First order came in wrong but customer…
First order came in wrong but customer service was great and they replaced my order for free.
About Just Candy
Data updated- Website
- justcandy.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Fairfield
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 0% (0/76)
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Is Just Candy legit?
Just Candy (justcandy.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
I inadvertently put the wrong mailing…
I inadvertently put the wrong mailing address on my order. the address was changed and a second ornament was sent to replace the first.
I’m so happy with my pink sugar gummy…
I’m so happy with my pink sugar gummy bears for a baby shower I’m hosting. The first order came printed incorrectly. Leslie in customer service remade the order. She was excellent and made sure it was received so we had them in time for the shower. Perfect hostess favor for our guest at each place setting. It was a perfect decoration for our table. Thank you again to Leslie!
Wrong ornament...twice
I received the wrong ornament (same one) twice. Original shipping, Dec 19.) After much emailing back and forth...NO person to talk with...I just finally received the correct one on 1/16/25. Since it was personalized for my Granddaughter's first married Christmas receiving it after the fact was disappointing. I will say all other ornaments were correct and timely
Ordered an ornament for a friend who…
Ordered an ornament for a friend who has two rescue dogs and you messed up the spelling, even after we had to validate a form you provided that we had spelled the names correctly before ordering. Thus one of your employees obviously didn't review the correct spelling from the form we had to validate - We were told the ornament would be corrected and shipped in time for Christmas. Didn't arrive until 2 Jan 2025!
I never received my peanut clusters…
I never received my peanut clusters have called them and they sent me a 50 cent plastic cup instead what a joke
Over all poor service!
There was no place for a message. You delivered the wrong item. When corrected it arrived after Christmas. Poor job!
Terrible customer service
Two orders went well. A problem with the third. Items were damaged. Contacted by telephone no help at all. Advised to email. Three emails all unanswered
Great company.
My order was missing an ornament and they replaced it so quick. Great to work with! Will be ordering again.
Horrible customer service
I have been ordering with them for years but I was very disappointed with the level of customer service I received for my recent order. I placed a custom order for an event, but never received my items. After emailing them and calling them numerous times, I finally connected with someone to assist me. The person told me that the item was back-ordered and never shipped, even though it was supposed to arrive EOD that day. I asked them why they never notified me via email or phone about the back order. Had I known, I could have modified my order. When I said I needed the items in two days, the person laughed and said they would never be able to make it on time and offered. They refunded me on the order, but I was left scrambling at the last minute looking for gifts for our event.
Still waiting for my order
Still waiting for my order. Hope the order gets here by Christmas.
Good experience
My first order had smudges on 2 ornaments. They were replaced without any trouble. The lettering on these was darker which I liked. The only thing I would have changed is some of the lettering was not centered.
The problem was solved and I received a…
The problem was solved and I received a new ornament.
Shipping letdown
I ordered 25 chocolate bombs for Christmas gifts for my office. Instructed the box be labeled FRAGILE as I know items get tossed around in shipping. 4 of the bombs arrived broken. There was no padding on the bottom of the box which I can see how they came damaged. Even though customer service rectified and replaced the items, I am taking a star off for their shipping process. I feel they can do better, especially when they are shipping delicate items such as these.
They do not pick up the phone and play games
They do not pick up the phone and when they finally do after waiting hours for someone to either email back or answer, they are ineffectual. I tried to order online after getting a quote and asking them to follow up so I can pay for the order, and when I went to order online, I had to do it in parts since they didn't have all the stock like they did originally. Then the next day, they cancelled all my orders and didn't refund me the shipping on those cancelled orders! Now, I am trying again to pick a different candy they do have in stock that they confirmed they had and now it's been days since I have heard anything to place the actual order early enough for first week in Dec. Now, I have been waiting more than an hour for someone to answer the phone after emailing Leslie Young the person I was told was in charge, and I haven't gotten any reply! What kind of way to run a business is this??????????
My original order was not filled
My original order was not filled correctly When I called to discuss with customer service, I was challenged by the customer service representative multiple times She appeared not to believe. The conversation was not pleasant from my perspective as a customer I feel after all we were discussing candy, not diamonds or gold, and we were discussing the difference of two bags of candy I did receive the replacement for two bags that were originally ordered and not received however, they came late for my event
Outrageous shipping prices
Want to charge $9,999,999 to ship a bag of candy to Alaska. Note: It's only $42.99 to ship to Beaver Creek, YT -- less than 20 miles from the Alaska border.
The delivery people left my chocolate…
The delivery people left my chocolate order in a hot car. They melted Just Candy. replaced my order without charge even though they were not at fault Great customer service. I did not ask for it
I always use your product for my…parties
I always use your product for my parties. As I do sweet tables for different occasions for families .They love the variety of quality candy and chocolate...Thank You
Great selection
Great selection - able to get a variety in my kids school colors! A missing item was quickly replaced. Candy is all fresh and very good.