kimkim (kimkim.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
What people say
A
Alan Bowles · 7 reviews · Experienced 2026-03-02 ·
★★★★★
Poor performance & reponce
We are currently still on our trip through Latin America (Chile, Argentina and Brazil), and to be honest we are extremely disappointed with what we paid ($16,800) versus what we actually received.
We chose KimKim because South America was unfamiliar territory for us, and we expected a company with local knowledge and experience to guide us and help create a smooth and memorable holiday. Unfortunately, that hasn’t been the case.
KimKim booked six hotels for us, and we still have one to go. Out of the first five, we have only liked one. Several of the hotels were located so far away from anything that we had no real option other than to eat at the hotel restaurant. Others had very poor views — things like car parks or the backs of neighbouring houses — which was disappointing when you come to places like Patagonia expecting views of mountains, glaciers, or at least something interesting.
One recommendation was to stay in Puerto Natales, which in hindsight made little sense. There is very little there and it felt like a completely wasted stop. We spent half a day and one night in a noisy hotel, only to be up at 6:30am the next morning to organise our own taxi to the bus station and take a bus that was supposed to be a 5-hour journey but actually took over 6 hours. The bus itself was very old and uncomfortable.
The overall planning and logistics have felt poorly thought through. More than once we found ourselves trying to figure out details the day before travel. This is exactly the sort of thing we expected a travel company to manage for us.
For clarity, KimKim arranged:
6 hotels
3 single-day guides for trips
1 guide for 3 days for trip
1 bike tour guide
3 pickup transfers
1 cross-border bus to Argentina
3 packed lunches
3 taxis
They did not cover dinners, most lunches, international flights, local flights, car hire, or our final 4 nights of accommodation in Buenos Aires — all of which we paid for separately.
So for the amount we paid, the value simply isn’t there.
A good travel company should understand the realities of travelling between locations, provide accurate information about journey times, and design an itinerary that actually works for the traveller. Instead, it often felt like we were left to manage things ourselves.
Yes, we signed off on the itinerary, but that was based on trusting the agent’s knowledge and experience to deliver a seamless trip. That trust unfortunately hasn’t been rewarded.
Based on our experience, I would not recommend KimKim. With some basic research, I genuinely believe most people could plan a better trip themselves.
Very disappointing experience. 😞...........my reply to your responce 22/3/2026....Hi,
Thanks for your reply.
I’ll be honest — it doesn’t really address the substance of what I raised. I understand you’re acknowledging the feedback, but this goes beyond general disappointment.
What stands out most to us is that the trip didn’t feel thoughtfully put together. It often felt like a standard template using existing suppliers rather than something designed around what we were actually looking for. That’s difficult to accept given the level of spend and the expectation that comes with using a specialist platform.
The issues weren’t isolated. Across multiple locations we had hotels that were poorly situated or lacking in basic atmosphere, logistics that didn’t make much sense in practice (Puerto Natales being a good example), and moments where we were left figuring things out ourselves at short notice. That’s exactly the kind of friction we were trying to avoid by booking this way.
I appreciate that time goes into building an itinerary, but from our side it hasn’t translated into a smooth or well-judged experience. The overall value simply doesn’t reflect what we paid.
At this point, I’d like to understand how you view this from your side and what you feel would be a fair way to resolve it. I’m not looking for a generic response — I’d appreciate something that properly reflects the issues raised.
Thanks,
Alan
Reply from kimkim2026-03-21
Hi Alan,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your experience so far has not met your expectations, especially given the trust you placed in us to help plan your trip through Latin America. We understand how important it is for every aspect of your journey to be well-organized and tailored to your needs, and we regret that the accommodations, logistics, and overall value have not aligned with what you were hoping for.
