kimkim (kimkim.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
My husband and I took a trip to Italy to celebrate our 50th birthdays. Researching all of the travel sites and options was very overwhelming - until I found KimKim. The website was easy to navigate and asked all the right questions to create a trip that was uniquely us. Jessica, our travel specialist was great- she put together an amazing itinerary and was extremely helpful with changes and tweaks until it was perfect. I especially liked the level and ease of communication both before the trip through the chat and during through the app. Everything was set up beforehand - transports, trains and tours, and everything was seamless! We had an amazing trip and we will definitely be using KimKim again!
Reply from kimkim2026-04-11
Hi Laurie!
Thank you so much for sharing your experience, and happy 50th birthdays! We’re so glad kimkim helped take the stress out of planning and that Jessica was able to create an Italy itinerary that felt perfectly tailored to you. It’s wonderful to hear that the communication app and seamless coordination of your transports, trains, and tours all helped make the trip so special.
We truly appreciate your kind words and are so happy you had an amazing celebration. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
T
Tina Duffy · 2 reviews · Experienced 2026-04-01 ·
★★★★★
Kimkim is my new way to book travel!
Took their time and revised and added things until I was completely happy. Had local knowledge of the destinations and were able to guide me to what I wanted. Couldn’t recommend it enough. And the online interface, app and agendas they create for you are very organized and informative. It makes planning and executing your trip so much easier!
Reply from kimkim2026-04-11
Hi Tina!
Thank you so much for your kind words! We’re thrilled to hear that our team took the time to tailor everything to your preferences and that our local knowledge, planning tools, app, and trip agendas helped make the process easier and more enjoyable. Your recommendation means a lot to us. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
working with KimKIm on our journey to India was easy and Ravi was very helpful and gave us great advice and guidance along there way. Our 18 day trip around Mumbai and the Golden Triangle was fun and informative with great guides and drivers
Reply from kimkim2026-04-11
Hi Jacki!
Thank you so much for sharing your experience! We’re so glad to hear that working with Ravi was easy and helpful, and that your 18-day journey through Mumbai and the Golden Triangle was fun, informative, and filled with great guides and drivers. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
I had a fantastic experience with KimKim for my trip to Italy. Everything was thoughtfully planned in advance, which made the entire experience incredibly easy. All we had to do was book our flights and show up. Their team was communicative, responsive, and always available to answer questions. The app had all the details we needed, and the planning guide was especially helpful. They truly took the stress out of travel planning, and I would absolutely use them again.
Reply from kimkim2026-04-11
Hi Shelly!
Thank you so much for sharing your experience! We’re thrilled to hear your trip to Italy was so easy and stress-free, and that our team’s planning, communication, and support helped everything go smoothly. It’s also wonderful to know the app and planning guide were helpful along the way.
We truly appreciate your kind words, and we look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
Leny helped us plan our trip from the first day we contacted her. She was attentive to our requests and created an excellent itinerary that matched what we wanted to experience and where we wanted to go. During the trip, she and her team were very responsive to our needs. They even found me a Reiki master last minute for a session in Kyoto! We went to a cooking class, food tours, day trip to Mt. Koyasan and so many other wonderful tours of the different cities, towns and villages we stayed in. The hotels were perfect. The team was there for us all the time. Thanks to them, we enjoyed our Japanese adventures and have very fond memories that will last a lifetime. Thank you Leny and team!🙏🏼😻🌸❤️
Reply from kimkim2026-04-11
Hi Liz!
We’re delighted to hear that Leny and her team created such a thoughtful itinerary and were able to support you every step of the way. From the cooking class and food tours to Mt. Koyasan and even arranging a last-minute Reiki session in Kyoto, it sounds like your Japan adventure was truly special.
We’re so glad the hotels, experiences, and support along the way helped create memories that will last a lifetime. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
I had no interest in being herded around on a group tour on and off buses and being told where and when to eat and shop yet needed guidance as this would have taken hundreds of hours to plan properly. Kim Kim was the perfect compromise. The trip was customized for us after an initial conversation and then a two hour zoom with Leny. We had 5 private guides in different areas each one better than the next. We were reminded each day of our next day’s plans with specific instructions if we wanted to take the train. For full day tours the guides picked us up at our hotel. The cooking class with Bob in Takayama was so great and authentic, as was the tea ceremony and the dinner with Maiko who is like a Geisha in training. We also got amazing deals on vintage designer bags in the Namba area of Okasa which is like a combination of Times Square and the San Genaro feast on steroids. We ran the gamut with a visit to Mt Koya to be in touch with our spiritual side. This was a trip of a lifetime and we could have never done it without Leny and her team. Absolute kudos to them. I cannot recommend them highly enough.
