KetoGo (ketogo.app) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hello Nevena, Thank you for sharing your experience, we really appreciate it. We’re glad to hear that this has been a great new journey for you. Starting something new isn’t always easy, so it’s great to know the program has been a positive part of that. 💚 Wishing you continued success as you move forward! – KetoGo Team
The reaction to my question was prompt and friendly and solved my Problem Thank you
Hello Lilo, Thank you for your kind feedback, we really appreciate you taking the time to share it. We’re glad to hear that your issue was resolved quickly and that your experience with our support team was positive. Providing prompt and helpful assistance is very important to us. 💚 If you ever need anything else, we’ll be here to help. – KetoGo Team
I do NOT recommend this service. I signed up and was charged, but the pricing was not clearly explained. I did not use the service at all and still had issues with billing. The cancellation process is very unclear and difficult. I requested a refund and cancellation, but did not receive proper support. Be very careful before entering your payment details. This experience felt misleading and frustrating. I expect a full refund and immediate cancellation of my subscription.
Hello Yael, We’re sorry to hear about your experience and understand how frustrating this situation must feel. We’d like to clarify that pricing details, including any applicable charges and renewal terms, are presented during registration. That said, we understand that this may not have felt clear from your perspective. The service is web-based and accessible through your account after registration, even if it wasn’t actively used. Regarding cancellation, it can be completed at any time through the account settings, although we understand that the process may not have seemed straightforward in your case. Refund requests are reviewed individually based on the specific circumstances, and we’d like to take a closer look at yours to ensure everything is handled correctly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team
Great customer support – quick response, clear explanation, and fast refund. Issue resolved without complications. Highly recommended!
Hello, Thank you for your feedback, we truly appreciate you taking the time to share it. We’re glad to hear that your experience with our Customer Support team was smooth and that everything was resolved quickly and clearly. Providing timely support and clear communication is very important to us. 💚 If you ever need assistance again, we’ll be here to help. – KetoGo Team
As it was for many people, this is a scam. There is NO way to cancel a subscription. DO NOT ever use this site.
Hello Brent, We’re sorry to hear about your experience and understand how frustrating this must have felt. We’d like to clarify that cancellation is available through the account settings, and we also provide step-by-step guidance in our Help Center. In your case, our Customer Support team shared detailed instructions along with direct links to help you complete the cancellation. We can confirm that your case has been reviewed, the process was explained in detail, and your subscription has been cancelled, so no further renewals will take place. We understand that the experience may not have felt straightforward, and your feedback is important in helping us improve clarity. If you have any further questions, our team remains available to assist you. – KetoGo Team
I had a subscription that I received a confirmation email for, I subsequently canceled it. Two months later I noticed another subscription still debiting my account which I was never notified of. Refund refused completely, although no proof of the subscription or confirmation email sent to me.
Hello Jacques, We’re sorry to hear about your experience and understand how concerning this situation must feel. We’d like to clarify that if multiple services are selected during registration, they can result in separate subscriptions, each with its own billing cycle. Cancellation of one service does not automatically cancel others, which may explain why an additional charge appeared later. That said, we take your concerns seriously and would like to review your case in detail to ensure everything was handled correctly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team
Hello Daniela, We’re sorry to hear that you feel this way. We take such feedback seriously and would like to clarify that charges can only be processed after selecting and confirming a plan during registration. If something didn’t seem right, we would like to review your case in detail to understand what may have happened. As we’re unable to identify your account from this review, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case and assist you further. – KetoGo Team
Why u guys deducting money from my account I haven’t set up account in your bloody business scammer I already feel a report complaining to the court
Hello Sesilia, We’re sorry to hear about your experience and understand how concerning this situation must feel. After reviewing your case, we can see that an active subscription was created, which is why the charges occurred. Subscriptions are activated after selecting a plan and confirming the payment details during registration. That said, we understand how this may not have been clear from your perspective, and we take your concerns seriously. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team
When wanting to unsubscribe you need to go through 20 steps and passive-agressive buttons that try to persuade you that you don’t want to loose weight, you want to give up, you choose not to live healthy etc. No I want to be healthy, but not with your disgusting app that takes money without asking for my touch ID consent. I nedd to press 20 buttons to usubscribe but only one to be charged money. Evil app.