Your input regarding hotel locations, travel logistics, and communication is extremely valuable, and we take your concerns seriously. If there are any outstanding issues or if there’s anything we can do to assist for the remainder of your trip, please contact your local specialist or reach out to us at [email protected] so we can address your concerns as quickly as possible. Thank you again for your honest feedback. We will use your comments to help improve our services for future travelers.
Best,
The kimkim Team
Incredible trip to Finland organized by Emerson/kimkim
We had an incredible trip to Finland and Estonia thanks to Emerson’s outstanding planning and support. When our flight to Helsinki was cancelled and our return home was delayed by a blizzard in the U.S., he immediately stepped in, reworked our itinerary, and helped minimize the extra costs.
Communication was excellent throughout, and Emerson was always responsive, calm, and incredibly helpful. The hotels, tours, and transfers he arranged were all fantastic, with dogsledding and the Northern Lights tour as highlights.
An unforgettable family trip. We highly recommend kimkim and Emerson!
Reply from kimkim2026-03-21
Hi Amy!
Thank you so much for your wonderful review! We’re thrilled to hear that Emerson’s planning and support helped make your trip to Finland and Estonia memorable, even when faced with unexpected travel changes. It’s great to know that you enjoyed the hotels, tours, and especially the dogsledding and Northern Lights. We truly appreciate your recommendation and hope to help you with your next adventure!
Best,
The kimkim Team
Thailand may be my new favorite place in the world.
⸻
I’ll never stop dreaming of Thailand. The people were the kindest I’ve ever met, and the beauty of the country is hard to put into words.
Overall, Kimkim was great to work with. They created exactly the kind of trip I asked for and were very responsive throughout the planning process. We specifically requested boutique, locally owned hotels, and our itinerary included four different hotels and three domestic flights, all arranged seamlessly.
Every step of the trip was organized well. We had an interpreter/guide with us throughout, and all transportation was professional, clean, and always on time. That level of organization made traveling around the country very easy.
We started with three days in Bangkok, which was such a fun city. It was vibrant and very affordable. We toured beautiful temples and did an incredible food tour through Chinatown.
In Chiang Rai, visiting the White Temple, the Blue Temple, and the Black House was fascinating. We learned a lot about Buddhism and Thai culture.
Chiang Mai was another highlight. The Elephant Nature Park was especially meaningful to me because it is a true rescue sanctuary rather than a zoo or performance venue. The night markets and street food were also fantastic.
Then there was Koh Samui. What can anyone say about the islands? It feels like being inside a movie. The beaches are unlike anything I’ve ever seen. We did island hopping on private speedboats that were new, clean, and had a wonderful crew. The beauty of the islands was unforgettable.
There were just a few things I would change.
The hotel in Koh Samui, The Sarann, did not match the quality of the other three boutique hotels. The grounds, pool, and oceanfront setting were beautiful, but the rooms were quite run down and in need of renovation. The furniture was very worn (one chair actually collapsed when I sat in it), the floors were uneven, and there were visible paint issues throughout. The location was quiet, but it was also isolated—we couldn’t walk anywhere, and there were no beach chairs or umbrellas available. The staff and food also didn’t feel at the same level as the other places we stayed.
I also want to mention our guides. Leena, who was with us for much of the trip, was professional, punctual, and kept everything running on schedule. She did exactly what was required of her and handled logistics well. That said, because you spend so much time with your guide on a trip like this, it would have been nice to have someone a bit more conversational, relaxed, and enthusiastic about sharing history and culture. At times it felt like she preferred minimal interaction, which made things feel a bit awkward for long stretches of time together. Again, she did her job well—it just felt more like having a coordinator than a companion guide.
On the other hand, Cookie in Chiang Mai was fantastic. She was knowledgeable, warm, and clearly excited to share her culture and stories with us. Her enthusiasm made the experience feel much more personal and engaging.
All of our drivers were excellent as well—professional, safe, and reliable.
Overall, we had an incredible trip and Kimkim did a great job organizing a complex itinerary across multiple cities and flights. Thailand completely captured my heart, and I can’t wait to come back someday.
