KITBRIX (kitbrix.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has not yet replied to negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
Was looking for a new swimming bag for my Mum who had asked for something with a separate wet/dry section. Absolutely trawled the internet for something that ticked the boxes and was about to give up when I suddenly stumbled upon this company. I emailed them to ask about measurements and they got back straight away, so went ahead and bought it. It was packed beautifully and is really great quality, just what I was after and is already very much in use. Highly recommend!
J
Jon · 23 reviews · Verified · Experienced 2026-07-09 ·
★★★★★
Excellent value products!
Excellent value products!
High recommended!
S
Sue · 1 review · Verified · Experienced 2026-05-28 ·
★★★★★
Great experience and swift delivery
Great experience and swift delivery. Fantastic product.
Ms M · 14 reviews · Verified · Experienced 2026-04-08 ·
★★★★★
Great idea! Uncomfortable straps
I like the bag however, its not very comfortable. I do think it could use with a bit more padding on the straps when used as a backpack. I wore it today as a backpack and my shoulders still hurt.
I also don't understand why the water bottle holder is inside?
Fantastic bit of kit, holds everything you need and love the pocket for wet stuff which is tucked away. Also , the fact that it can be worn as a backpack is an added bonus. Being a buyer from Ireland , it was great that the taxes and duties were all included in the price at the time of purchase, which sped up the delivery timescale.
We have a few bags now but this was the first tote
More everyday useable
Can drop it down anywhere thanks to waterproof base
Quality perfect as always
S
Sara R · 3 reviews · Experienced 2026-01-08 ·
★★★★★
Zero customer service
Zero customer service. Returned a Tote bag, as it was a lot smaller than the advertising images implied. This was at the beginning of January but have still not been refunded and all emails and messages ignored/unanswered.
I am sad to rate so poorly as I love my hero bag.
However my husband purchased me a tote pack for Christmas. The incorrect item was sent. Customer services have still not resolved this despite numerous emails. I have returned the incorrect item, which they received 8 days ago. But have failed to respond to any messages or to send the correct item out
c
customer · 6 reviews · Experienced 2025-09-20 ·
★★★★★
TotePack
After completing the Serpentine Super Six Swim, I was gifted the TotePack. Love using it for my kitbag. Use for lake swimming and indoor swimming. Wouldn’t use anything else. Fully recommended.
The Hero Bag is a sturdy, well put together and robust bag, and does everything it should do very well. I already own one of these and wanted a couple extra.
However, I ordered mid November with KitBrix's initial Black Friday offer, unfortunately my initial order failed to turn up, the customer service team were excellent, apologetic and re-sent my order, expedited delivery.
The day my two bags arrived, the marketing team reduced the price by a further 10 percent: what a kick in the teeth for a returning loyal customer!
I would give 5 out of 5 to the customer service team, and ZERO out of 5 to the marketing team who really know how to rub a customer up the wrong way. The average would be two and a half, but you get rounded down in this case.
