KetoGo

Hello John, Thank you so much for sharing your experience with KetoGo. We’re sorry to hear about the medical situation that prevented you from continuing with the keto program, but we truly appreciate your kind words about our support team. The health and well-being of our customers always come first, and we’re glad we were able to assist you quickly and smoothly. Thank you again for your understanding and for taking the time to leave this review. We wish you all the very best with your health and wellness journey moving forward. 💚 – KetoGo Team

Hello Steven, We’re sorry to hear that this was your experience and understand how frustrating and concerning the situation must feel. We’d like to clarify that KetoGo is a subscription-based service, and subscriptions remain active until the cancellation process is fully completed in the system. Renewals are processed automatically according to the selected billing cycle, as explained during registration and in the Terms accepted at sign-up. We understand, however, that from your perspective the cancellation process may have felt difficult or unclear. Feedback regarding subscription management, billing transparency, and user experience is something we take seriously and continuously review. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello Glenn, We’re sorry to hear that this was your impression and understand how frustrating this situation must feel. We’d like to clarify that KetoGo is a subscription-based service, and subscriptions remain active until the cancellation process is fully completed in the system. The cancellation process is available through the account settings, though we understand that from your perspective it may have felt overly complicated or unclear. We also understand your concern regarding continued charges after attempting to cancel. In some cases, if the cancellation flow was not fully finalized or confirmed, renewals may continue according to the subscription terms accepted during registration. Feedback regarding subscription management and user experience is something we take seriously and continuously review. As we’re unable to identify your account from this review, we’d like the opportunity to review your case directly and assist you further. Please contact us at [email protected] and mention that you’re reaching out from Trustpilot so we can prioritize your case. – KetoGo Team

Hello Aljosa, We’re sorry to hear about your experience and understand how frustrating and upsetting this situation must have been. We’d like to clarify that KetoGo is a web-based service, and account access details are normally sent in the registration confirmation email after sign-up. In some cases, emails may be filtered into spam folders or delayed depending on the email provider. We understand, however, that not being able to access the account or receive password reset emails would naturally cause frustration. Regarding the login and upgrade flow, optional additional services require separate confirmation before any payment can be processed. We understand, however, that the navigation and presentation of offers may not have felt sufficiently clear from your perspective, especially while trying to regain access to the account. We also understand your concern regarding support communication. Initial replies may sometimes be automated to confirm receipt of requests, while more detailed cases are reviewed directly by support agents. As we’re unable to identify your account from this review, we’d like the opportunity to review your case directly, including the account access issues and the additional charge you mentioned. Please contact us at [email protected] with the email address used during registration, and mention that you’re reaching out from Trustpilot so we can prioritize your case and assist you further. – KetoGo Team

Hello Andreea, We’re sorry to hear that this was your impression and understand how concerning and upsetting this situation must feel. We’d like to clarify that charges cannot be processed without payment details being entered and payment authorization being completed during the registration or checkout process. Optional additional services also require separate confirmation before any charge can be applied. We understand, however, that the overall registration flow and presentation of offers may not have felt sufficiently clear from your perspective. KetoGo is a legitimate subscription-based web service, and subscriptions renew automatically unless cancelled before the next billing cycle, as explained during sign-up and in the Terms accepted during registration. We also understand your concerns regarding payment security. Payment processing is handled through established payment providers and according to applicable payment security standards. As we’re unable to identify your account from this review, we’d like the opportunity to review your situation in detail and assist you directly. Please contact us at [email protected] with your details (such as the email used or transaction information) and mention that you’re reaching out from Trustpilot so we can prioritize your case. – KetoGo Team

Hello Avgousti, Thank you for taking the time to update your review and share the outcome of your case. We understand that the initial situation was frustrating, especially regarding the additional charges and the time needed to review your request. We appreciate that you stayed in contact with our team throughout the process so the matter could be fully reviewed. We’re glad that, following the communication with our Customer Experience team, the refund was successfully processed and the situation could be resolved for you. Your feedback regarding the registration flow, optional services, and overall customer experience is valuable to us and helps us continue improving the clarity of our service and support processes. Thank you again for updating your review and acknowledging the resolution. 💚 – KetoGo Team