Reply from kimkim2026-03-21
Hi Jillian!
Thank you so much for your thoughtful and detailed review! We’re delighted to hear how much you loved Thailand and that our team helped create a seamless, well-organized journey with the unique experiences you were looking for. We appreciate your honest feedback about the accommodation in Koh Samui and your guide experience, and we’ll use your comments to continue improving our service. It’s wonderful to know that highlights like Chiang Rai, Chiang Mai, and island hopping in Koh Samui made your trip unforgettable. We hope to help you dream up and plan your next adventure soon!
Best,
The kimkim Team
Excellent trip planning. Elena really listened to our desires and worked hard to make sure we covered a variety of indoor and outdoor activities. Highlights for me were the paper-making instruction, Hanoi scooter ride, the majestic and peaceful mountains around Topas EcoLodge, our royal dinner, cooking class in Hoi An, and all that Chiang Mai had to offer. Your guides were all so attentive and flexible. A very enjoyable experience! I would recommend your company to anyone planning to travel to Viet Nam and Thailand!
Reply from kimkim2026-03-21
Hi Pam!
Thank you so much for your kind words! We're delighted to hear that Elena helped craft a memorable trip with such a great mix of activities and experiences across Vietnam and Thailand. It's wonderful to know that our guides made your journey enjoyable and flexible. We truly appreciate your recommendation and hope to help you plan another adventure soon!
Best,
The kimkim Team
The trip to Australia was amazing. I enjoyed many adventures that I had never done before; such as, snorkling, a camel ride, a beautiful boat trip at night of Sydney harbor. Just to name a few The Great Ocean Drive was incredible and I especially loved the 12 apostles. That was breath taking. It was a great way to be out of the cold. Everything was planned out perfectly by Paula at Kimkim. Everything ran on time with no issues. Trip of a lifetime.
Reply from kimkim2026-03-07
Hi Elaine!
Thank you so much for your wonderful review! We're delighted to hear that your trip to Australia was filled with unforgettable adventures and that Paula’s planning made everything run smoothly. It’s fantastic to know you enjoyed experiences like snorkeling, the camel ride, and the Great Ocean Drive. We’re thrilled we could help make this a trip of a lifetime for you!
Best,
The kimkim Team
We just completed a 12 day trip to Nepal. I had been planning the trip for several months and Kim Kim, specifically, Chhewang, helped us along every step of the way! He listened to what we wanted to do and set us up with a great itinerary. We have never done an organized tour before. We were referred by friends, and we are so glad we chose this route for our trip to Nepal!
The first few days were spent in Kathmandu, which is a wonderful city. Pick up at the airport, and all transportation provided by Kim Kim was flawless. After Kathmandu, we were off to Pokhara for a trek. The drive from Kathmandu to Pokhara is the only part of the trip we would change. The roads are horrible and crowded. The ride of about 200 km, took about 8 hours. The views were good, but the time would have been better spent by flying. Pokhara is beautiful, and we could have done a couple more days of exploring there on our own. The trek was great and some of the most beautiful things we have ever seen! We are 60 and 68, and in decent physical condition. This pushed us as far as we wanted, and we are so glad we did it. What made it most enjoyable was our guide, Pema. He was absolutely the best! Just a wonderful person and so helpful and informative! He is now truly a friend for life! After the stay in Pokhara we were off to Chitwan National Park. Again, a wonderful experience! Made even better by our guide Suren. We saw many things and enjoyed the accommodation very much. After a few days there, a flight back to Kathmandu for a day or so and then a ride to the airport. Overall, a 5 star tour and experience.
Reply from kimkim2026-03-07
Hi Doug!
