Need better notice about design completion
Never received an email To approve the design but when I enquired about my order I found out what to do and it was easy
About Just Lyne
Data updated- Website
- justlyne.com
- Category
- Home & Garden
- Location
- United States · Sheridan
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 0% (0/31)
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Is Just Lyne legit?
Just Lyne (justlyne.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 16% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
Stay Away
Horrible experience. I still don't have my item. Ordered item as Christmas present. ZERO customer service. No response to multiple emails for over 4 weeks.
A good company to work with
I like that I can approve the design. Everything is done in a timely manner and the shipping is on time.
Very bad experience
Very bad experience. Like others here, my emails repeatedly went unanswered and I never got the product. Weeks later I finally got a response -- but it was after the holidays when I planned to give my purchases as gifts. When I asked for a refund they insisted on keeping a portion of it--despite the fact that they were entirely non responsive and I did not get what I ordered--months earlier. I would not buy anything from this company. Really wish I had seen these other reviews.
Customer Service is non-existent
Customer Service is non-existent. It is impossible to reach anyone at this company. I have been trying to reach someone to correct an order for nearly a month. They do not have a phone number, just and AI chat bot directing you to an email address that no one seems to monitor. I received my order and they sent an incorrect size than what I ordered. Very disappointed in this company, which is unfortunate because the embroidery is actually cute and seems of good quality.
The WORST customer service EVER!
I placed an order on November 20, 2025 for 2 customized sweatshirts as Christmas gifts. I received a confirmation email from Just Lyne that the payment was placed and the Klarna charges approved. Since then I have not received any correspondence regarding my order. I have messaged the Just Lyne customer service six times (even reaching out thru Instagram), to no avail, only receiving auto-responses. My final payment has been processed, but no order has been received. This has been going on now for 7 and 1/2 weeks. I am BEYOND frustrated!!!
Experience was very good
Experience was very good. I received a product that was a mug with the picture across from the handle. I simply emailed, sent pictures and received a corrected mug 3 weeks later. This was very satisfactory.
Awaiting the product now!
Awaiting the product but the process was easy and fast. Only had to request 1 change. The artist nailed the picture of my pet, personality captured as well! Can't wait to give this gift to my partner!
Totally frustrated with this company
Totally frustrated with this company. Ordered a hoodie early December. Squeaked in right before Christmas. However, the picture was someone elses dog, not ours. I reached out via email, which is the only way to communicate, 11 days ago. Still no response. Protect your sanity and shop elsewhere.
This has got to be a fake company
This has got to be a fake company. There is no way of reaching anyone by phone, the emails are not answered. I now have to report fraud to my credit card company for an order I never received. Your best bet is to order from someone on Etsy. I DO NOT recommend this company.
Ive been writing to this company for…
Ive been writing to this company for almost a week- all ready to place an order for x4 items . But radio silence no reply at all. I keep getting their promo emails but no response to my sizing question .
Item arrived damaged, no response from customer service
Item arrived damaged and their team has not replied to my emails. Customer inquiries need to be addressed on a timely manner, I'm considering contacting my credit card to dispute my purchase.
Never Received the Item
I ordered an item for Christmas. The delivery was late by several days. The hoodie was delivered to the wrong address. I have sent several emails regarding the situation, and have not received a single response. I will never order an item from them again.
Got the money and never delivered
I placed my order and paid on Dec 18th and still have not received anything and they don't respond to any of my emails. I might have to cancel the order altogether. This company is horrible.
Incredibly disappointing experience
Incredibly disappointing experience. I paid for the extra shipping charge to ensure it was delivered before the holiday, and still it did not make it by the time promised. Worse than that, I have repeatedly emailed them only to get no response whatsoever most time, and once I received an automated email. No offer to try and make it right or at the very least apologize and refund the extra "expedited" shipping charge. I have also notified them that the "one size fits all" hat is too big for the head of the adult I purchased it for. Again, no response. Very, very disappointing.
Awesome and immediate customer care!
Awesome and immediate customer care!! Thank you 🙏
Your team was prompt and courteous!
Your team was prompt, courteous and explained well. I didn’t feel pressured to approve the design. The change I requested in the design was handled beautifully. Thank you!
Absolutely abysmal service
Absolutely abysmal service. I paid for the product and advanced priority and it took them weeks to update me. I constantly emailed, called and asked the chatbot about my status to no response. Finally i emailed saying i was gonna sue for false advertisement and miraculously the product shipped later that day
Order came on time
Order came on time. Drawing was perfect. Wifey loves it!!! I was a little lost in how to use the tracking system but this non-tekkie old guy was able to figure it out.
Great communication and…
Great communication and shipping/timing. Finished product is spot on.