Hello Ema, We’re sorry to hear about your experience and understand how frustrating this must have felt. We’d like to clarify that cancellation is available through the account settings and is designed to confirm the user’s intent, not to prevent it. That said, we understand how the process may have come across as overwhelming, and your feedback regarding this is important to us. We also want to note that any charges require confirmation during the checkout process. If something seemed to happen differently, we would like to review this in detail. To help clarify and resolve your situation, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case. – KetoGo Team
I cancelled my subscription last month, after they took the monthly 39€ fee. Still, they took the same amount again, while even when logging in to the account, front page said the my subscription has ended. Dont give you card number to them. I will report to Police tomorrow
Hello Jani, We’re sorry to hear about your experience and understand how concerning this situation must feel. We’d like to clarify that once a subscription is fully cancelled, no further renewals should take place. If a charge appears after cancellation, it may be related to a billing cycle that was already processed or a service that was still active at that time, this is something we would need to review in detail. We also understand how confusing it must have been to see your subscription marked as ended while still noticing a charge, and we take this seriously. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team
Total Scam, continued billing with no way to contact or cancel!
Hello Robbie, We’re sorry to hear about your experience and understand how frustrating this situation must feel. We’d like to clarify that subscriptions can be cancelled at any time through the account settings, and once completed, future renewals should stop. Our support team is also available via email to assist with any issues, even if it may not have been easy to find. That said, we’d like to review your case in detail to understand what may have happened and ensure everything is handled correctly. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case. – KetoGo Team
Receipes taste great and are regularly varied making it easy to follow.
Hello, Thank you for your lovely feedback! We’re really glad to hear that you’re enjoying the recipes and finding the variety helpful, it’s great to know it’s making your journey easier to stick with. If there’s anything you feel could make your experience even better, we’d love to hear your thoughts. - KetoGo Team
Absolute rip off. Put through a request to cancel and they told me you could do it on the website which you can't. When I tried to reply to their email it bounced back as undeliverable. They have charged me 3 monthly payments since I requested to cancel. In the end I had to cancel my credit card with my Bank and have a new card issued, which is a pain as I had to change all my other direct debits. Scammers of the highest order. Don't go near them.
Hello, Thank you for sharing your feedback. We’re really sorry to hear how frustrating and disruptive this experience has been for you. We’d like to clarify that cancellation is normally available directly through the account settings on the website, and once completed, it prevents any further renewals. If the option was not accessible or didn’t work as expected, we understand how upsetting that must have been. Regarding the email issue, that certainly doesn’t sound like the experience we aim to provide. Our support communication is intended to be fully accessible, so we appreciate you highlighting this. Please note that subscriptions only remain active and continue billing if the cancellation process has not been fully completed. That said, we completely understand how this situation could have led to frustration, especially given the steps you had to take with your bank. We take feedback like this seriously and will use it to review and improve the experience to ensure it’s clearer and more straightforward for our users. - KetoGo Team
KetoGo... you said it's only €9,99! My account was debited with €30,95 and €24,94!! I had no intentions of joining KetoGo. I read these reviews and now I have been cheated too. You guys don't even deserve 1 *.... I want my money back!!! ASAP PLEASE! OR ELSE I WILL TAKE IT TO THE POLICE!!! DO NOT FORGET TO CANCEL MY SUBSCRIPTION!!!!! I AM WAITING FOR A RESPONSE!!
Hello, Thank you for sharing your feedback. We’re really sorry to hear how upsetting this situation feels and understand your concern regarding the charges. We’d like to clarify that a subscription cannot be activated without completing the signup process, which includes selecting a plan and confirming the purchase with payment details. For this reason, charges are not applied without user confirmation. Regarding the additional amounts mentioned, any extra services or add-ons are presented during registration and are entirely optional — they can always be declined before completing the purchase. That said, we would like to review your case in detail to understand exactly what was selected and how the charges occurred. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. - KetoGo Team
Fraudulent sales funnel that makes it so hard to unsubscribe it cannot be legal. Stay well away from this program it’s not worth a cent and once you subscribe you will loose weight only from the stress of trying to unsubscribe not from the actual program.
