Just Candy (justcandy.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-12.
I ordered Father's Day chocolates, and I've been giving them away, and they are all ROTTEN they are LAST YEAR'S candy and SPOILED ROTTEN. Do not support this company they knew they were sending me rotten chocolate and did not care. I was already upset because many of my Father's Day chocolates did not have a sticker or had a sticker that said "Thank you!" so I pretty much wasted every penny on this order.
Ordered mint roll, M&M's and skittles for graduation with my grads picture on them. My first order got lost and they resent a new order expedited shipping to make sure i received my product on time. Great customer service and great products!
This was an absolute nightmare. We ordered the candy ahead of time for our Jack and Jill party, about 3 weeks before. Ordering was simple and easy, and we thought we were done. Sadly, the only simple thing about this was the ordering. The first time we received the order, it wasn't even our order and they forgot the chocolate. The wrappers were for another customer a few days before ours (sorry to them, as they may not have even gotten their items in time due to this mix up). Then, good luck trying to contact their support, as it's an exhausting endeavor. No one picks up the phone when you call (even though they give you a call back option). Luckily, I was able to eventually get an email back to request a new order a few days later. Once the order was re-submitted (correctly again with the chocolate wrapped in our customized bar), I thought we were all set. Wrong again. They sent the correct wrappers, however, they yet again did not wrap the chocolate and did not fully complete our order. I had to again reach out to them and I cancelled our order, as we no longer had any time before our party. What should have been a nice, simple order turned out to be the worst online buying experience I have had. I would NOT recommend this company if you want things to be right and timely. I had to go to another candy company that got it to us faster, correct, AND cheaper. Stay away!
Great customer service! Love the personalized hershey kisses. They arrived very quickly and look adorable. They will look great on the rehearsal dinner tables! The wrong color kisses were sent originally, but Just Candy resent the correct color. They were very easy to work with! Highly recommend
I had ordered candy bar wrappers but they spelled the name wrong on the wrappers. They reprinted them for me and shipped them to me free. I couldn’t ask for better customer service. The wrappers were of very good quality and beautiful.
After the replacement was sent for the damages gumballs the packages they replaced which was three bags of Gumballs the gray candy cotted shell where all over the bag these where in worst condition then the bag of M&M that where also to be replaced because on the first order the bag was frayed opened as if a cat scratched it trying to get in it. The packing slip said it was part of the replacement items that was shipped and they were not in the box. If you are going to order the candy buffet package Just be mindful that the color Gumballs from Just Candy are not as pictured or described. Unfortunately I didn’t read the reviews if I would have read the reviews before ordering I would have not ordered this Candy Buffett by color.
Do not order from Just Candy. Ordered a garage size banner for my daughter's graduation on April 19. Received a banner a quarter of the size on May 13, and was told that I would not get the difference refunded. They are still advertising giant garage size banners on the website, and do not have that size in stock. False advertising! I was shorted on my personalized candy order, and was told that all candy orders are an approximate, not exact amount. I am in a time crunch to have another banner made a week before graduation!
The ordering process was unclear, which led to some confusion on my part. I mistakenly ordered custom wrappers instead of custom-wrapped chocolate bars. Additionally, the initial delivery I received was not my order but simply a receipt in a bag, requiring me to call customer service to have the correct items shipped. Upon receiving the wrappers and realizing my mistake, I contacted your team to see if I could return the wrappers and instead purchase the chocolate bars, using the wrappers I had already paid for. Unfortunately, I was informed that this was not an option. I was only offered two alternatives: purchase the chocolate bars at full price and wrap them myself, or receive a 10% discount on pre-wrapped bars—neither of which resolves the issue of having unusable custom wrappers or that I would have had to pay a higher price since I was being charged full price for the chocolate after already paying full price for the wrappers. I am not requesting a refund, but I believe a more reasonable solution would have been to allow me to purchase the chocolate bars and either have them wrapped using the wrappers I already bought or be charged the difference between what I originally paid and the price of the custom-wrapped chocolate bars. This would have been a fair and customer-focused resolution. I understand I made the mistake but your customer service could have been better. At this point even if I purchased the chocolate bars today I don't think I would be able to receive them in time for my event next week.
