Sent me an empty lipstick
I was so excited to try their makeup. However, they sent me a lipstick with nothing inside. I reached out to customer service three times, and never received a response back. Super upsetting - feel like I’ve been scammed
About Kaleidos Makeup
Data updated- Website
- kaleidosmakeup.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 12 reviews
- Replies to negative
- 58% (7/12)
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About this business
Makeup on the bright side. 🚀Asian-owned📍 Shanghai 100% vegan & cruelty-free 🐰Global shipping 🌏
Written by the business, not verified by us.Is Kaleidos Makeup legit?
Kaleidos Makeup (kaleidosmakeup.com) has a 3.3 out of 5 rating on OK.one, based on 26 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 58% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Very high quality products and fast shipping
I had a great experience ordering from the Kaleidos website. The site was really easy to navigate, and they have great product photos, which made it easy to decide what shade I wanted. Shipping was very fast, and my order arrived right on time. I ordered the Space Age Highlighter in the shade Solar Sailor, and it’s a beautiful glittery gold. The product sparkles from every angle and looks dazzling even from a distance. I already own some of their other products, like the Lip Melts, the Escape Pod palette, and their multi-chrome highlighters and eyeliners. The formulas always perform really well! Overall, it was a smooth ordering process, shipping was fast, my product arrived in perfect condition, and the quality is excellent. I’ll definitely be purchasing from Kaleidos again!
I really like the pencil eyeliners…
I really like the pencil eyeliners stays quite a while, love the lip clay as well dont smudge the glassload lip melt just hope the color where more vibrant on my lips like the model on socials so far im truly happy can't wait to try their shadows
love this brand!
I really love this brand, I bought their blush and eyeliner a few years ago and loved them. Super high performance and really cool high quality packaging. Since I had a great experience, I bought a bunch of products for my family and friends this Christmas and everyone absolutely loved them! I got a few of the lip melts, lip liners, eyeshadow quads, contour palettes, blushes, eyeliners, and lip glaze for 3 different girls who all had raving reviews about them! Right now I personally use the clean slate lip melt, ecstasy blush, venus trap palette, and lunaria eyeliner in my everyday makeup. Shipping was also super fast and everything was wrapped up nicely. Absolutely love this brand!
Reply from Kaleidos Makeup2026-04-15
Dear Chloe, Thank you so much for the lovely review! It’s an honor to be part of your everyday makeup routine. We’re also thrilled to hear that your friends and family loved their gift! We truly appreciate your trust and for sharing your journey with the community. Our team will keep working hard to create more products you'll love! Best regards, The Kaleidos Team
Really Pretty!
Really Pretty! So I got a highlighter from Kaleidos. I think it was just my app that messed up because when it got delivered, it told me it got delivered in Michigan. I live in New Jersey. So I got irritated at first but then I checked outside and it was there. But other than delivery, the packaging is so gorgeous, the product is super shiny and stunning, and I’m overall happy with it.
Reply from Kaleidos Makeup2026-04-15
Dear Kayden, Thank you for sharing your experience with us. We sincerely apologize for the confusion caused by the incorrect tracking information on the app We are working to improve our systems to prevent this from happening in the future. We are also very happy to hear that you love the highlighter and its packaging! We will keep working hard to provide you with a better experience in the future! Best regards, The Kaleidos Team
Smooth sailing ordering from the UK!
I'm not sure how come so many people had so many issues, but ordering from the UK has been completely smooth. My first order was shipped out within 3 days, and then was delivered in the UK within 10 days after that. Everything I ordered was present and accounted for, plus a free gift! I am delighted! I have already placed 2 more orders, which were both dispatched within 2 days. Also when I contacted their customer service about an order, they replied within 2 days in a friendly and helpful manner. So all in all, they have definitely gained my trust!
Reply from Kaleidos Makeup2026-04-15
Dear Y M H, Thank you for the wonderful feedback! We’re delighted to know that you had a great experience and that you’re happy with our products and service. Thank you for trusting us and for your continued support! Best regards, The Kaleidos Team
I ordered the Stranger lip melt and…
I ordered the Stranger lip melt and capsule. Shipping: The estimated arrival date kept getting postponed, but eventually it did show up. Loved the packaging, sustainable and minimal, and I love that these are refillable! Product: I adore the colour of it! I’ve been wanting a good grey lippie for a while, and this one is so cool and gothic. It feels a little tingly on my lips but I don’t mind, and the formula’s nice and creamy.