Thank you so much for sharing your wonderful review! We’re thrilled to hear that Chhewang was able to create a memorable itinerary tailored to your interests, and that your first organized tour was such a positive experience. It’s great to know you enjoyed Kathmandu, Pokhara, your trek, and Chitwan National Park, and that guides like Pema and Suren made your trip extra special. We appreciate your helpful feedback regarding the drive between Kathmandu and Pokhara. Thank you for choosing kimkim—wishing you many more amazing adventures ahead!
Best,
The kimkim Team
R
Roger · 3 reviews · Experienced 2026-02-16 ·
★★★★★
Egypt a Trip Through Time and Back
This was our first time in Egypt. I worked with Kim Kim travel to organize and customize our trip. The service was outstanding. The original itinerary although well thought out wasn’t a 100% of what we wanted. We contact Aya with the changes, she was completely responsive and made all the changes so we could have a completely customized agenda. Kim Kim travel representative Aya did an outstanding job. Whenever I contacted her she got right back to me. It seems she works 24 hours a day.
During our time in Cairo, she was always available and checking in to make sure that things were going well. Any glitches she immediately corrected. I can’t say enough about her service and attention to detail.
Upon arriving in Cairo we were met by Osama, and we were fortunate enough to have Osama as our Tour Guide in Cairo towards the end of our trip as well. He has a genuine love for Egypt and an incredible knowledge regarding the history of Cairo and the history of Egypt in general. Aside from his sincere love for his country and ability to flawlessly instill his knowledge he is a most delightful individual and a joy to be around.
Sam, another one of our guides while we were in Cairo is a wealth of information and sincerely cares about his tour groups. We toured the GEM, the pyramids, Memphis, Sakkara and a full day trip in Alexandrea with him. Sam is another outstanding Tour Guide and Egyptologist, with a wealth acknowledge and a true love of his country He has a sincere respect for other cultures and is fun to be around. We purchased custom made rugs, which will take several months to manufacture. Sam has offered to stay in touch with us and the manufacturer until the job is completed to our satisfaction.
Mansour was our guide on the river, Nile cruise and in Luxor and Aswan. Mansour is a very special person and also an Egyptologist with a superior knowledge of Aswan and Luxor, not only from a historical perspective but seems to know all the hidden gems of the cities as well, not to mention he seems to know everyone in both cities. What a joy it was spending a few days with him, I cannot say enough about Mansour he such a wonderful person.
I don’t remember all our drivers names, but they were all terrific as well , respectful and accommodating.
Reply from kimkim2026-03-07
Hi Roger!
Thank you so much for sharing your thoughtful and detailed feedback! We’re delighted to hear that your first trip to Egypt was so memorable and that Aya provided outstanding service, customizing your itinerary and ensuring everything ran smoothly throughout your journey. We’re also grateful for your kind words about Osama, Sam, Mansour, and the rest of the team—it's wonderful to know they helped make your experience truly special with their knowledge, care, and passion for Egypt.
We appreciate you choosing kimkim and look forward to helping you plan your next adventure!
Best,
The kimkim Team
We have used KimKim twice and have recommended them to several friends and fellow travellers. Why?
Prompt responses and very professional, caring and thoughtful representatives (Alex Conrado this trip) who were able to understand what we were looking for, using their local knowledge and experience to work with us to created our holiday. We felt we were dealing with a personal friend on our most recent trip to Belize (in fact he took the time to meet as face-to-face in Antigua). Arrangements made by KimKim have always been 100 reliable, including accommodation, transportation and activities.
Reply from kimkim2026-03-07
Hi Mrs. Davis!
Thank you so much for your kind words and for choosing kimkim again for your travels! We’re delighted to hear that Alex provided such attentive and thoughtful service and that your trip to Belize went smoothly. It means a lot to us that you’ve recommended kimkim to friends and fellow travelers. We look forward to helping you create more memorable journeys in the future!
Best,
The kimkim Team
We had two guides and drivers, one in Chiang Mai and the other in Bangkok. The ones in Chiang Mai were terrific! In Bangkok, our driver was great. The guide, who has been doing the job for many many years, seemed a bit unenthusiastic. She certainly was punctual and fulfilled the itinerary, but it all seemed on auto-pilot.
