metallic pads and putting organic pads in & they don't sound like an air horn now.
The controller display stopped working after 4 or 5 months so I had to wait for them to send me a new one. The first one they sent me was wrong, so I had to wait yet again for the correct one to be shipped to me.
Otherwise, I really like it but for the money it should be a little more buttoned up.
Reply from Juiced Bikes2026-04-27
Hey Chris, thank you for your review and feedback. The new Juiced team is really excited to announce new bikes this Spring and can't wait for you to check them out. Our new team is here to support you any way we can. Please reach out to us at [email protected] with questions or concerns or just to say hi!
M
Marco L · 7 reviews · Experienced 2023-08-01 ·
★★★★★
The worst company - Juiced Bikes is awful
The worst company, worst customer service and worst bikes of all time. Shocked they are still in business, but I guess when you rip people off when they buy a bike and then rip them off again with your shady “repair” process I guess you can scam more money from your customers to feed your greed. Avoid Juiced Bikes!
Reply from Juiced Bikes2026-04-27
Marco, we are so sorry to hear that you experienced this. Thank you for leaving a review. Our new Juiced team wants to know how we can make it right. Please reach out to us at [email protected] and we would be happy to help.
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Ausie James · 4 reviews · Experienced 2023-04-17 ·
★★★★★
Poor customer service
I ordered a bike from juice it was never delivered to my house I showed juiced a video of delivery driver not delivering items they claimed nothing they can do and stop stop communicating with me horrible customer service I would have been better off ordering a bike from Walmart stay a way from juiced bikes
Reply from Juiced Bikes2026-04-27
Hey Ausie thanks for your feedback! We are truly sorry for the experience you had, and it is a priority for us to assist all Juiced customers in any way we can. If this issue was not yet resolved, please reach out to us at [email protected], we are more than happy to help. Going forward, the new Juiced team hopes to give you the top level service that we strive for.
P
Paul Westcott · 1 review · Experienced 2023-07-12 ·
★★★★★
customer service is nonexistent for juiced bikes.
right after I received bicycle rip current S step through I had a problem when I tried to insert the battery, it didn't fit right. On their website they had frequently asked questions. One of them was before every bike is shipped the battery is checked for proper fit. the lock did not lock the battery in place. two years later the battery fell out. And now the battery on the bike keeps on short out. I'm going to try to get a hold of customer service again today.I do not have a cell phone to verify my review.
Reply from Juiced Bikes2026-04-27
Paul, thank you for taking the time to leave a review. We are sorry to hear the service you received was not to the standard you deserve or we expect. We would be more than happy to see what we can do to help you out. Feel free to email us at [email protected]. We look forward to serving you! Juiced's new ownership team is stoked to make things right and ensure the top-level service that we strive for.
R
Robert · 2 reviews · Experienced 2023-07-13 ·
★★★★★
Customer Service Was Great For Me...
Customer Service was awesome, got my bike yesterday, headlight bracket was broken, called CS, they sent the new parts while I was on the phone, I spoke with Michelle. I actually ordered two bikes, A RipCurrent S and Scrambler (Founders Edition), both bikes have been assembled and used, so far these bikes are amazing!
Reply from Juiced Bikes2026-04-27
Robert! So glad you had a good experience with the former Juiced Bikes team. If you ever need any help or have any questions the new team at Juiced is here to help. Reach out to us at [email protected] with questions, concerns or just to say hi.
Absolutely worst customer service. My bike was defective, bad parts stopped being put together. I am paying for a bike I can’t use. Customer service useless. Stay away from these thieves, they will take your money but do not back up their products.
Reply from Juiced Bikes2026-04-27
Hey Maxine, thank you for your feedback and taking the time to write a review. We are sorry to hear that the service you received was not up to the standard you deserve or that we expect. With our new ownership and support staff we would love to serve you better. Please email us at [email protected] and we would be happy to assist in coming to a favorable resolution!
