Unfortunately
Unfortunately, the data is not accurate and I launched a product based on it which failed given the low search volume and sales, not recommended
About Jungle Scout
Data updated- Website
- junglescout.com
- Category
- Shopping & Fashion
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 11 reviews
- Replies to negative
- 32% (6/19)
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Is Jungle Scout legit?
Jungle Scout (junglescout.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 32% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
This company is predatory
This company is predatory. When trying to cancel my subscription and receive a refund, they ignore my requests. I filed a dispute with my credit card company and they ended my trial and tried to delete my account. When bringing this up they closed my dispute after saying there’s nothing we can do. Terrible company. Will never do business with them again.
Reply from Jungle Scout2026-07-01
Hello Kyle! Hope you are doing well. I checked your JS account, and I can see that we have already processed your refund. When you requested a refund, you had already filed the dispute with your bank, and since they had already held the funds while they were investigating, we could not process the refund on our end. You may not have received our email, but we replied and explained it. The bank has finalized its decision in our favor and released the funds back to us. But even if that's the case, we still processed the refund for you. Hope this helps clarify. Please don't hesitate to reach out to us at [email protected] if you have any questions. We are always happy to assist you!
I've been with JS for 4-5 years now and…
I've been with JS for 4-5 years now and whilst at the beginning their support was quick and helpful and the features excellent, now getting a response from support just doesn't happen! And it seems that the features have not been upgraded over time. When using their features often they don't work, options are not activated and data is not transferred from Seller Central. Sadly I think this platform is on the decline and I would suggest you look carefully before subscribing ....
Questionable Business Practices
After being with Jungle Scout for over 5 years, we received an email last week stating our service would be terminated unless we upgraded plans. The email essentially said we outgrew them, and we are not welcome on their entry-level plan anymore, and instead need to upgrade to Enterprise software which is insanely expensive as compared to the entry plan. This is especially frustrating as we are only using 1 simple feature from the entry plan the way it is. We explained this to JungleScout, and told me they are phasing out Catalyst, which is the software we are using. However, they told me if I upgrade to their enterprise solution, they would include access to Catalyst for free. I thought that was being phased out? Overall, I would not recommend doing business with this company, clearly 5 years of continued service makes no impact on your ability to use what you want from their software, it's all about the money and wanting to upsell you "better" plans. Very dissapointed.
Excellent Customer Service and Support!
I used Jungle Scout for a few months while I was selling on Amazon. It was great and found it good value for money. Due to personal circumstance I stopped selling on Amazon. I forgot to cancel my auto renewal on my subscription to Jungle Scout and after the first year, the second annual fee was taken from my account. I immediately got in touch with the Customer Support about this as I really needed the money. Although it is normally not in their policy to refund on renewals, they made an exception and give me a full refund for my second year. I really can't thank them enough, it really helped me at a difficult time. Their customer support is excellent, big shout out to Quincy for the professionalism and responsiveness he provided - Quincy is a credit to your company. When my circumstances improve and I resume my Amazon Business I will definitely be signing up to Jungle Scout again! Highly recommend to anyone selling products on online marketplaces!
They have hiden policies becarefull
They have hiden policies becarefull, I was Autochaged after my first subscription and they just upgraded my plan befor charging without my concern.
This company is in the united states
Good plateform helpful team .10/10…
Good plateform helpful team .10/10 trusted
Not access complete data
Not access complete data. always happen error. Support time just sending mail but not solving issue. they could not finding real issue. and when we compare jungle's data and amzon sale data, it is also mismatch. So i am not happy after two months usage of jungle scout.
Very disappointing.The product research…
Very disappointing.The product research tool is unclear about supported categories and has no book analysis at all despite the subscription.
Ideal Starting Point for eCommerce
A good platform for someone who is starting out their journey of eCommerce. Great place to do product research with enough data to back your product strategy. It's an ideal starting point for a business owner. Might seem a little complex to start with, but becomes intuitive as we use the platform more and more.