We booked hotels prior to engaging KimKim. It seems our Bangkok hotel was out of the central area, thus making touring less convenient. As KimKim had our hotel address and designed our touring itinerary, we would have appreciated its guidance on possibly changing hotel location to improve its convenience for touring.
Reply from kimkim2026-03-07
Hi Madame!
Thank you for sharing your feedback with us. We're glad to hear you had a wonderful experience with your guide and driver in Chiang Mai, as well as your driver in Bangkok. We’re sorry to hear that the Bangkok guide did not fully meet your expectations and that the hotel location made touring less convenient. Your comments are invaluable and will help us improve our service and recommendations in the future. We appreciate you choosing kimkim and hope to assist you on your next adventure.
Best,
The kimkim Team
V
Veda · 1 review · Verified · Experienced 2026-02-26 ·
★★★★★
Our Memorable Patagonia Trip…
The trip was a lifelong memorable event for us especially Penguin tours, Glacier tours and Torres del Paine. Kimkim travel partners organized the program well and made us comfortable.
Reply from kimkim2026-02-28
Hi Veda!
Thank you so much for sharing your experience! We’re thrilled to hear that your Patagonia adventure was a lifelong memorable event, especially the penguin and glacier tours, as well as your time in Torres del Paine. Our team takes great pride in providing thoughtful planning and support to ensure your comfort and enjoyment throughout your journey. Thank you for choosing Kimkim to help create such special memories—we hope to assist you with more amazing travels in the future!
Best,
The kimkim Team
Highest praise for Francisco and his team at KimKim.
We can't speak highly enough about our team at KimKIm. Our 16 day trip to Patagonia, Atacama and Rapa Nui ran like clockwork. A team member was always almost instantly available (via WhatsApp) whenever we had a question. Not only were the hotels, guides and transfers excellent, they helped make dinner reservations for those of us who speak no Spanish. Just absolutely first rate, from start to finish.
Reply from kimkim2026-02-28
HI Allan!
Thank you so much for your incredibly kind words! We’re delighted to hear that your 16-day adventure through Patagonia, Atacama, and Rapa Nui was seamless and memorable. Francisco and the team work hard to ensure everything runs smoothly, and we're thrilled that you felt supported at every step—even down to dinner reservations! Providing prompt and attentive service is important to us, so knowing we were able to assist you whenever needed means the world. Thank you for choosing us to help plan your journey, and we hope to welcome you on another unforgettable trip soon!
Best,
The kimkim Team
V
Vermonter · 3 reviews · Experienced 2026-02-12 ·
★★★★★
Absolutely Flawless Service
Absolutely flawless service! They made our trip a best ever experience with a tour company. Excellent hotel, transportation arrangements, the Best Tour Guides we've ever had. They stayed in touch and continually updated us for each event. Also we requested last minute additions to our itinerary that were perfectly executed by the team!!!
Reply from kimkim2026-02-28
Hi Vermonter!
Thank you so much for your wonderful review! We're overjoyed to hear that you had such a flawless and memorable experience with us. Our team takes great pride in providing excellent service, from hotel and transportation arrangements to ensuring you have the best tour guides possible. It’s fantastic to know our efforts to stay in touch and update you throughout your trip made a positive difference. We’re especially pleased that we could accommodate your last-minute requests to make your adventure even more special. Thank you for trusting us to deliver your best-ever travel experience—we can’t wait to help you plan your next journey!
Best,
The kimkim Team
l
lucy · 5 reviews · Experienced 2026-01-31 ·
★★★★★
Whole trip felt personalised, efficient and well informed.
helpful at booking stage and didn’t mind how many times tweaked the trip.
Actual tour superb, our main guide & 2 local ones were exceptional. Whole trip felt personalised, efficient and well informed.
