kissskids.com (kissskids.com) has a 1.8 out of 5 rating on OK.one, based on 39 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-24.
I ordered 2 personalized cookie cutters. It took nearly 3 weeks to get them which I didn't mind and they are very cute, my grandkids will LOVE them. However, they are thin plastic and the total price ended up being $43.00 probably because they were shipped from Japan! Just be aware of that. . .
I ordered a baby blanket to be personalised to say Harry on the 18th August and have had no communication from kissskids since. I cannot even find my original order. I only have my bank details saying payment was taken on the 18th for £30.40.
Dear customer, We are truly sorry for the inconvenience you’ve experienced with your custom baby blanket order printed with "Harry". To help us quickly locate your £30.40 payment and order details, please reach out directly to our customer service team via email: [email protected] Kindly include your payment reference number and the email address used when placing the order in your message. Our team will investigate your case and get back to you promptly. Thank you for your understanding.
Ordered a bracelet and necklace in memory of my cat. Unfortunately the package went astray after it was dispatched, but KisssKids were very responsive and understood and dispatched a replacement even though it was custom made. Received my items and they are beautiful.
Don't buy with does people they don't refund you for products when they made as crap. My son backpack with dino is half. The dino has a half head and half tail. When you asked paypal to refund you back then they mail you every hour to cancel the dispute. But paypal won't pay you back because it's the distri who has to pay for problems in production. NEVER BUY THEIR AGAIN!!!!!!! I WILL PUT THIS BUSINESS DOWN!!! I SEND YOU MANY MAILS BUT YOU DON'T REPLY ON IT.
Dear Customer, We are deeply sorry to learn that the dinosaur backpack you received has a manufacturing defect. We sincerely apologize for the distress and anger this unpleasant purchase has caused you and your child. We are extremely distressed to see such a problem with the product; it completely fails to meet our quality standards. We are willing to take full responsibility for this matter. Please provide your order number and actual photos of the product to contact our customer service team. We will immediately provide you with a satisfactory solution. We sincerely hope to have the opportunity to make amends for this mistake.
Just got my blanket. I love it. It’s beautiful. I’m very happy with the delivery.
Most of this rating is based on the time it took to get the product. The tracking was misleading. It was actually delivered 2 weeks after the tracking says it was delivered. The product is actually cute, I hope the quality is good. I wont know until my daughter has a chance to throw her backpack around.
This would be the worst company I’ve ever come across for misleading information on their website. They have an offer of free postage for orders over $59 - the site shows everything in AUD so why would you assume the postage offer was in USD. This is their reason why I didn’t get free postage. C Order before your items are out of stock! Gus Personalized Kid Dinosaur Backpack Set | KKBag174 $25.90 AUD Style: Style F Type: Lunch Bag Custom Your Name: Juniper 1 + Fre Personalized Kid Dinosaur Backpack Set | KKBag174 $43.22 AUD Style: Style B Type: Backpack Taxes and shipping will be added at checkout. Total $69.12 AUD
Dear customer, we sincerely apologize for the confusion caused by the free shipping promotion and your poor checkout experience. The products were displayed in Australian dollars, but the free shipping threshold was listed in US dollars, which was indeed very easy to misunderstand. This was our mistake, and we take full responsibility for it. Please provide your order number so we can immediately verify your order and provide you with a fair solution. Thank you very much for pointing out this important issue. We have already begun modifying the website to prevent other buyers from encountering the same misunderstanding.
I sent this to my grandson. He is in another state so I did not get to see his reaction but his mom says he was so so excited about it!! He loves all the pockets and his mom says it is well made. I should have gotten the lunch box also and I think I will order it. This has been such a wonderful gift
If I could give less than one star I would. I ordered a personalised sun hat for my grandaughter, the pic on the ad was so cute. But when it came the lettering of her name wasn’t all the same size. The Hall was ok but when it came to the letters ‘e and y they were noticeably smaller and looked stupid. There is also a little flower on the hat, which if it had been attached higher then the lettering could have been all the same. I have spent a lot of time on emails to them, first 2 were ignored then I said I’d get a chargeback through my bank, I got an answer of they’d give me 25% back and I could keep the hat or gift it on !!!!!! Another email back saying no thank you, then another offer of 30% refund came with the same story of keep hat and gift it. Another email saying no thank you, another email saying 50% refund, I said no thank you and as asked enclosed a photo again and the QR code from the bag. Jeez, another one came back stating that the upper and lower case letters can’t be the same size, omg do they not read emails properly, as that wasn’t what I was asking, plus they said with shipping cost, labour, etc that’s all they can refund. Well I paid for delivery and I said they probably pay their workers a pittance. I only wish I’d checked trust pilot before I ordered this item. Anyway I’ve asked for full refund again or I’ll go to my bank and see if I can get a charge back. I wish I could post a picture of the hat on here.
Dear Customer: We sincerely apologize for the defect in your custom hat and the communication breakdown between you and our team. We fully acknowledge that the inconsistent letter sizes on the hat were a mistake in our production process. We deeply regret that our previous staff only offered a small refund without understanding your dissatisfaction—this was a huge error. We will take full responsibility for this matter. Please contact us directly through our customer service email or online customer service so we can assist you immediately. Your satisfaction is our top priority, and we will do our utmost to resolve your issue. Please contact our customer service team and provide a photo of the hat so we can improve product quality. We sincerely hope to regain your trust and deeply apologize for any inconvenience caused.