The package initially arrived with the item completely missing . I was refused to send out a faster delivery. Item shows up and it’s not what was represented. False representation.the gray papers came in with dog ears on all four corners and that’s not from delivery. It’s from storage on your end. I’m requesting a refund. I will continue to complain on line and on x until I get a refund for unacceptable merchandise
I really wish I could give them zero stars. RUDEST customer service I have ever encountered. PLEASE check the reviews before you order. They are a fraud and don't send what you expect and then refuse to help you when they screw it up.
I paid over $500 for candy for my party. The candy arrived with a lot of the chocolate missing. It was very hard to get through to customer service. When I finally spoke to someone they said send an email with pictures of what I received. I sent the email no return call. I called back again on Tuesday as my party is this Saturday. They tell me I received my order from what they can see. They said they swapped candy out for what they didn’t have in stock. Funny thing is I received nothing extra. I asked them to tell me what I received in placed of all the missing chocolate the rep couldn’t tell me. I asked for a manager to call me they never did. They took my money and did not complete my order. They say they also swapped candy out cheap hard candy for expensive chocolate. I will never order from them again.
Nice product. Only reason it doesn't get 5 stars is because the entire order was not sent so I had to contact the company to get the rest of it. They responded immediately and fulfilled the order.
Only 1/3 of the mints arrived with my company logo on them. When I reached out I was offered a reshipment or refund, I opted for reshipment. Reshipment arrived and it was only the stickers leaving me and my employees to put them on the mints. I inquired and was told that was what the reshipment was, then requested a refund. I was denied a refund. I could have printed the stickers and purchased the mints at a local retailer for way cheaper than what I paid using Just Candy. Very poor experience
Placed an order for mints with my company logo. Received product timely however approximately 2/3 of the mints had a BLANK sticker on them, no logo. Emailed customer service and they asked if I preferred a reshipment or refund. Received the reshipment timely however, it was 2 sheets of my logo on stickers-just stickers. I reached out again to inquire if I was going to receive the mints with logo stickers adhered, this request was denied as well as my request for a refund. I'm out my money and left to put the stickers on the mints myself. I will never use this company again, very poor customer service.
Placed an order on a Friday, never received confirmation, from Just Candy or Shopify. Called customer service multiple times on Monday, long wait time/no answer, requested callback - never happened. Also, sent a help request via email, which was finally answered on Tuesday morning and simply stated, if you didn't receive confirmation then you didn't place an order. Oddly, though, there is a JustyCandy.com charge on my credit card!!! I was told they could not find an order for me using my name, address, phone, or email - therefore I called the card company and disputed the charge. Worst experience I've ever had with a company and ZERO customer service.
I ordered st. Patrick’s day green kisses. When they came the stickers on 16 were all messed up and then sent only 86 instead of 100 pieces. Then when I was sent a replacement they sent silver kisses instead of green.
I put an order in told them what I want the back to say the customer service rep told me to email so I did that got a confirmation saying everything is done got my order nothing was done contact customer was told I was going to get a call back never got one also they are avoiding my calls this was for my 1st grand baby this is bad business
The first shipment of gumballs arrived chipped beyond using for the red effect of the candy bar. The replacements arrived well after the party and were far worse than the first. The shipment of gumballs were in a box with little packing to keep from being damaged in transit. Very disappointing considering the price you pay for them
It was easy to order and received the candies timely. There was a mistake made on my order but it was corrected very quickly. Thank you!
I ordered Hershey kisses with it’s a girl on it. 2/3 of the candies were either stuck together double labels or labels off to the side. It looked like she let her children put it on. I would never use this company again. I would love to show a picture of this
200 reviews matching