KingsYard (kingsyard.com) has a 4.3 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 67% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-10.
I had a defective glass jar for the squirrel feeder. The company, after sending the a photo and my proof of purchase, replace the unit at no cost. Great company for its treatment of customers. They will flourish. I highly recommend them.
I bought 2 of your hummingbird feeders. Both have the same problem. You can't fully screw the hooks into the ant moat. They make a loud screeching noise when you turn them. I used pliers to try to get it screwed in and even then it would not finish screwing into the part. I bought the pretty pink flowered one and have to return it. Please have your quality control people look into this design issue . Very disappointed. I was hoping the 1st one i bought was just a fluke but the 2nd one had the same issue.
We’re very sorry that both feeders had the same issue with the hook and ant moat assembly. We understand how frustrating this must be, especially after you gave the product a second chance. Thank you for bringing this to our attention. We have shared your feedback with our product and quality control teams for further review. Please contact our customer service team with your order information so we can assist help provide an appropriate resolution.
I ordered a bird feeder which wasn’t a good fit with the rain and the water here. So they send me a return label that cost more than the cost of the bird feeder. These people have terrible customer service. I will never buy anything else from them.
We’re sorry to hear that the feeder wasn’t suitable for your local weather conditions and that the return process left you frustrated. This is not the experience we want our customers to have. We would appreciate the opportunity to review the return shipping charge and see how we can make this right. Please contact our customer service team with your order number and mention this Trustpilot review so we can look into the details and assist you directly.
I decided to feed live mealworms to our bluebirds this year because I learned that dried mealworms were dangerous for the babies. It may dehydrate them and I wasn’t going to take that chance. This was a perfect solution as the bluebirds and the smaller birds like the tufted tit mice and the Carolina wrens can get into the caged feeder easily, but the larger birds like the robins and mockingbirds cannot. The live mealworms cannot climb the side of the glass bowl. I liked the feeder so much that I ordered another one for the front yard. We have bluebird houses in the front and the backyard. I like to keep the feeder within easy access to the bluebirds, but not too close to the bluebird houses as they don’t like to draw attention to their houses. I highly recommend the KingsYard caged feeder for smaller birds and especially for use with feeding live mealworms.
Thank you so much for sharing your experience. We’re delighted to hear that the caged feeder has worked so well for your bluebirds and other smaller birds, while helping keep larger birds out. It’s especially helpful to know that the glass bowl works well for feeding live mealworms and that you found the feeder effective enough to order a second one for your front yard. We truly appreciate your thoughtful recommendation and the care you put into creating a safe feeding environment for your backyard birds.
We're new to bird watching and all that goes with it. My friend referred me to KingsYard for our first bird feeder. The products are top quality, attractive and easy to fill. The customer service is quick, thoughtful and helpful to give you a successful, enjoyable experience. I highly recommend KingsYard!
I have always been pleased with the products I've purchased from Kingsyard. They are high quality and reasonably priced. The one time I had an issue, I found their customer service to be beyond terrific. They responded to my email within one day, and instead of just shipping the missing part to me, they sent me an entire new item - which arrived the following day. I cannot recommend them highly enough!!
I now have purchased 11 of Kingsyard bird feeders. The construction is amazing with sturdy metal perches. I now have 5 different designs and they attract a variety of birds. I recently reached out to customer service for a missing perch and they responded the following day to confirm my shipping address. This company is FIVE-STAR!!!
I would never purchase from this company again. The item I purchased did not work out. I wanted to return it but was told I had to have the original box which I had already recycled. That is ridiculous. Buy from Amazon! They have a wonderful return policy.
I usually wait until a have a product for a bit before I review as many places send the review request contemporaneously with the product. I didn’t need to do that with a Kingsyard product. This is my third and the quality, durability, and price are near perfect. The very impressive thing about Kingsyard that I didn’t expect is customer support. There was an inundation of cowbirds. Also a yellow finch appeared briefly. I wrote Kingsyard and in several prompt, congenial, and informative exchanges they have given me advice that seems to have solved the problem. The tube feeder for finches in the picture was one thing. It’s only been up a few days and I have my first customer. I also now have the upside down suet feeder. That, and a recommended change in my general seeds have resolved the cowbirds problem. I can’t wait for the finches to get the word. In fact because of their advice I have more traffic over all. They’ve also advised how to better attract hummingbirds. I’m keeping an eye on the migration reports. When they get closer to Michigan I’ll put that out. I’ve gotten a heck of a lot more than the cost of my four feeders (all Kingsyard) added together. They also make them easy to fill and clean.
We love this company and their products! I own 5 of their feeders and every one of them is a hit with the birds. I recently contacted customer service regarding an issue and they resolved it immediately! Their feeders are durable, cute, simple to use and most importantly--birds love them!🐦⬛🐦
This company is dishonest. Their return policy clearly states "For guest customers, we offer free returns within 30 days upon delivery, if you have signed up as our member, you will have extended warranty period, please refer to our member page for detailed information." However after purchasing 2 feeders and wanting to return one of them because it was not very well made, they did not honor the return policy and made me pay the return shipping. They received my return on 10/15/26 and I have still not received my refund. I would not do business with this company, they are not to be trusted.
