kissskids.com (kissskids.com) has a 1.8 out of 5 rating on OK.one, based on 39 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-24.
They stealing pictures and descriptions from legit online stores and sell them as their own !!! You give them your money and will be scammed and not gonna receive what you ordered!!
Reply from kissskids.com2025-07-16
We’re truly sorry to hear about your frustrating experience. Your feedback is taken very seriously, and we completely understand how upsetting this must be. We deeply regret confirming that some product images were incorrectly sourced. This is a serious violation of our policies, and we will remove the disputed images immediately and launched an internal review to identify how this happened. Your comment helped us catch this mistake – thank you for holding us accountable.
This website steal product pictures from legitimate websites and try to pass them off as their own. PLEASE don’t order from here, no one deserves to lose their hard earned money on this sorry excuse for a business.
Reply from kissskids.com2025-07-16
We’re truly sorry to hear about your frustrating experience. Your feedback is taken very seriously, and we completely understand how upsetting this must be. We deeply regret confirming that some product images were incorrectly sourced. This is a serious violation of our policies, and we will remove the disputed images immediately and launched an internal review to identify how this happened. Your comment helped us catch this mistake – thank you for holding us accountable.
The custom name on this beach blanket makes it so unique and special for my child. It's a great way to make them feel important and have something that's truly their own. The blanket is well - made, with a soft and comfortable material. It's perfect for beach days, and I love that it can be used for other outdoor activities as well. I'm really impressed with this product.
I was looking for a good quality custom name beach blanket at a reasonable price, and this one fit the bill perfectly. The quality of the material is great, and the customization is well - done. It's large enough for my child to play on and also share with a friend. It's easy to clean and has proven to be durable. I'm very happy with the value I got for my money.
I made an order for one of the customize blankets with the baby name on it and paid through paypal, that was on February 1st but til today i haven't received anything, no information regarding my order no order number or tracking number or if my order has been shipped they just withdraw my money and that's it I have sent an email with no response, i have tried texting them twice in their website on the "chat with us" button with no reply, its either u send me the product or refund me, cuz am seriously disappointed with the way am being treated
Reply from kissskids.com2025-02-24
Hi dear customer,
We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. I am sorry for being late. Could I have your e-mail address please, so I can check for you? Or you can try to contact our customer service email again for communication.
Never received the product.
They agreed to send refund.
Never received refund!
Rubbish company!
Reply from kissskids.com2025-02-04
Hi dear customer,
We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. Refund approval will be completed within 5-7 business days and refunded to your bank. please wait patiently, thanks. If you have not received it, you can try to contact our customer service again.
I never received my customized beenie that I ordered for my son for Christmas. I didn’t know I was ordering from China. The site does not tell you that. So we missed Christmas. It’s now January 21 and I still haven’t received the item. When I follow the tracking number it says it’s delivered but we never received them. My order number is KKID59212. I’ve sent two emails and still haven’t heard back.
Reply from kissskids.com2025-02-04
Dear Customer,
Your order shows that it has been delivered to your door. If you have not received it, I recommend contacting your local post office for further assistance. Tracking number >> IN61PF500006029528. Their phone number is 1 (901) 300-0701
The absolute worst, misleading company. Product arrives (or not) from a slow boat out of china! No idea was ordering from china as website looks domestic. Ordered two personalized infant beenies on 12/5, said shipping in 5 days. Still waiting month later. Missed Christmas hope I don’t miss winter!
Reply from kissskids.com2025-01-06
Hi dear customer,
We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. We are committed to improving our services. Please feel free to reach out to our after-sales email at any time, and our customer service team will be happy to assist you with any after-sales issues.
A small point deducted from the service because there was no automatic query about personalization. But the direct communication worked really well and I am 100% happy with the item.
Reply from kissskids.com2025-01-02
Dear customer, thank you for your love, we will continue to work hard to do better.
Took over a month to arrive and cheaply made! The print is so small!