Reply from Jungle Scout2025-09-25
Hi there, Mark! My name is Regina , and I just wanted to take a quick moment to send you a BIG THANK YOU for letting us know that you are digging our tools!!!! That 4 rating is very much appreciated. We are a very passionate, data-driven bunch here at Jungle Scout, especially regarding our software. We are always striving to be the best in this space, and the best for our customers...so to hear that you’re happy with what we offer - well, you just made our day! And please know that we are constantly looking for feedback to help us improve. Anytime you have a suggestion or a concern, you know where to reach us. We would love to keep your experience positive every single day! Do you our Extension? We’d love to hear your thoughts! It only takes a minute or two and we’d love your feedback! Extension: https://chrome.google.com/webstore/detail/jungle-scout-pro/bckjlihkmgolmgkchbpiponapgjenaoa/reviews Thank YOU so much for that; keep on being awesome. I hope you enjoy the rest of your day!
Not bad extension!
Reply from Jungle Scout2025-07-06
Hi there, Linora! My name is Regina , and I just wanted to take a quick moment to send you a BIG THANK YOU for letting us know that you are digging our tools!!!! That 4 rating is very much appreciated. We are a very passionate, data-driven bunch here at Jungle Scout, especially regarding our software. We are always striving to be the best in this space, and the best for our customers...so to hear that you’re happy with what we offer - well, you just made our day! And please know that we are constantly looking for feedback to help us improve. Anytime you have a suggestion or a concern, you know where to reach us. We would love to keep your experience positive every single day! Thank YOU so much for that; keep on being awesome. I hope you enjoy the rest of your day!
Update: Jungle Scout subscription payment process resolved.
I cancelled my Jungle Scout account today on May 14, one day before the official renewal date - as verified by an official Jungle Scout email reminder that my account would be auto renewed on May 15. I noticed that even though I cancelled my account on time, there was already a renewal charge posted for May 14 as paid - one day before the emailed renewal date. Is this fraud? JS did not respond to my inquiry to their Customer Support Help Center. 5/15/25, Update: I appreciate the prompt follow-up addressing my unsuccessful attempt to contact the JS Customer Help Center and their refund of my subscripton fee which for me seemed confusing as noted above. Also, I want to separate out the high quality of the Jungle Scout tool as a helpful and comprehensive instrument for Amazon online sales management as opposed to my issue which was isolated to the subscription payment process.
Reply from Jungle Scout2025-05-15
Thank you so much for your feedback, and glad to hear that you found our tools useful! ☺️ Should you need help with anything else in the future, do not hesitate to reach out!
Data not accurate
Data not accurate, not worth for money.
Reply from Jungle Scout2025-02-21
Hello Vic, 👋 I wanted to reach out to say thank you for taking the time to leave us a review we take our customers' feedback very seriously! Upon looking at your feedback regarding our software, I noticed that we could have done a better job at ensuring you had a great experience with the Jungle Scout tools. If there is anything that we can do to help, please feel free to send us an email to [email protected] (mailto:[email protected]) at any time, as we’d be more than happy to help. Thanks again. We hope to speak with you soon!
Unfair Billing and No Refund Policy
Jungle Scout charged me for the entire year upfront. When I reached out two weeks later to cancel and request a refund for the remaining 11 months—especially since we hadn’t used the tool for the past six months—they refused. Their policy only allows refunds within seven days of the charge, which feels extremely rigid and unfair. Disappointing experience!
Reply from Jungle Scout2025-02-06
Hello there, Ania! 👋 Hope this email finds you well! I reviewed your ticket and it shows that we were able to assist you to resolve your concern. I am hoping we change your mind about Jungle Scout? If so, hope you can edit your Trustpilot review and the instructions are here: https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review Thanks again, Ania! We always strive to be better and offer the best support possible. Feel free to reach out if you have any other questions. We are just an email/chat away. Stay safe and have a wonderful day! 😊
No transparency regarding what…
No transparency regarding what categories are supported and unsupported for the product research function. We purchased a monthly plan just to find out that they had zero analytics on books, the category of our product.
Reply from Jungle Scout2025-02-13
Hello Donald, 👋 I am so sorry to read this. This is not the kind of service we strive for here at Jungle Scout! After taking a look, I don’t have all your details to look for your account or your email to support, so when you get a chance, could you please send an email to [email protected] with the subject "TRUSTPILOT"? I will have someone on the team assist you, stat! Again, I personally apologize for this less than desirable experience, I hope we can make it up to you. Speak soon. Looking forward to your reply.
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