Reply from kimkim2026-02-28
Hi Lucy!
Thank you so much for sharing your experience with us! We're thrilled to hear that your trip felt personalized, efficient, and well-informed from start to finish. Our team strives to be as flexible and helpful as possible during the booking process, so we're glad to know you felt supported every step of the way. It's wonderful to hear that your main guide and local guides made such a positive impact on your journey. We truly appreciate your feedback and hope to help you plan another amazing adventure in the future!
Best,
The kimkim Team
Overall the trip was fantastic. My husband and I thought KimKim did a great job in helping us to create our vacation. The vacation was well-paced and had a variety of different experiences, some strenuous and some more relaxing. The landscapes were breathtaking. We especially loved kayaking near the glacier (Moreno) and the day we spent with our private guide, Max. Also loved the hike up to Upsula Glacier and the fantastic lunch in the Estancia. The hotels were very good; however the Boutique Hotel La Cantera was a bit run down. No big deal, just not as nice as the others. All of the guides were great and the connections all went very smoothly. Probably my least favorite part was the hike on Punto Arenas. It was very boggy and muddy and I couldn't make it all the way; Jim did with difficulty. But others did fine; I guess we are not in such good shape. Also, the zodiac there was rather long--two hours each way, wet and pounding--but I know my husband chose that area!
I also appreciated it that a KimKim rep met with us at one point during the vacation to go over a particular itinerary. In fact they were easy to reach and quick to respond anytime we had questions.
I highly recommend using KimKim for your vacation!
Reply from kimkim2026-02-15
Hi Janet!
Thank you so much for your thoughtful review! We’re delighted to hear that you and your husband had a fantastic trip, enjoyed the varied experiences, and appreciated the breathtaking landscapes. It’s great to know that our team, including your private guide Max, helped make your vacation memorable, and that you found our support easy to reach and responsive throughout your journey.
We appreciate your honest feedback regarding the Boutique Hotel La Cantera and your experience at Punto Arenas—it’s always helpful as we work to improve our services and recommendations. Thank you again for your high recommendation, and we hope to help you plan your next adventure!
Best,
The kimkim Team
There were great suggestions that were made and amazing tours that were booked.
I thought the info on visas should have been much more blatant and way more highlighted. That cost me a day a day and an additional $2,000 in airline rebooking fees.
Also, I felt one night of the hotel in Melbourne could have been cancelled when I had to rebook my flight due to the airline rebooking issue, but it wasn’t, and lastly, I was told there would be not “drop off charge” on a car rental in Port Macquarie, but there was. I received a written apology, but not financial compensation.
Reply from kimkim2026-02-15
Hi Daniel,
Thank you for your feedback and for highlighting the great suggestions and amazing tours you enjoyed. We’re truly sorry to hear about the challenges you faced regarding visa information, airline rebooking fees, the hotel in Melbourne, and the unexpected car rental charge. Your experience is important to us, and we apologize for any inconvenience or miscommunication. We appreciate your input and will use it to improve our service and communication in the future. If you’d like to discuss your concerns further, please reach out to us at [email protected].
Best,
The kimkim Team
Everything was meticulously planned & went perfectly. Huge attention to detail, which we greatly appreciated.
Reply from kimkim2026-02-15
Hi Nicole!
Thank you so much for your wonderful feedback! We’re delighted to hear that everything was meticulously planned and went perfectly for your trip. Your appreciation for our attention to detail means a lot to us. We look forward to helping you with your next adventure!
Best,
The kimkim Team
We could not be more amazed by this trip!! Everything went incredibly smoothly. Rides came, hotels were all arranged, tours were delightful, guides were like family, not to mention the unbelievable backdrop of Australia!!
We loved every minute! Thank you so much KimKim for a trip we’ll never forget!
Reply from kimkim2026-02-15
Hi Faye!