Reply from kimkim2026-04-11
Hi Francine!
Thank you so much for this wonderful review! We’re thrilled to hear that your custom trip struck the perfect balance between expert guidance and the freedom to explore on your own. It’s especially great to know that Leny and her team helped create such a memorable experience, from your private guides and daily support to special moments like the cooking class in Takayama, the tea ceremony, dinner with a maiko, and your visit to Mt. Koya.
We truly appreciate your kind words and recommendation, and we look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
D
DebF · 1 review · Experienced 2026-03-15 ·
★★★★★
Kimkim is great.
This is the second time we’ve used KimKim. The use of local people makes a huge difference. Everything has been well planned and checked through with you to make certain it makes the vacation you’re looking for. They are also there through the trip in case there are questions or the need for changes. Can’t recommend them enough.
Reply from kimkim2026-04-11
Hi Deb!
Thank you so much for your thoughtful review and for choosing kimkim again! We’re so glad to hear that the local expertise, careful planning, and support throughout your trip helped create the kind of vacation you were looking for. Your recommendation means a lot to us, and we look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
Kimkim was awesome!
I would highly recommend them. They were extremely efficient and we could get hold of them if needed any time. All the cars and drivers were on time and very courteous.
Reply from kimkim2026-04-11
Hi Marlar!
Thank you so much for your kind words and recommendation! We’re thrilled to hear you had such a smooth experience and that our team was efficient, responsive, and reliable throughout your trip. It’s wonderful to know the drivers and transfers all went so well. We look forward to helping you plan more unforgettable trips in the future.
Best,
The kimkim Team
b
brian gilbert · 2 reviews · Experienced 2026-03-08 ·
★★★★★
We are kimkim fans!
We have now used kimkim for three different trips… Each time the trip was carefully planned and they really listen to what we wanted to do at each place… We’re looking forward to our next trip with kimkim which will be in Morocco
Reply from kimkim2026-04-11
Hi Brian!
Thank you so much for your continued trust in kimkim! We’re delighted to hear that each of your trips has felt carefully planned and tailored to what you wanted to experience. We’re especially excited to hear that Morocco is next, and we look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
J
J M · 1 review · Experienced 2026-03-06 ·
★★★★★
A trip of a lifetime
The local folks working with Kimkim were excellent. My journey to visit the originating northern India was excellently planned and elegantly executed. Amazing.
Reply from kimkim2026-04-11
Hi J M!
Thank you so much for your kind words! We’re thrilled to hear your journey through northern India was so well planned and smoothly executed, and that our local team helped make it such an amazing experience. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
I disliked the service did not book air travel and that had to be an independent transaction. It added some complications tat were not comfortable.
Also, the advertised room was not available after submitting the deposit. I knew well in advance to make a decision but it felt like a bait and switch. We had two use two different places for the stay.
I did like the Aera and it's staff.
The e mail and KIm Kim site were very good about communication, responsiveness and having all the relevant itinerary information available.
Reply from kimkim2026-03-29
Hi John!
Thank you for your feedback and for sharing your experience with us. We understand it can be inconvenient to book airfare separately, as kimkim specializes in crafting in-country itineraries and accommodations rather than international flights. We’re sorry to hear about the change in your advertised room and appreciate your understanding with that adjustment.
We’re glad you enjoyed the area and staff, and that our team’s communication and online platform were helpful. Thank you for choosing kimkim and for your honest feedback—we’ll use it to keep improving.
Best,
The kimkim Team
M
Martin Lowen · 1 review · Experienced 2026-03-13 ·
★★★★★
Our fourth trip with Kim Kim and there will be more.…
Kim Kim is so easy to work with and will alter the itinerary to fit what you want to do, while providing good suggestions from their knowledge of the place you are going.