Hello Katerina, We’re sorry to hear that this was your impression and understand your frustration. We’d like to clarify that KetoGo operates as a subscription-based service, and recurring renewals are disclosed during the registration process and in the Terms accepted at sign-up. Additional services that may be offered during onboarding are optional and require separate confirmation before any charge can be processed. We also want to clarify that subscriptions can be managed and cancelled through the account settings. We understand, however, that the cancellation process may not have felt sufficiently clear or easy to navigate from your perspective, and we take this feedback seriously. Our intention is never to create confusion regarding billing or subscription management, and we continuously review customer feedback to improve the overall user experience and transparency of the platform. As we’re unable to identify your account from this review, we invite you to contact us directly at [email protected] with your details (such as the email used or transaction information) and mention that you’re reaching out from Trustpilot so we can review your case further and assist you directly. – KetoGo Team

Hello Bjørn, We’re sorry to hear about your experience and understand how frustrating and upsetting this situation must feel. We’d like to clarify that our service operates on a subscription basis, and recurring charges continue unless the subscription is cancelled before the next billing cycle. Subscription management and cancellation are available through the account settings. We also understand your concern about being charged for a service you feel you did not use. Access to the program is provided through the registered online account, and account activity can vary depending on how the service is accessed or used. Regarding support, automated replies may initially be used to acknowledge incoming requests or provide general guidance, while cases requiring further assistance are reviewed by a human agent. We understand, however, that you feel your issue was not resolved despite repeated communication attempts. As we’re unable to identify your account from this review, we’d like the opportunity to investigate your situation in detail and assist you directly. Please contact us at [email protected] with your details (such as the email used or transaction information) and mention that you’re reaching out from Trustpilot so we can prioritize your case. – KetoGo Team

Hello Argyro, We’re sorry to hear about your experience and understand how frustrating this situation must feel. We’d like to clarify that our service operates on a subscription basis, which means plans renew automatically unless cancelled before the next billing cycle. This information is presented during registration and in the Terms accepted at sign-up. We understand, however, that this may not have felt sufficiently clear from your perspective. Regarding refunds, each case is reviewed individually based on the account activity and subscription status. We understand that not receiving the outcome you expected can be disappointing. As we’re unable to identify your account from this review, we’d like the opportunity to look into your situation in more detail and assist you further. Please contact us directly at [email protected] with your details (such as the email used or transaction information) and mention that you’re reaching out from Trustpilot so we can prioritize your case. – KetoGo Team

Hello Gail, We’re sorry to hear about your experience and understand how frustrating this situation must have felt. We’d like to clarify that subscriptions can only be activated after selecting a plan and confirming payment details during registration. Our plans renew automatically unless cancelled before the next billing cycle, as outlined during sign-up and in the accepted Terms. We understand, however, that the cancellation process may not have felt clear or easy to navigate in your case. We can also see that you’ve already been in contact with our Customer Support team, who reviewed your case and provided a detailed explanation regarding the subscription, billing history, and account management process. We take feedback like yours seriously and continuously work on improving the clarity of the user experience and support journey. – KetoGo Team

Hello Eleonora, We’re sorry to hear about your experience and understand how frustrating this situation must have felt. We’d like to clarify that subscriptions remain active until the cancellation process is fully completed through the account settings. We understand, however, that the process may not have felt clear or easy to navigate in your case. Regarding the charges, recurring payments only continue while an active subscription remains in place. We also understand your concerns about account and data management, and requests related to account deletion and personal data are handled according to applicable privacy regulations. We can see that you have already been in contact with our Customer Support team, who reviewed your case in detail, addressed your concerns, and processed a full refund for you. We appreciate your feedback regarding the user experience and transparency of the cancellation flow, as it helps us continue improving our service. – KetoGo Team

Hello Greg, We’re sorry to hear about your experience and understand how frustrating this situation must have felt. We’d like to clarify that subscriptions and any associated charges can only be activated after selecting a plan and confirming payment details during registration. Cancellation is always available through the account settings and stops future renewals once completed. If this process was unclear or difficult to navigate, we take that feedback seriously and are continuously working to improve it. Regarding reviews, all feedback on Trustpilot comes from individual users sharing their own experiences, and we do not influence or alter customer opinions. As we’re unable to identify your account from this review, we’d like to take a closer look at your case and help resolve any concerns. Please contact us directly at [email protected] with your details and mention that you’re reaching out from Trustpilot so we can prioritize your case and assist you further. – KetoGo Team