Reply from Kaleidos Makeup2026-04-15
Dear Maz, We’re so glad to hear that you’re loving the products and our refillable packaging! We sincerely apologize for the shipping delays and the repeated rescheduling. We’re actively working with our shipping partners to improve update accuracy and ensure faster, more reliable deliveries. Thank you so much for your support and for sharing your experience with us. Best regards, The Kaleidos Team
Shipping is a Nightmare and the Product is Mid
The first time I ordered, I had to fight to get my package delivered because I live in an apartment building with electronic locks, and they use 3rd party shipping companies. Then, they had gotten some of my order wrong. The second time, it was a fight uphill to get it delivered, and the delivery person left my package in a literal parking space, half torn, in the snow. Shipping from China goes through GoFo or some other untrustworthy company (depends on the month, it seems). The products themselves vary in quality, the eyeliner is mid at best. They boast vibrant color and deliver drugstore quality at most. The liner also doesn't go on cleanly or tidily, and looks bad unless you have baby smooth skin. The lip clay is drying and somehow still smudges everywhere. The only thing that seems okay is the highlighter, which is better utilized as an eyeshadow topper.
Just got my grey lipstick in shade…
Just got my grey lipstick in shade Stranger with my neon yellow capsule, I love it! I’ve also ordered the Escape Pod eyeshadow palette previously and the colors are SO bright. Shipping does take a bit longer, like a week, but it’s coming from PRC so to be expected. My absolute fave cosmetic brand for sure
Reply from Kaleidos Makeup2026-04-15
Dear Vami, We are very happy to hear that you love the Stranger lipstick and your new eyeshadow palette:) We also truly appreciate your understanding regarding the shipping time. We’ll keep working hard to provide you with both great products and service. Thank you for making us your favorite brand! Best regards, The Kaleidos Team
My package was returned to the shipper…
My package was returned to the shipper without any explanation. The carrier notified me that the shipper had received the returned package, but Kaleidos did not reply to my emails, or my comments on their social media page, or my direct message to their socials. So far I feel like I have been scammed and I have absolutely not been able to contact their customer service team. Do not buy from them.
Reply from Kaleidos Makeup2026-04-15
Dear El, We’re so sorry for the delayed response! To help us fix this promptly, please share your order number here or email us at [email protected]. Once we have your details, we’ll prioritize your case, look into why the package was returned, and arrange a solution that works for you. Best regards, The Kaleidos Team
Very bad site don’t fall for it
Very bad site don’t fall for it. It’s been 2 months and I have yet to receive my order. I have sent several emails with no response. There isn’t a way to cancel orders on their site. Total fraudulent company based in China.
Reply from Kaleidos Makeup2026-04-15
Dear Luma, We are deeply sorry for the negative experience caused by the lost package and our delayed communication. We had previously replied to your email offering either a full refund or a free reshipment for the lost package, and were waiting to hear which option you preferred. To resolve this, we have now issued a full refund for your order. The refund has been processed immediately to ensure your concerns are fully addressed. We are working hard to improve our logistics and response times, and we hope to have the opportunity to provide you with a much better experience in the future. Best regards, The Kaleidos Team
Swollen eyes
Got the green metallic eyeliner. Color payoff wasn’t as much as advertised. It also burned very much when put on waterline and made my eyes swell. I have never had an allergic reaction to makeup EVER. Makes me concerned about what’s in it.
Reply from Kaleidos Makeup2026-04-15
Dear Mariah, We are very sorry to hear about your experience. Your safety is our top priority. All of our ingredients are FDA-compliant and undergo rigorous safety testing. Our eyeliners are also tested and reviewed under ophthalmologist and dermatologist standards in our lab testing. However, sensitivity can vary from person to person. For use on the waterline or sensitive eyes, we recommend exercising caution. If any irritation occurs, please avoid applying on the waterline, apply around the eye instead, or discontinue use. Regarding the eyeliner, as it is gel-based, for a smoother glide we recommend gently warming the pencil tip on the back of your hand before application. We also suggest not twisting the product up too high, keeping the lead lower helps maintain stability and improves both control and color payoff. Please feel free to reach out to us at [email protected] if you need any further assistance. We are always here to help. Best regards, The Kaleidos Team
Bad customer service
Received a damaged product and have had to email 3 times, and attempt to reach out on social media. The products I did get are great but the customer service is atrocious.