Reply from kimkim2026-03-29
Hi Martin!
Thank you for your kind words! We're thrilled to hear that you found kimkim easy to work with and appreciated our flexibility and local suggestions. It's our goal to make every trip personal and memorable. We look forward to helping you plan your next adventure!
Best,
The kimkim Team
Alirio was excellent! Was like traveling with a family member
Reply from kimkim2026-03-29
Hi Narasimhachar!
Thank you for your wonderful feedback! We’re so happy to hear that Alirio made your trip feel special and comfortable—just like traveling with family. We appreciate you choosing kimkim and hope to help plan your next adventure soon!
Best,
The kimkim Team
Everything was taken care of and everything was on time. The hotel in Panama City was great. I loved everything.
Reply from kimkim2026-03-29
Hi Donna!
Thank you so much for your kind words! We're delighted to hear that everything went smoothly and you enjoyed your stay in Panama City. We're glad you loved your trip and appreciate you choosing kimkim. We hope to help you plan another amazing adventure soon!
Best,
The kimkim Team
This was the 5th trip where we've used KimKim. They do an outstanding job of connecting us with local tour companies that arrange the perfect travel experience.
We've looking forward to working with them on our next trip!!
Reply from kimkim2026-03-21
Hi Judy!
Thank you so much for your continued trust and loyalty! We're thrilled to hear that you've enjoyed five amazing trips with kimkim and that our local partners have helped create memorable travel experiences each time. We look forward to working with you again on your next adventure!
Best,
The kimkim Team
We were going to us KimKim for a trip to the south of France. They planned about itinerary and when we asked for a cost breakdown, they wouldn’t offer it, but they would give us a percent of what our budget was going too. Our total budget was about $13,000 and they said 39% of that was for our accommodations. That was the first red flag. Seemed really high for our hotels. Second red flag was the $600 plus service fee. I have never seen that type of fee from a travel agency.
This prompted me to see what the actual cost of our rooms and excursions was. I found out that the actual cost of this trip was about $6,000. They were doubling the cost of our trip! What they are charging is criminal and is blatant price gouging. So glad we didn’t end up booking with them. Avoid at all cost unless you want to be grossly over charged. Terrible company, essentially a scam.
Reply from kimkim2026-03-21
Hi Lacey!
Thank you for sharing your concerns and feedback. We’re sorry to hear about your experience and understand your frustration around pricing transparency and service fees. At kimkim, we aim to provide clear communication and value to all our travelers, and we take your comments seriously. Your input is important to us as we continually strive to improve our services and processes. If you’d like to discuss your experience further, please feel free to reach out to us directly at [email protected].
Best,
The kimkim Team
Avoid Kimkim & Espíritu Travel (Their on-ground partner for Spain): Documented Billing Fraud and Zero Support
We paid $7,660.36 USD (approx. €7,130) for a trip that provided only 2 and 3-star value and was riddled with deceptive markups. Despite claims of "special rates," we were overcharged by thousands of dollars.
1.Systematic Pricing Inflation
Hotel Fraud: Kimkim billed €1,310 for ICON BCN. However, the partner CEO (Karin Eckhard) confirmed the nightly rate was €390, meaning we were overcharged by €530 for a single stay. This was the case with every hotel booking made by KimKim
Tour Markups: Every tour was priced significantly higher than the official public rates. For example, a wine tour billed at €510 costs only €270 on the operator’s website. This was the case with each tour and booking made by KimKim
Under-Refunding: For a cancelled €430, Sunset Hot Air Balloon Flight is for two people. KimKim has refunded only €268.81—the lower cost of a catamaran. While essentially pocketing €161.19 of our money for a service that never occurred.
2. Extreme Service Failures
Harassment: During the Barcelona Walking Tour, the guide harassed us over 50 times to provide a 5-star review while physically standing over us to ensure the review was written
Poor Quality: The "Gourmet" food tour was unpalatable, featuring low-cost house pours that other guests also complained about.
The Sóller Disaster: We were booked for a 8-10 person tour to Sóller but were trapped on a 56-seater coach for a rushed "transport tour" with no way to leave, despite multiple requests for help.
