Great customer service
Great customer service, representatives are always available to help with any issues!
About Kibo Pay
Data updated- Website
- kibopay.com
- Category
- Business Services
- Location
- United States · CHICAGO
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 0% (0/2)
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Is Kibo Pay legit?
Kibo Pay (kibopay.com) has a 4.8 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Mary is the best❤️❤️❤️❤️❤️❤️❤️
Mary is one of the best customer service representatives that you guys have. She is very articulate about her job. She knows her product and she tends to take care of the customer with all her heart. Thank you Mike Spina, Carolina Cafe of Spindale NC
Easy and responsive
Ok course Great customer experience!
Ok course, Kibo has been the best experience in solving any issues we may have. We give you about a 5 star rating. It has been great working with Kibo. You personally answer and resolve questions we had, and we are so happy to have switched to Kibo service. The most important thing for us is that we can talk to a live representative, someone who is always ready to assist us.
The % charge is too high and patients…
The % charge is too high and patients are not happy. The team is helpful for service needs but again % is too high and inconvenient for patients to need to bring cash or check.
Wrote a previous review that i was…
Wrote a previous review that i was charged $199.00 for pci compliance,got a call Re that review, from Kibo Pay,said i should not have been charged,charges were reversed,all is well,hopefully this will not occur again this year.
very helpful staff
Great Service with Kibo Pay
Our representative Ryan Molinaro is awesome. He is easy to work with and explains your card processing service/program in detail where and when needed. He is easily accessible. Any issues that he does not handle, he will stay on the line and get the other person on the phone to resolve the issue. Absolutely great service.
Outstanding!
Shirley answered every question that we had with the new software. Very friendly and the card processing works even better than our bank's that we were using. Thanks for the great support!
it is a pleasure to work with Maria…
it is a pleasure to work with Maria Khapayeva (great personality), as to setting up kibopay. this transition was easy and smooth. the customer service is great, any questions i have are always answered in a very good timely manner. i appreciate the time everyone takes to follow up and just making sure the services is working good. i have not ran into any issue, which is great. we are happy with Kibopay. thanks to your hard working team!
Maria provided me with the best…
Maria provided me with the best customer service I've experienced and I've been in business 26 years. I Kibopay is lucky to have her!
Maria was able to help me make the changes
Maria was able to make the changes needed very quickly and help me through the address change without a lot of drama. She was kind and helpful, wish more were like her. Thanks again for such good support.
Ryan was absolutely amazing in getting…
Ryan was absolutely amazing in getting everything set up for my business. He's awesome!
Easy to implement.Essy
Easy to implement.
This is my review update.
This is my review update. Unfortunately, I canceled this service within 3 months. Because Merchant Lynx deducted about $200 as an annual fee within 3 months. I talked with Lynx and he said I have to pay. I called another number to KIBO. They helped me a lot. In a month, I received a full refund from KIBO. Thank you very much for helping me. And also I received a monthly fee about $80 which I was deduced. Thank you very much for help. The system is good. There is no credit card fee for us when the customer used their card.
Maria the Representative
Maria the representative that works with me on KIBO is exactly what made my experience go so smoothly.
Great experience
Shirley was knowledgeable and easy to work with. She answered all of my questions promptly. Set up was a breeze. I presented my need to accept patients charges as well as insurance payments, and Kibo was able to program it without hassle.
The customer service is truly unmatched.
Don't trust their ad
Don't trust their ad. They charged $198.99 on Nov. 3 before free three month trial. In their contract, there is nothing about this agreement. I canceled within three months and returned credit card processing machine. They said they will credit $198.99 in a couple of weeks. They still keep charging another $78.99 instead of credit on Dec 2, 2025. They are the worst company which I have experienced before.
KiboPay Review
I had a great experience with Maria helping us set up everything and answered all my questions. Everything was easy and everyone involved were helpful.