Reply from Kaleidos Makeup2026-04-15
Dear Hayley, We are very sorry for the negative experience and the time it took to resolve your issue. To prevent this kind of situation from happening again,we are improving our internal tracking system to ensure every inquiry is handled promptly. Thank you for your patience. We hope to provide you with a better experience next time! Best regards, The Kaleidos Team
Good quality and customer service
I ordered some lipsticks and they're great! Shipping has been a quite difficult experience as my 1st packge went missing/destroyed but customer service did a great work and resent the parcel a 2nd time free of charge. Surely I will order again!
Beautiful shadows and high quality in my opinion
Arrived within the time stated, and in the quick end of the interval too. No customs, like they say they handle it. I got the escape pod palette. The matte shadows are SO creamy and easy to work with, and the glitters are soo shimmery and beautiful, cannot wait to continue making looks with this!
Attention to quality and care
You can tell Kaleidos puts incredible effort into the quality of their products. Shipping was faster than advertised on their website and my order was packaged with so much care and precision! Will definitely purchase from them again.
UPDATED: My Package Failed to Deliver and It was a Nightmare
Do not trust Kaleidos! Their international shipping and customer service is a nightmare. I purchased some makeup during their Black Friday sale and they go through USPS. I have had no issue receiving mail from USPS before, but for some reason, the carrier for this day decided to mark my apartment mailbox as "vacant" and sent the package back the same day. I spoke to USPS and they said they have no idea why this happened and to contact the seller for a refund/reshippment. I managed to get in contact a single time, and they simply told me to "talk to USPS". I tried to explain the situation through 3 more messages. I've been ghosted by their customer service team since 12/18. This is incredibly disappointing since their terms of service clearly state they must give me a refund or reship my products if I don't receive them. UPDATE (1/12): The same day my bank reached out to Kaleidos' after I disputed the charge, I was given an update on my package. It had been discovered in their California distribution warehouse and would be immediately shipped to me! I'm happy to report my package arrived in good condition roughly two days later. It seems another label was created at the distribution center. I am unsure if my complaints were only followed up on because I got my bank involved, but Kaleidos did follow through on their promise to replace my items. I will say the lack of communication, the suspiciously timed response, and the anxiety of the situation wasn't awesome. I understand the issues that can arise from international shipping, but Kaleidos needs better customer service so people aren't left in the dark when these issues happen. Especially considering how easy it was to just print another label in California. Since my package was returned to the sender the same day (12/13) I doubt it took several weeks to make it from Colorado to California. I'm changing my rating from 1 star to 2 stars. This review doesn't take the makeup's quality much into consideration, so weigh the risks for yourself before purchasing. My advice if your package is lost? Email and message them on Instagram, keep the records, and then dispute the charge with your bank. Customer service might finally respond to you.
Reply from Kaleidos Makeup2026-04-15
Dear Lee, Thank you for updating your review and for your honest feedback. We are glad your order arrived safely, but we sincerely apologize for the stress and the long delay in our communication. The delay between December and January was due to an overwhelming volume of inquiries during the holiday season. We are actively optimizing our internal processes to prevent similar issues from happening in the future. We hope you enjoy the makeup, and we are committed to providing a much better experience for you. Best regards, The Kaleidos Team
Amazing makeup
Amazing makeup! And such unique formulas too. I really don't understand why there are any reviews dissing the quality of the products.
Like childrens play makeup
Shipping ok, very well packaged, and products look impressive. But the quality is so bad. It’s like childrens play makeup. The glitter eyeshadow is gritty and falls off straight into your eyes causing tears to fall constantly. Painful to wear. I wore it to a birthday party for the first time and looked like I was crying the whole time. I’m really disappointed in the quality. I spent a fair bit of money and don’t want to use the products. The mattes are better but they have no staying power
Missing mail and Kaleidos doesn't respond to your inquiry
There should be an option for 0 stars. I purchased some items and they sent them, for some reason when it was moving through network on the tracking, all of a sudden my package was being "returned to sender" I immediately emailed Kaleidos and they never responded back, I emailed them two more in separate days and no response, I sent them a message on their IG page and commented on their post and they never ever once replied back. I tried contacting them within that one week after package was being returned and they never replied. They stole my money because the items were returned to them and they kept my money. HORRIBLE company, DO NOT BUY. Only form of communication is through email and they are in China so goodluck having them respond to you.
Reply from Kaleidos Makeup2023-12-13
Dear Maisey. We value your feedback very much. We're so sorry to hear your unpleasant experience. The original order was shipped to a wrong address. After you reached out to us, we reshipped it to the correct address you provided and the package was delivered. Our apologies for the delayed response during the Chinese New Year schedule and delayed feedback from our shipping partners. We appreciate your understanding. Sincerely, The Kaleidos Team
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