3. Total Support Negligence & Refund Error
Paid Support Ignored: We were charged $376 for the use of your support platform, yet KimKim have completely failed to acknowledge our written instructions. Despite three separate warnings that our payment card is closed, they negligently processed a refund to that account. This is a gross administrative failure that has effectively blocked us from accessing our refund
Financial Negligence: They processed a refund to a closed account despite three written warnings, essentially withholding our funds through sheer administrative incompetence.
This trip occurred during the low season and was booked 12 months in advance. We were told we were receiving "special rates," yet the difference between what we paid and the public rates is staggering
We must highlight that during the booking phase, we repeatedly expressed our dissatisfaction with the proposed 2 and 3-star hotels to Anita. We were consistently told that our budget was simply too low to cover higher-category hotel bookings. We now understand that our budget was only "low" because of their team’s excessive overcharges and secret markups of over 130%. They intentionally placed us in lower-tier accommodations while pocketing thousands of dollars in hidden fees.
Kimkim claims their rates are "impossible to beat," but our experience proves they utilize deceptive "itemized" billing to hide markups of over 130%.
Do not trust this agency with your money or your milestones.
Reply from kimkim2026-03-21
Hi Nishi,
Thank you for your feedback. We’re sorry to hear about your disappointing experience. Please know that we are already in direct contact with you and are actively working to resolve your concerns. Your feedback is important to us, and we are committed to addressing your issues as quickly and thoroughly as possible.
Best,
The kimkim Team
A
Ana Z · 2 reviews · Verified · Experienced 2026-03-08 ·
★★★★★
Great organization and suggestions
Great organization and suggestions, Greta trip planning.
Reply from kimkim2026-03-21
Hi Ana!
Thank you for your kind words! We're glad to hear you enjoyed the organization and trip planning. We hope to help you with your next adventure soon.
Best,
The kimkim Team
Travel with a local, who walks you through every step of the way.. KimKim.com
To plan a trip of a lifetime where do you start? How long do you think about it before you take that first step and make the decision to go 30 years in the making was a trip my husband and I wanted to take to Japan the culture, the food, the people, the anime, every aspect intrigued us and inspired us to go. I saw on social media and ad for kimkim.com myself having the same name I thought what the heck let’s see what they can do for our initial intake interview to get our take on what we wanted out of this trip where we wanted to go what we wanted to see to the people that followed up with us after our trip to make sure we had everything taken care of how we needed it, but every expectation was met. This company went above and beyond to make sure our dream trip not only came true, was as flawless as possible the biggest hurdle we’ve seen in researching this trip as people that first arrive and then I have no idea how to get where they’re going we had private transportation arranged for us. We had tour guides that would come and get us from our hotels and bring us back to our hotels. We had a local guide that would check in with us daily to make sure we knew where we were going and had any questions our experience was wonderful we had hiccups. We had things that happened but any trip especially a 14 day trip is gonna have different hurdles. Our Kimkim team was there, every step of the way.
From the transportation to and from place to place, to the tour guides that met us at our hotels and brought us back, the hotels that were our home away from home. Our trip was one of a lifetime. Our next journey is unknown, but our planning is not.
Kimkim will be who takes us there!
Reply from kimkim2026-03-21
Hi Kimberly!
Thank you so much for sharing your heartfelt experience! We’re honored that you chose kimkim to help bring your 30-year dream of visiting Japan to life. It’s wonderful to hear our team was there for you every step of the way, from the initial planning to local support during your journey, making sure everything went as smoothly as possible. We’re thrilled that your trip was filled with amazing experiences, and that even when challenges arose, you felt supported. We can’t wait to help you plan your next adventure—wherever it may be!
Best,
The kimkim Team
We were provided with an excellent itinerary and a very good driver Sonam Sherpa. Sonam also acted as a guide in some cases.
The trip to Tsonga lake required special defence permits which the travel company coordinated well.
We enjoyed the beauty of this lovely state without many distractions thanks to the planning and support provided by the travel team.
Reply from kimkim2026-03-21
Hi Sanjeev!
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the culture, history, and natural beauty of Sikkim, and that the itinerary and support from our team helped make your trip smooth and memorable. It's great to know Sonam Sherpa provided excellent driving and guidance, and that permit arrangements were handled seamlessly. We appreciate your kind words and would be happy to assist with your future travels!
Best,
The kimkim Team
