UPDATED: My Package Failed to Deliver and It was a Nightmare
Do not trust Kaleidos! Their international shipping and customer service is a nightmare. I purchased some makeup during their Black Friday sale and they go through USPS. I have had no issue receiving mail from USPS before, but for some reason, the carrier for this day decided to mark my apartment mailbox as "vacant" and sent the package back the same day. I spoke to USPS and they said they have no idea why this happened and to contact the seller for a refund/reshippment. I managed to get in contact a single time, and they simply told me to "talk to USPS". I tried to explain the situation through 3 more messages. I've been ghosted by their customer service team since 12/18. This is incredibly disappointing since their terms of service clearly state they must give me a refund or reship my products if I don't receive them. UPDATE (1/12): The same day my bank reached out to Kaleidos' after I disputed the charge, I was given an update on my package. It had been discovered in their California distribution warehouse and would be immediately shipped to me! I'm happy to report my package arrived in good condition roughly two days later. It seems another label was created at the distribution center. I am unsure if my complaints were only followed up on because I got my bank involved, but Kaleidos did follow through on their promise to replace my items. I will say the lack of communication, the suspiciously timed response, and the anxiety of the situation wasn't awesome. I understand the issues that can arise from international shipping, but Kaleidos needs better customer service so people aren't left in the dark when these issues happen. Especially considering how easy it was to just print another label in California. Since my package was returned to the sender the same day (12/13) I doubt it took several weeks to make it from Colorado to California. I'm changing my rating from 1 star to 2 stars. This review doesn't take the makeup's quality much into consideration, so weigh the risks for yourself before purchasing. My advice if your package is lost? Email and message them on Instagram, keep the records, and then dispute the charge with your bank. Customer service might finally respond to you.