kimkim (kimkim.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. 87% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Everything went as planned! Locations, activities and logistics were outstanding.
Hi Kevin! Thank you for your wonderful feedback! We’re delighted to hear that everything went as planned and that you were pleased with the locations, activities, and logistics. It means a lot to us to know you had such a great experience. We hope to help you plan another amazing trip soon! Best, The kimkim Team
Most everything went smooth and was well organized. My only complaint was one of our hotel stays was not booked as we had originally agreed. We were supposed to be in a different location within the hotel and we were not. I am sure Kim Kim decided to save money by booking the cheaper accommodation but never informed us. We had a similar situation with one of the golf courses we played. The golf course personnel said kikkim booked the tee time and then canceled it. Kimkim said the course would not let book a tee time unless we were staying at their hotel but the golf course said that was not the truth. No compensation was offered for either situation.
Hi Michael! Thank you for your feedback and for highlighting what went well with your trip, as well as the issues you encountered. We’re sorry to hear about the problems with your hotel stay and golf course booking, and we apologize for any miscommunication or inconvenience this caused. Your experience is not the standard we strive for, and we appreciate you bringing these matters to our attention. If you’d like to discuss this further, please reach out to us at team@kimkim so we can address your concerns directly. Best, The kimkim Team
Highly recommend letting kimkim plan your adventure. Everything went smoothly, the guides and excursions were amazing, and the hotels were perfect. Having all the details handled by kimkim let us totally relax and enjoy our time in Thailand.
Hi Jacqueline! Thank you so much for your glowing recommendation! We're thrilled to hear that your trip to Thailand was smooth and relaxing, and that you enjoyed the guides, excursions, and hotels we arranged. Knowing that you could fully relax while we handled the details is exactly what we strive for. We appreciate your trust and look forward to helping you plan your next adventure. Best, The kimkim Team
I would actually give them a 4 1/2 if it were available. I had a great time and felt the various activities were fantastic and just what we asked for. For the most part, things ran smoothly, but there were some miscommunications around logistics that were frustrating towards the last part of the trip. Nothing major, but 1/2 star worth.
Hi Cheryl! Thank you for sharing your honest feedback with us. We're glad to hear that you had a great time and that the activities matched your requests. We also appreciate you pointing out the areas where we can improve, particularly regarding the logistical miscommunications towards the end of your trip. Your insight helps us refine our service to make future experiences even smoother. We hope to have the opportunity to assist you with another adventure and provide you with a perfect 5-star experience next time! Best, The kimkim Team
We just returned from a 2 week trip to Patagonia and Ushuaia. I can not express enough how much we enjoyed the experience. KimKim was there every step of the way. We were able to focus on having a great experience instead of how we were going to get around. We don’t like traveling with groups so this is perfect for us. This is our second time using KK and will definitely use them again. My wife is planning a girls trip to the Cotswolds in May and using KK as well. I’m thinking of our next vacation together in the fall. Big shoutout to Lorena and her team who were in constant contact with us on this journey.
Hi Rob! Thank you so much for your fantastic review! We’re thrilled to hear that you had such an enjoyable and seamless experience in Patagonia and Ushuaia. It’s wonderful to know that our service fit your travel style perfectly and that Lorena and her team were able to support you every step of the way. We truly appreciate your continued trust in kimkim, and we look forward to helping you and your wife with many more adventures to come! Best, The kimkim Team
My wife and I recently used KimKim for a two week trip to Thailand! It was the best - they put together a fun, well-balanced trip with memorable activities and great tour guides. 10 out of 10 experience, would recommend KimKim to anyone.
Hi Adam! Thank you so much for your wonderful feedback! We’re delighted to hear that you and your wife had such a fantastic trip to Thailand with memorable activities and great guides. Your recommendation means a lot to us! Best, The kimkim Team
The trip was carefully organized and executed flawlessly at every stage, without delays or unexpected issues.
Hi Tanya! Thank you so much for your kind words! We're thrilled to hear that your trip was carefully organized and went smoothly from start to finish. We appreciate your feedback and hope to help you plan another great adventure soon! Best, The kimkim Team
Having just completed our nine day trip in Colombia I can provide some thoughts. I have to say that I didn’t know really what to expect and what I would see in Colombia given the limited images and news about this country within Canada. Narcos, Shakira and Juan Valdez commercials can only go so far. Colombia and its cities far exceeded our expectations. We thoroughly enjoyed each of our guides and those who assisted along the way for days like Bike Tour and Gold Museum in Bogota, to the waterfall and organic farm lunch in Medellin. I will note for me specifically that the Gold Museum was the single most impactful visit I have ever had to a museum. Seeing the gold artifacts through the eyes of indigenous people was very moving. The Salt Cathedral also was absolutely stunning in size and scope. We didn’t just get Instagram worthy pics, we heard perspectives, and listened to new ideas and saw glorious sites. I thank everyone involved in introducing South America and Colombia to me. You are a tough act to follow. I will recommend Kimkim to family and friends (they have already gushed about the pictures) and I suspect and look forward to engaging with you further for future adventures with my partner, a loyal and repeat customer.