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B c · 10 reviews · Experienced 2023-04-23 ·
★★★★★
pay same item twice ,
ordered motor/wheel for hyperscopion. 550.00.
package was left on public sidewalk without even a knock @ door. it was stolen. Juice offered a 30% discount on replacment. other large companys refund/replace (amazon/e bay). customer service is good @ juiced. But company is greedy. if item is ordered thru them I suggest you sit outside all day for delivery or YOU will be paying again. 04/2026 Re: New owner response. Good luck with name you purchased. While I happen to be searching a new bike. That name reminds me of a 550 lost from a small veterans check, bad memory, I'll pass but best of luck.
Reply from Juiced Bikes2026-04-27
Hello, we appreciate you sharing your experience. We're sorry to hear about the stolen package and the delivery issues. Juiced now has new ownership, and we are excited to bring top level service that we strive for. Your feedback is valuable as we look forward to bigger and better things. Please reach out to us at [email protected]. We are more than happy to help!
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Patrick · 6 reviews · Experienced 2023-03-27 ·
★★★★★
These bikes are quality and the support…
These bikes are quality and the support team has been great! I’m very happy with the e-bikes I’ve purchased.
Reply from Juiced Bikes2026-04-27
Hello Patrick, thank you for your review! We are glad you like the Juiced old e-bikes. Juiced now has new ownership and a support team ready to help in any way we can! We are excited about our new line of e-bikes coming out soon. Feel free to email us at [email protected] and joining our email list. We look forward to serving you!
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Lars P. Lidberg · 9 reviews · Experienced 2023-01-27 ·
★★★★★
I have two Juiced bikes - unfortunately.
I have two Juiced bikes. I am actually very happy with the bikes. I like the design and they seem very well built. My problem is with the batteries. When I first got the bikes, the batteries seemed amazing. For my type of riding, the batteries had a range of about 90 miles. The problem is that both batteries are near useless with just around 2,500 miles each. They just shut down at around 30 miles, which is way too short for my type of riding.
My wife also has two ebikes of a different brand, both with generic no-name Chinese batteries. We almost always ride together so comparing the two different types of batteries is easy. We see virtually no degradation of hers. Just a few days ago we were on a ride where mine died again and she had 70% of her battery bars left.
An ebike is only as good as the batteries that power them, and based upon my experience, Juiced batteries suck. In addition, both chargers supplied with my bikes have failed. I purchased a generic charger to replace them.
Reply from Juiced Bikes2026-04-27
Hey Lars, thanks for your feedback! We're sorry to hear about the battery and charger issues you've encountered, especially compared to your wife's e-bikes. Juiced has new ownership with new e-bikes on the way! We would be more than happy to see what we can do to help you out. Feel free to email us at [email protected]. We look forward to serving you!
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Erik Black · 2 reviews · Experienced 2022-01-22 ·
★★★★★
Bought a rip current
Bought a rip current. Found out later there was a design defect on the port where battery connects. Mine melted which could habe been a huge fore hazard. Customer service was slow but did send me a replacement part but I have to figure out how to install it.
Reply from Juiced Bikes2026-04-27
Erik, thank you for taking the time to leave a review. We are sorry to hear the service you received was not to the standard you deserve or we expect. Juiced's new ownership and team would be more than happy to see what we can do to help you out. Feel free to email us at [email protected]. We look forward to serving you!
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Donald D · 3 reviews · Experienced 2023-01-19 ·
★★★★★
The absolute worst bikes
The absolute worst bikes, worst company and worst customer service we have ever had It is no wonder their rating are so bad and so many negative reviews! Believe them all and avoid the jerks at Juiced at all costs!
Reply from Juiced Bikes2026-04-27
Hi Donald, thanks for your review! We sincerely apologize for the frustration and inconvenience you experienced. Under Juiced's new ownership and new models of e-bikes, we are going to be bring top level service that can accommodate all of our new and old Juiced customers. If you have any questions, feel free to email us at [email protected]. We look forward to serving you!