Hello Nic, We’re really sorry to hear about your experience and understand how frustrating this must have felt. This is certainly not the experience we want for our customers. We’d truly like the opportunity to look into your case and help resolve any issues or concerns that are left. We also want to reassure you that cancelling a subscription can be done at any time, and our team is always here to guide you through the process if needed. In addition, detailed step-by-step instructions are available in our Help Center for your convenience. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - KetoGo Team
ATTENTION !!!!!! Après de nombreux échanges, j'ai obtenu un remboursement.
Bonjour, Nous sommes sincèrement désolés de lire votre ressenti et comprenons votre inquiétude. Notre équipe Customer Experience vous a déjà contacté(e) directement afin de mieux comprendre la situation et vous apporter une solution adaptée. Nous vous invitons à consulter votre boîte mail (y compris les spams) et à nous répondre, nous sommes là pour vous aider et résoudre cela au plus vite. -Ketogo Team
They charged me without a reason. The site is fooling people. It is so difficult to quit the subscription.
Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating and understand how this situation may feel. We’d like to clarify that charges can only be processed after a plan is selected and payment details are confirmed during registration. Our subscriptions renew automatically unless cancelled beforehand, as explained during signup and in the Terms of Service. Cancellation is normally available directly through your account settings and can be completed at any time. If you experienced any difficulty with this, that doesn’t sound right, and we would like to review your case to better understand what may have happened and assist you further. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - KetoGo Team
There should be a button for a minus - avoid this company at all costs! Total scam - I did the quiz - they took a payment I didn’t authorise, I tried to cancel the instant it happened - they took another payment! Despite emails trying to stop them they continued to take more money every month to the point I had to flag with my bank to block them and report them as a scam. Absolutely appalling that this crowd can get away with this with so many people
Hello, Thank you for sharing your feedback. We’re sorry to hear how frustrating and overwhelming this experience has been, and we appreciate you taking the time to explain the situation. We’d like to clarify that payments can only be processed after a plan is selected and payment details are confirmed during registration. Any additional services or subscriptions are optional and require confirmation before being activated. Our subscriptions renew automatically unless cancelled beforehand, as outlined during signup and in the Terms of Service. Cancellation is normally available directly through your account settings and can be completed at any time. If you attempted to cancel but continued to be charged, that doesn’t sound right, and we would like to take a closer look at what may have happened. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - KetoGo Team
Without repeating what’s already been said here, my elderly father has ended up in the same situation as most others here, where his bank is being debited every month without him even knowing about it. And again it seems impossible to cancel. This company needs reporting to Trading standards & shutting down. Praying on vulnerable people like this is just immoral, so unless all his money is refunded and his payments stopped this is exactly what I’m going to do.
Hello, Thank you for sharing your feedback. We’re sorry to hear about this situation and understand how concerning it must feel, especially when it involves a family member. We’d like to clarify that subscriptions can only be activated after a plan is selected and payment details are confirmed during registration. Our plans renew automatically unless cancelled beforehand, as explained during signup and outlined in the Terms of Service. Cancellation is normally available directly through the account settings. If it seemed difficult to cancel or charges continued, that doesn’t sound right, and we would like to carefully review what may have happened in this case. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - KetoGo Team
This whole thing is set up to mislead you into paying more than you see on the screen. I chose the 7-day "trial" that showed it was under $10. In the end, I paid well over $50 for an app and service I never used. As soon as I saw the pending charges (which happened within minutes of picking the trial option), I reached out to say that a mistake had been made. After nearly a month of back and forth, I've given up and will instead do my best to make sure everyone knows what they are getting into. The company continues to state that the charges were clear. They may meet any legal criteria of advertised, but they are miles away from clear.
Hello Katie, We’re sorry to hear about your experience and understand how frustrating this situation must have felt. We’d like to clarify that all charges, including any optional additional services, are presented during the registration process and require confirmation before payment is made. Selecting multiple options can result in separate charges, which may explain the difference you noticed. That said, we understand how the pricing may not have felt clear from your perspective, and your feedback is important in helping us improve transparency. We’d like to take a closer look at your case to ensure everything was handled correctly. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case. – KetoGo Team
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