Thank you for your amazing review! We're thrilled to hear that everything went smoothly and that you enjoyed your time in Australia. It’s wonderful to know that the rides, hotels, tours, and guides all exceeded your expectations and made your trip unforgettable. We appreciate your kind words and hope to help you create more lifelong memories on your next adventure!
Best,
The kimkim Team
KimKim travel made our trip a success. From the transportation, hotels, excursions and guides everything was perfectly arranged and timed for us. We would definitely consider using KimKim again in the future.
Reply from kimkim2026-02-15
Hi Glenn!
Thank you for your kind words! We're delighted to hear that everything was perfectly arranged and that you had a successful trip. We appreciate your trust in us and look forward to helping you plan your next adventure in the future.
Best,
The kimkim Team
Costa Rica Trip.
We began planning our trip in August. The communication between me and our planner was excellent. He considered our dreams and set up our trip. We tweaked several of the items and finalized on a Itinerary.
Because our flight back home was at 9am, we decided to add an additional day to the trip and stay at a hotel near the San Jose airport (with an airport shuttle). Since we didn't need to arrive in San Jose at a specific time and since the itinerary stated that (direct quote) "With private transfers, pick-up times are flexible, so you can set the departure time whenever you like" we requested a 5pm pickup and planned a private excursion for that afternoon.
We were then informed "5.00 pm is a bit late, especially because we do not recommend taking transfers in the evening hours, but let me double-check with operations." I let the planner know that we can cancel our excursion, but we needed to know. A few days later we were informed that our pickup time for the transfer back to San Jose was approved.
The first few days of our trip was good. The weather didn't cooperate and our hotel in Monteverde lost power for 14 hours. They did an awesome job in spite of the issues.
The main issues with the trip occurred after arriving in Manuel Antonio. Our first tour was cancelled at the last minute. This meant we didn't have time to set up another tour.
On our last day, we had our independent kayak tour. When we returned to the hotel, we had enough time for a cold shower and to pick up something to tide us until we arrived in San Jose. The transport scheduled never arrived.
No one answered the emergency line and the transport company had no record of the pickup.
After about 45 minutes, I send a message through the trip chat. We were finally contacted by the local agency representative and told the transfer was not organized. We were finally picked up about 90 minutes after we were supposed to be.
We requested compensation for the final transfer but were told "we provided the service even though it was outside the recommended travel hours, so unfortunately, compensation does not apply in this case". It seems though advertised that "pick-up times are flexible, so you can set the departure time whenever you like" this is not true. It was also extremely stressful not to be able to contact someone in case of an emergency.
Because of the issues we had our final two days, I would not recommend KimKim. The tour as planned fit our needs, but the cancellation of one tour, the failure to set up the transport for the final day and the fact WE COULDN'T REACH ANYONE on the Emergency line means I wouldn't trust relying on this company.
Reply from kimkim2026-02-15
Hi Judy,
Thank you for sharing your detailed feedback. We're sorry for the difficulties you faced with the last-minute tour cancellation, missed transfer, and problems reaching our emergency line during your Costa Rica trip. We understand how disappointing and stressful this must have been, and we apologize for any miscommunication or inconvenience caused. This is not the level of service we strive for, and we appreciate you bringing these issues to our attention. Please feel free to reach out to us at [email protected] so we can follow up directly and work to resolve your concerns.
Best,
The kimkim Team
C
Chris Grazzini · 2 reviews · Experienced 2026-02-05 ·
★★★★★
Outstanding experience with KimKim
Kikkim planned our trip with our input. Had an amazing trip with outstanding tours, guides, accommodations and travel by plane all included. We just had to show up!!
Reply from kimkim2026-02-15
Hi Chris!
Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing trip and enjoyed the tours, guides, accommodations, and seamless travel arrangements. It’s great to know we could make your travel experience so easy and enjoyable. We look forward to helping you plan your next adventure!
Best,
The kimkim Team