Hi Robert! Thank you so much for your wonderful and thoughtful review! We’re delighted to hear that Colombia exceeded your expectations and that you enjoyed such meaningful experiences with our guides. It’s fantastic to know highlights like the Gold Museum and Salt Cathedral left such an impact, and that your journey allowed you to experience Colombia beyond the usual images. Your recommendation means a great deal to us, and we look forward to helping you and your partner with more memorable adventures in the future! Best, The kimkim Team
The guide was not from the area we were visiting so it limited his knowledge and we ended up working directly with his contact in Belize. He didn't know a lot of the answers to my questions and gave me incorrect info when asked. Once i followed up locally they were able to get me better information.
Hi Laurie! Thank you for your feedback. We’re sorry to hear that your guide’s local knowledge did not meet your expectations and that you had to seek information elsewhere. Your comments are important to us, and we’ll work to improve our guide selection to ensure more knowledgeable, local expertise in the future. We appreciate you bringing this to our attention and hope to provide a better experience next time. Best, The kimkim Team
The booking was easy and Yuliana got us all the adventures, transportation and hotels without a problem.
Hi Blake! Thank you for your feedback! We're glad to hear that Yuliana made the booking process smooth and arranged everything seamlessly for your trip. Best, The kimkim Team
This is not a transparent company. The person we were working with would not break down costs for us and only quoted an amount per day. This was after months of working together and communicating.
Hi Rachel! Thank you for your feedback. We're sorry to hear about your experience and understand how important transparency is when planning a trip. We apologize for any frustration caused by not providing a detailed cost breakdown. Your comments are important to us, and we’ll review our processes to ensure better clarity and communication in the future. If you’d like to discuss this further, please feel free to reach out to us directly. Best, The kimkim Team
George planned a great trip in a relatively short time for high season. We enjoyed everything! The guides were knowledgeable and so funny - enjoyed all our activities! The hotels were lovely- clean and the staff were all so friendly! We would do this trip again no complaints!
Hi Michelle! Thank you so much for your wonderful review! We're delighted to hear that George was able to plan a great trip for you on short notice during the high season. It's fantastic to know you enjoyed the activities, guides, and hotels. Your positive feedback means a lot to us, and we’d be thrilled to help you plan another amazing adventure in the future! Best, The kimkim Team
We had a wonderful trip. The agency helped me with airport pickups and tours. Bangkok was very well organized with our guide Winnai who was always looking after us. In Puquet we had Dada who picked us up at airport and then we had a driver take us to the tours. In Koh Samui the hotel picked us up and took us to the airport and we organized our own tours.
Hi Yvonne! Thank you for sharing your experience! We're so glad to hear that you had a wonderful trip and that everything from airport pickups to tours was well organized. It's great to know that Winnai in Bangkok and Dada in Phuket took good care of you, and that your travels in Koh Samui went smoothly as well. We appreciate your feedback and hope to help you plan more memorable trips in the future! Best, The kimkim Team
Super well organized trip, interesting excursions, great guides, everything ran smoothly, would definitely recommend!
Hi N. Neveu! Thank you so much for your kind words! We're thrilled to hear that your trip was well organized and that you enjoyed the excursions and guides. We appreciate your recommendation and look forward to helping you with future adventures! Best, The kimkim Team
Overall a great experience and a responsive team. Loved the curated experiences and tours arranged by Eleni.
Hi Archana! Thank you for the kind review! We’re so glad you had a great experience and enjoyed the curated tours and experiences Eleni arranged. We’ll be sure to pass along your thanks — and we’d love to help with your next trip! Best, The kimkim Team
Extremely disappointed. I asked for a truly customized Basque Country trip with boutique hotels, local character, and insider experiences. What I received was a generic itinerary returned in under an hour—something I could have booked myself on Booking.com. They quoted about $8,000 per person, yet pricing it out independently came to under $6,000 total for both of us. That kind of markup is unacceptable, especially when the itinerary relied heavily on self-guided walks and standard activities anyone can find online. Not worth the cost or the claimed expertise.
Hi Julien, Thanks for your feedback. Our itineraries and pricing reflect locally vetted accommodations, private services, on-the-ground support, and the time our specialists spend tailoring a trip to your preferences. That said, we understand value is important, and we’re happy to review your quote and inclusions with our team if you reach out to our support team at [email protected]. Best, The kimkim Team
We had a wonderful trip to Greece with knowledgeable guides, reliable drivers, and helpful travel agents. I will definitely use Kim Kim again.
Hi Jacqueline! Thank you for the wonderful review! We’re so happy you enjoyed your trip to Greece and had great guides, reliable drivers, and helpful support throughout. We’d love to help you plan your next adventure! Best, The kimkim Team
Good coordination. Knoledgable guides
Hi Jason! Thank you for your review! We’re glad everything was well coordinated and that you enjoyed the knowledgeable guides. We hope to help you plan another incredible adventure in the future! Best, The kimkim Team
Original Travels did such an incredible job with planning our Morocco trip! They were so accommodating with our requests and really planned our itinerary around what we wanted. Our driver, Soufiane, was incredible! All of our guides were also great, would highly recommend!
Hi Sana! Thank you so much for sharing this! We’re thrilled that Original Travels planned such a great Morocco trip and tailored everything to your requests. We’ll be sure to pass along your kind words to Soufiane and the guides — and we really appreciate the recommendation! Best, The kimkim Team
Everything was organized and planned for our family- the activities were perfect for everyone. KIMKIM was responsive the whole trip!
Hi Anne! Thank you for the great review! We’re so happy everything was well organized and that the activities were a perfect fit for your family. And we’re glad our team could be responsive throughout your trip — hope we can help plan your next adventure! Best, The kimkim Team
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