Reply from kissskids.com2025-01-02
Dear customer, I am very sorry that you are not satisfied. We are committed to improving and appreciate your feedback. If you have any other after-sales concerns, please feel free to reach out to our customer service team, and they will assist you in finding a satisfactory solution.
Please cancel this order. Thank you.
Michelle Busch
I placed an order on 11/28/24 and got a confirmation email on the order but I have heard nothing since. I sent another email to customer service but I have heard nothing. Is this a legit company?
Reply from kissskids.com2024-12-16
Hi, I am so sorry for keeping you waiting. We are doing real and honest business. The order process is clear and reliable. Could I have your e-mail address please, so I can check for you?
Disappointed! I placed my order and haven’t heard from them other than my confirmation email. The tracking information doesn’t work and doesn’t show me anything. I paid extra for expedited shipping. I ordered 2 personalized beach towels and two personalized aprons for my grandsons 🥲
Reply from kissskids.com2024-12-16
Hi, Sorry to keep you waiting. We understand your feelings very much. I am sorry that this shopping has brought you an unpleasant mood. You can contact our customer service email to check your order status.
The product is terrific but communications are ridiculous. …
The product is terrific & will be a great xmas present for my grandson. The company's communications, however, would be comical if it didn't look like I had been bilked out of £27. The bot that answered my query just disappeared after my 1st question. I was then met with silences until finally I was assured my item would arrive on 11 November 2022. I wrote it off as a stupid mistake & then an exact example of the advertised apron and hat arrived.
Reply from kissskids.com2024-12-02
Thank you for your continued support of our business.
Waited 6 weeks , nothing , then told my parcel was being sent to Staffordshire , I’m in York , Sent a dozen emails and they’re not responding , never use this company
Reply from kissskids.com2024-12-02
Hello,
Thank you for your feedback.We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance. Our customer service has responded to your message via email and we hope we can find a solution.
Ordered 3 ornaments in mid October. The tracking option doesn't work. I have no idea when or if these ornaments will arrive. Cleverly disguised Chinese company. Stay away.
Reply from kissskids.com2024-12-02
Hello, thank you for your trust and order. We are doing real and honest business. The order process is clear and reliable. You will get all the status from your email after you make your purchase. Don't worry. If you have any questions, please contact our customer service email >>[email protected]
This company does not even deserve 1 star. I ordered 12 of the Santa cloth gift bags for family members. The initials and each name were printed in a bright, neon pink, not a Christmas Red as shown is picture. I spent over 6 weeks communicating by email with company. They only offered 20% refund on a very pricy order. Still working with them for resolution. I have request phone # to talk in person with someone, and no # provided.
Reply from kissskids.com2024-12-02
Hello,
Thank you for your feedback.We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance.
May I know your order number or email please?We will check more details and provide you with satisfying solution.Please don't worry.
Your early reply will be highly appreciated.Thank you for your support.
Unhappy with the white apron and white lettering. I may have made a mistake not seeing where to change the color of the print but you cannot read the name and I am not satisfied. I contacted the company and they did not offer a solution other than me placing and paying for another order with a very small discount. Unsatisfactory customer service, I would not recommend.
Reply from kissskids.com2024-12-02
Hello,
Thank you for your feedback.We deeply regret any dissatisfaction you experienced and want to assure you that your concerns are being treated with the utmost importance.
May I know your order number or email please?We will check more details and provide you with satisfying solution.Please don't worry.
Your early reply will be highly appreciated.Thank you for your support.
The company did not send a confirmation mail, and two products I definitely did not order. They did not offer a solution to replace, send the right products or anything. They offered to give me a 50% discount for future purchases. No thank you, not ordering again things I do not get at the end!
Reply from kissskids.com2024-12-02
We are sorry that you are not satisfied with the product and delivery time. We are trying to shorten the time of delivery. You can contact our customer service email >>[email protected] to discuss your dissatisfaction and see if we can solve the problem.
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