The customer service given by this company is outstanding. They definitely get on issues and resolve quickly. Very happy with KingsYard.
Less than 1 star. I bought a feeder from Kingsyard and was very disappointed in the quality for the price. I wrote them letting them know I wanted to return the feeder. They sent me a label to return it with. It was going to Amazon Warehouse. I took the package to ups and they quoted me 18.00. I couldn't believe 1. That I had to pay again to ship the birdfeeder back, 2. That it was going to Amazon when I purchased the feeder specifically through Kings Yard. I reached out to Kings Yard several times with my dissatisfaction about me needing to pay to ship the bird feeder back for 18.00 when I paid to have the birdfeeder shipped to me through Kings Yard for 7.00. I asked for a prepaid label, and they would not provide one. I called, asked to talk to a supervisor, I was told I couldnt talk to one I would have to email their customer service. So I did once again, and asked for a supervisor, and once again I was told no prepaid label, I would have to pay to return the feeder back, and my email was not forwarded to a supervisor. I will NOT be buying anything from Kingsyard again. They outsourced my order to a 3rd party and my bird feeder was expensive. Their customer service is absolutely terrible. They do not listen, its like they are reading and answering via a script. And you cannot communicate with a supervisor at all. I found a beautiful bird feeder locally, for half the price of the one I got from Kingsyard. Very very disappointing.
I bought a hummingbird feeder from this company through Amazon. The bottom part of the feeder broke so i contacted the company to see if i could purchase a new bottom as they are unique in size. They got back to me the very next day. They did not have a replacement bottom but offered me a full refund. I agreed, just so i can purchase another feeder. I never placed blame on them but they wanted to satisfy my purchase and with their offer, has now fully gained me as a customer for life. I love all they have to offer after looking at their direct website.
I purchased two birdfeeders, in honor of my now deceased daughter, of which I thought were bluebird feeders (the symbol for my daughter's passing). When they came they were suet only holding feeders. I attempted to explain this to them, of which is a whole other ordeal, talked a to a person ONE time, just to find out that they would not honor their 30- day return policy. The shipping label they sent me - WAS NOT A PRE-PAID label and to find out - I am expected to ship these two incorrect feeders BACK TO NEVADA from New York. It will cost be more to ship the feeders than they are worth. Companies that sell items have access to discounted shipping labels - they could have assisted me or paid half or something?? They couldn't give me the time of day, nor could I talk to a person. IF YOU'RE UNSUE DON'T PURCHASE. If you don't like it or decided it doesn't meet your needs - they won't help you to return it.
Hi Deb, First, we’re truly sorry for your loss. We understand that your purchase carried a very personal meaning, and we’re sorry this experience turned into a frustrating one. After reviewing your order, it appears the items received match what was selected at checkout. Regarding returns, our policy requires customers to cover return shipping when the item is not defective or incorrectly shipped. This is a standard practice, but we understand that in cases like yours, the shipping cost can feel disproportionate. While we’re not always able to provide prepaid return labels, we agree that we could have handled the communication more thoughtfully and offered clearer guidance. That’s something we are actively working to improve. We’d still like the opportunity to help. If you’re open to it, please contact us at [email protected] with your order details. We’ll review your case again and see what we can do to reach a more reasonable outcome. Sincerely, Kingsyard Support Team
Just bought two of their bird feeders and they seem well made, clearly based on the Squirrel Buster design, but with a nice Hammerite type finish. It is a bit odd that a Chinese company would use a regal title in their name given what they think of them?
I ordered 4 bird feeders from Kingsyard and when I paid I somehow missed the field for the discount code. I emailed them about it and they answered right away. They were friendly and polite, and quickly refunded the discount amount! The birds and I are very happy with our new birdfeeders! They work well, are attractive and were very reasonably priced! Thank you Kingsyard!
My bird feeder was knocked over by a bear last spring. It damaged the bottom screw part of the feeder. I contacted Kingsyard a number of times for a replacement part to no avail. They don't sell such parts so I would need to order a complete unit which I can't afford to do. I receive no positive assistance from KingsYard AI system. Not at all helpful. Non one to call to talk too. Poor Service. I won't consider KingsYard for a pruchase again.
Hi, We’re sorry to hear about your experience and understand how frustrating this must have been. Wildlife damage can be challenging, but we clearly should have provided clearer and more helpful support. Please reach out to us directly at [email protected] with your order details — we would like the opportunity to review this personally and see how we can assist. Your feedback matters, and we are working to improve our customer service accessibility.
KingsYard offers high-quality products with excellent craftmanship. Fast shipping and reliable service very satisfied with my purchase!
The reason I write the review is their premium product, I purchased a hummingbird feeder and a squirrel-proof feeder from them, both work well in my backyard and attract birds for me! The amazing part is that the price I purchased them was half the price of the previous one I ordered on Amazon.
Thank you so much for your kind words! We’re delighted to hear both your hummingbird feeder and squirrel-proof feeder are working well and bringing more bird activity to your backyard. It’s wonderful to know you also see the value in our products compared to other options. We truly appreciate your support and look forward to providing you with more quality feeders at a great value.
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