Hello Sivan, We’re sorry to hear about your experience and understand how concerning this situation must feel. We’d like to clarify that charges cannot be processed without selecting a plan and confirming the payment details during registration. This step is required before any transaction is completed. If a charge occurred, it may be related to a selected service or subscription, which we would need to review in detail to understand what happened. We understand, however, that this may not have been clear at the time, and we take your concerns seriously. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello Lili, We’re sorry to hear about your experience and understand how frustrating this must have felt. We’d like to clarify that services and subscriptions are only activated after a selection and confirmation step during registration. Additional features may be presented along the way, but they are optional and require separate confirmation before any charge is made, they are not triggered by simply navigating the website. Regarding cancellation, it is always available through the account settings and is designed to stop future renewals once completed. We understand, however, that the process may not have felt clear or straightforward in your case, and your feedback is important in helping us improve the user experience. We also want to note that while some automated prompts may appear during the process, all cases requiring assistance can be handled by our support team. As we’re unable to identify your account from this review, we’d like to take a closer look at your situation and assist you properly. Please contact us directly at [email protected] and include any relevant details (such as your email or transaction information). Kindly mention that you’re reaching out from Trustpilot so we can prioritize your case. – KetoGo Team

Hello Tilda, Thank you for taking the time to update your review. We’re sorry for the frustration you experienced initially, and we understand how that situation may have felt. At the same time, we appreciate you acknowledging that your case was reviewed and that the refund was successfully processed. We’re also glad to hear that the meal plan met your expectations to some extent. Your feedback, both positive and critical, is important to us and helps us continue improving the clarity of our processes and overall user experience. 💚 If you ever need further assistance, our team is here to help. – KetoGo Team

Hello Marisa, We’re sorry to hear about your experience and understand how frustrating and confusing this situation must have felt. We’d like to clarify that our service is web-based and accessed through your account, not a downloadable app. After registration, a confirmation email with login details is sent, though we understand this may have been missed or ended up in spam. Regarding billing, subscriptions renew automatically unless cancelled beforehand. Cancellation is available through the account settings, and we understand that navigating this may not have felt straightforward in your case. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello Jiri, We’re sorry to hear about your experience and understand why it left you feeling disappointed. We’d like to clarify that any additional services shown after registration are optional and require a separate confirmation before any charge is made, they are not triggered simply by browsing. If multiple options are selected, they are billed individually. That said, we understand how the flow may have felt unclear, and your feedback is important in helping us improve transparency. Regarding the program itself, our plans are created by professionals and tailored based on the information provided during onboarding. We recognize, however, that the content may not have met your expectations, and we appreciate you sharing this perspective. We take concerns like yours seriously and want to ensure everything is reviewed properly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Ciao Sandro, Ci dispiace molto per la tua esperienza e comprendiamo quanto possa essere stato frustrante. Vorremmo chiarire che la cancellazione è sempre possibile tramite le impostazioni dell'account e, una volta completata, interrompe i rinnovi futuri. Troverai inoltre assistenza nel nostro Centro assistenza e il nostro team di supporto è a tua disposizione per qualsiasi dubbio sulla procedura. Comprendiamo, tuttavia, che nel tuo caso la procedura non sia stata semplice e prendiamo molto sul serio il tuo feedback. Dato che non riusciamo a identificare il tuo account da questa recensione, vorremmo esaminare più da vicino la tua situazione. Ti preghiamo di contattarci direttamente all'indirizzo [email protected] e di includere tutti i dettagli rilevanti (come il tuo indirizzo email o le informazioni sulla transazione). Ti preghiamo di specificare che ci contatti tramite Trustpilot in modo da poter dare priorità al tuo caso e fornirti ulteriore assistenza. – Team KetoGo

Hello Carmen, We’re sorry to hear about your experience and understand why this situation feels frustrating. We’d like to clarify that our service operates on a subscription basis. Access remains available for the purchased period, while cancellations stop future renewals rather than immediately removing access. If your access was interrupted, this is something we would need to review more closely, as it’s not how the service is intended to function. We also understand that this may not have been clear from your perspective, and we take your feedback seriously. As we’re unable to identify your account from this review, please contact us directly at [email protected] with your account details and mention that you’re reaching out from Trustpilot so we can prioritize your case and assist you further. – KetoGo Team

Hello Luke, We’re sorry to hear about your experience and understand how frustrating this situation must feel. We’d like to clarify that subscriptions renew automatically unless the cancellation process is fully completed. Once cancelled successfully, no further charges should occur. If payments have continued, it may be related to an incomplete cancellation or an active service that remained in place, which we would need to review in detail. Cancellation is always available through the account settings, and our support team can also assist if needed. As we’re unable to identify your account from this review, please contact us directly at [email protected] and include any relevant details. Kindly mention that you’re reaching out from Trustpilot so we can prioritize your case and assist you further. – KetoGo Team