My personalized cookie cutters never arrived. They sent an email that said they were at the post office and undeliverable because my address was not correct. they are not at the post office. DON'T ORDER FROM THIS COMPANY!!
Dear customer, we are deeply sorry for the unpleasant experience you had with your custom cookie mold order. We sincerely apologize for any inconvenience and disappointment this may have caused. We take full responsibility for this issue. Please contact us directly via our customer service email or online customer service so that we can assist you immediately. Your satisfaction is our top priority, and we will do everything we can to resolve this problem for you.
Ripoff ! No tracking no way to call no product. Total rip off do not order from this company. I’m going to ask abc do an investigation about this company. Same on after pay !
Dear Customer, Thank you very much for your feedback. We apologize for the wait and understand your feelings. We sincerely apologize for any inconvenience caused. We understand how frustrating it is to wait for your order without receiving tracking updates, and we take full responsibility for this error. We sincerely apologize for your dissatisfaction and will handle your order issue with the highest standards. Could you please provide your order number or email address? We will further verify the details and provide you with a satisfactory solution. Please rest assured, we look forward to your reply. We wish you all the best!
Ordered in Oct & was not notified that my order was waiting for me! When I was passing I did call in to be advised this has been returned. The communication is terrible, lack of customer service & no care at all through the email correspondence. Now waiting for them to receive this back in order to have a refund. I don’t hold out much hope in receiving this. Will never ever use again. So disappointed with this company. It’s a shame cause the product did look cute. I would definitely NOT order from this company!!!
We sincerely apologize for the poor experience you had. This was entirely our mistake, and we fully understand your disappointment and anger. Please contact our customer service team, and we will follow up and handle this matter properly. Thank you very much for your feedback, and we sincerely hope to make amends for our error.
Terrible. Item is cheap, and terrible material. I asked for a refund they offered 10% refund which is nothing. I said I will send back for full refund. They said it would cost a lot of money to send item back. So I have to accept 10%. Disgusting, will never buy from here again. Wish I had read reviews first 😡
We are very sorry that you were dissatisfied with the material of our product. This was entirely our oversight, which caused you a poor shopping experience, and we sincerely apologize. We value every customer's feedback, and your comments have made us realize that there is room for improvement in our material control. We apologize again for the inconvenience caused and look forward to the opportunity to make amends. We also hope that you can give us a chance to improve.
Disgusting company. Bought my grandaughter a Xmas dresses from these and its nothing like described. Contacted them over several emails with absolutely no luck of them paying for return. Clothing is cheap and nasty, shoddy work and all screwed up in bag, very cheap for the money I paid for this crappy item. Do not buy from them at all . Be warned, reported to trading standards uk.
Dear customer, we are very sorry that you were not satisfied. We are committed to continuous improvement and appreciate your feedback. If you have any further after-sales issues, please feel free to contact our customer service team, who will be happy to provide you with a satisfactory solution.
Ordered via instagram and paid via Apple Pay no confirmation received and can not get any information from their message system ! So far dreadful Goods did arrive eventually and pleased with them however never received any communication or confirmation which was frustrating updated Nov 25
Dear customer, we are very sorry that you were not satisfied. You can contact our customer service email >>[email protected] to tell us about your dissatisfaction, and we will do our best to resolve the issue.
WARNING! Scam website! Do not order from this site! Will take your money then fight with you for months about a refund when they send you dodgy products. False advertising and complete fraud.
Dear customer, we are very sorry that you were not satisfied. You can contact our customer service email >>[email protected] to tell us about your dissatisfaction, and we will do our best to resolve the issue.
DO NOT ORDER FROM THIS COMPANY!! Complete scam, products look nothing like what’s advertised and when you try and negotiate any sort of refund or compensation they completely try to scam you out of every last dollar. Don’t waste your time, absolutely pathetic business.
Hello, thank you for your feedback. We sincerely apologize for any dissatisfaction you may have experienced and assure you that we will take your issue very seriously and handle it properly. What is your order number or email address? We will further verify the details and provide you with a satisfactory solution. Please rest assured. Your prompt response is very important to us. Thank you for your support.
I placed my order nearly a month ago and I’m getting the runaround about my order. Be aware of scam!
Hello, thank you for your feedback. We sincerely apologize for any dissatisfaction you may have encountered. Could you please provide your order number or email address? We will further verify the details and provide you with a satisfactory solution. Please rest assured.
Do NOT order first it takes forever to get product. Ordering from Etsy or even temu is faster which is what I will be doing. The “sale” they have isn’t really one. And the material is cheaply made and words are not legible if taking normal picture with item. Completely waste of time and money. I purchased personalized announcement frame and unset and disappointed can’t be enough to explain on how I feel about something this important and exciting .
Dear customer, we are very sorry that you were not satisfied. We are committed to continuous improvement and appreciate your feedback. If you have any further after-sales issues, please feel free to contact our customer service team, who will be happy to provide you with a satisfactory solution.
Stylish enough for kids to love and practical enough for parents to appreciate—this backpack hits the mark. The custom name adds a trendy twist, and the multiple pockets help keep things organized. It’s easy to access items inside, and the top handle is convenient for grabbing in a hurry. A great blend of style and function!
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