K9 Ballistics (k9ballistics.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
These are people’s people. They are fair and honest. Their products are second to none! If you have a dog like I do, you’ll appreciate their quick and thoughtful response to any problems/questions you may have. K U D O S K9 Ballistics!!!!!!!
Exceptional customer service. They responded quickly to a concern and resolved it immediately. Highly recommend them and will order from them again.
The customer service and their product is great. I bought a crate pad for my grandpuppy’s crate. She is a 15 month old 1/2 pit and 1/2 poodle mix that chews up everything when she can. The pad was well made and lasted longer than most, however she did find a spot that she could chew open. K9 Ballistics has a 120 day warranty (which I was not aware when I purchased it) and have had no problem with getting a replacement. I plan to wait until she is older before using it hoping she’ll grow out of the chewing phase. Thank you K9 Ballistics.
I had a great experience with K9 Ballistics Inc. Their warranty and customer service are outstanding. They truly stand behind their products and were extremely easy to work with when I needed assistance. It’s refreshing to see a company that actually backs what they sell. On top of that, the products themselves are excellent—well made, durable, and clearly designed with dogs in mind. Most importantly, my dogs absolutely love them. I highly recommend K9 Ballistics to anyone looking for high-quality, reliable dog products backed by a company that cares about its customers.
I just wanted to express how much my cats adore their Kitty wheel! It’s been a huge hit in our home, and they can’t get enough of it. We’re really looking forward to receiving the new cat scratch post next! I also want to give a huge shout-out to your customer service team they fixed our order so quickly and took amazing care of us. We really appreciate it!
K9 Ballistics truly cares about their customers. They stand behind their product knowing how much attention and quality is put into their products.
Excellent product, excellent customer service. This bed is for our 11 month old Rottweiler who has destroyed every bed we have given him until we got the K9 ballistic bed. This bed has held up to his rough housing! I did have to contact customer service and they were wonderful to work with. Very responsive and helpful.
These beds are extremely high quality, but unfortunately no bed is safe from my puppy’s chewing at this stage. However, the team made it SO easy to replace her bed in warranty. I would never hesitate to continue using this brand, especially for the customer service!
These beds truly are indestructible, such a lifesaver! We have a large puppy adopted from the shelter, and she has destroyed several regular beds. I spoke with Tamika at K9 Ballistics, and she was so helpful. She guided me to the right products for our situation, and they are perfect. Our puppy can now be comfortable, without worry. Tamika is incredibly knowledgeable and courteous, she deserves an award. Thanks Tamika!!
I cannot speak highly enough of the amazing customer service that I received after my Goldendoodle not only chewed through the cover but also the mattress of her K9 bed. She is one year old and still chewing, so go figure! K9 Ballistics not only stand behind their products, but also their warranty. My replacements have already shipped and communication has been expedient! Thank you for all the help and customer support! You guys are awesome! Thank you.
Very easy to work with, they held up their warranty
Great customer service. I ordered a personalized dog bed (Chew Proof Armored™ Padded Dog Crate Bed) and it came damaged. Took pictures of the damage, called customer service, emailed my info with the pictures showing the damage, and already have another bed coming in a couple days. Nevaeh (in customer service) was great to work with and it was all so fast and easy. Didn’t even loose a star due to the unfortunate damage. Thanks K9Ballistics team!
Their complete product line that is available and in-stock is on their website. The website is well laid out with much better photographs of the products and the dimensional data for those products than elsewhere. The beds that we received are made of top quality materials and very well constructed. My wife is a hard core quilter, and she is positively impressed with these products (construction, thread type and tension, very strong fabrics, quality zippers, fill material). The dogs love these beds. IF you are tired and fed up with buying cheap low quality beds for your dogs, THEN these beds from K9 Ballistics are what you are looking for in regard to quality, safe responsible materials, and washability.
First off, working with Kameka from customer care was a positive experience. She was so helpful, nice, caring, professional, and just an overall joy to work with. She did help me through the process of returning a product and exchanging it for a different product. Unfortunately the K9 ballistic armored padded crate pad did not fit my kennel even though the measurements stated it should have. The crate I have is a steel escape proof kennel and the measurements are actually 1/2 inch to 1 inch smaller on the inside so the padded crate pad wouldn't even go in the kennel. It was such a letdown because I am at my wit's end with my pup destroying her padding. So hopefully the orthopedic crate bed will work. Fingers crossed. Be sure to measure the inside of your kennel to make sure your item will fit.
Extraordinarily high quality products, fairly priced, with insanely good customer service. Save up for these beds / accessories. "Buy once, cry once" in every way.
Needed a bed for an adopted 1 year old Labrador Retriever. I purchased 2 foam filled beds from a local retail store and he tore them both up the first couple of days of use. I knew I needed something more durable and was willing to test the K9 Ballistics Chew Proof Armored™ Ripstop Elevated Dog Bed which has a 100 day "chew proof" warranty. I was willing to call their bluff but as it turns out after 2 weeks of use, the bed is intact and he doesn't even try to tear it up and for that reason, I am very impressed so far. As for K9 Ballistics customer service, I have to say they are very responsive and cooperative with issues you may have considering upon receipt of the bed, there was a flaw in one of the mounting brackets which prevented a leg from screwing on properly. They promptly rectified the problem without hesitation. So I must say I do commend them for excellent customer service. Thank You!
My dog has always done well with her crate bed, until she got a bout of post-natural disaster anxiety and ripped it up (she is a very talented shredder). Fortunately, the warranty is great and straightforward! We were able to get a replacement very quickly with prompt customer service.
My almost 3 year old boxer destroyed his new bed. I reached out to the company fully expecting a difficult process to have the warranty honored. IT WAS SO EASY! Fatima returned my email immediately, explained what I needed to send for pictures, and then not only sent the replacement code, but a suggestion as to which one of their beds might work best for our pup. HIGHLY RECOMMEND!
Ordered two XXL elevated dog beds (and a pillow) both bed personalized as well. First off let me tell you I was shocked at how quickly these personalized beds shipped. I believe it was the next day they had shipped. So impressed. Shipping too longer than I wanted but that was due to weather….i was also just super excited for the upgraded beds for the pups. Anyway, get them and one is perfect. Legs go on easily and pillow fits, names great no problem. Second one we are having problems with the leg connector at the corner. Tried a different leg and nothing worked. The circle was mis shaped. I reached out to the company, gave them pictures and explained the situation. Have to admit I was disappointed cause I felt like these were an investment and one I couldn’t use. But expressed my concern and the problem and the company absolutely made it right. Customer service was very understanding and made sure that I was ok with the solution. Will def be recommending this company. So far my Danes like the bed.
Purchased the rip stop bolster pillow dog bed with embroidery of my dogs name. My doggie loves this bed! The bed is awesome so far and has held up to my dogs mayhem. The embroidery of her name though not so much. She scratched the stings out and messed her name up. No fault of there’s. Without even requesting a refund I noticed they automatically gave me one for the embroidery after I did my review. So that was awesome of them! They have great products and even better customer service!! Definitely recommend this company and their products!
63 reviews matching