Knack Bags (knackbags.com) has a 4.9 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
This is 2nd purchase. First one was backpack for my son. Purchase was worry free and came right on time for Christmas. The backpack is nice. Second purchase was the same backpack but for my daughter. When I purchased I forgot to use a code for a free packing cube they sent me after my first purchase. No problem I just sent an email and they included the cube with my order without me having to do anything extra. That is some great customer service. Unheard of these days! I would purchase from them and do recommend them highly!
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John · 2 reviews · Verified · Experienced 2026-02-12 ·
★★★★★
Great Customer Experience
All the information I needed was easy to find. Love that the dimensions of the laptop sleeve are posted! The pictures displayed were helpful as well.
The site is simple to navigate, informative and fast. I haven't received the product as of yet.
Warranty information was not in the FAQ or description. That would be useful.
C
Clinton · 1 review · Experienced 2026-01-10 ·
★★★★★
Perfect for work travel and everyday…
Perfect for work travel and everyday use, worth every penny
K
Kez · 2 reviews · Verified · Experienced 2026-02-05 ·
★★★★★
My favorite, so I bought more
I already own two knack backpacks and love them! Great quality and holds so many things! Highly recommend them to everyone!
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James G · 1 review · Verified · Experienced 2026-02-01 ·
★★★★★
Website was very informative and…
Website was very informative and helpful. The compare feature was awesome
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Pedro · 2 reviews · Verified · Experienced 2026-01-29 ·
★★★★★
Very easy and straightforward buying…
Very easy and straightforward buying process. Reliable, fast and well documented website. I was able to clarify all my doubts and questions before buying.
G
Gary · 12 reviews · Verified · Experienced 2026-01-20 ·
★★★★★
Received the Best Backpack for Everyday…
Received the Best Backpack for Everyday use and for Travel. Superb design and opens like a clamshell for easy packing and most importantly most of the compartments are lockable with TSA locks when traveling. Even though I will use it as my carryon it’s nice to know you can secure it. Exceptional Quality and Knock your Socks Off Customer Experience!
Initially thought my Extended Stay Travel Set S2 was missing straps, but support quickly explained exactly where they are located. Found them right away — my mistake!
Outstanding customer service: fast, polite, helpful.
Product is top quality.
Highly recommend!
Very easy to pick up a Knack bag for my upcoming travels. So nice to see more offerings in the outlet.
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Rob · 2 reviews · Verified · Experienced 2026-01-21 ·
★★★★★
Great customer service experience
Great customer service experience! I reached out about a color that was out of stock and got a wonderful reply. Long story short, I got a personalized reply and we connected about some options. I'm getting the color I am excited about. Thanks Knack!
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Owen · 1 review · Experienced 2025-12-06 ·
★★★★★
Knack Bags masterfully blends travel…
Knack Bags masterfully blends travel and everyday functionality, the medium expandable Backpack is my perfect carry on and work bag
Rachel M. was wonderful to work with from start to finish. She helped our company design a custom logo’d Knack backpack as a gift, and the final product turned out perfectly. Her communication was clear and timely, she was thoughtful throughout the process, and she made the entire experience seamless. We are extremely happy with the result and would highly recommend working with her.
I have not received my product at this point. The buying experience and customer service response has been very good up to this point.
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Rebekah · 2 reviews · Experienced 2025-11-03 ·
★★★★★
Great purchase - Series 2: Medium Expandable Knack Pack
Purchased the Series 2: Medium Expandable Knack Pack and it’s absolutely brilliant, perfect bag for both everyday use and light travel. I’ve been using it for a few months now, I’ve got no concerns regarding longevity or quality and it looks great too. So many different storage compartments and the dedicated laptop storage is very secure. I’m bad for just throwing my bag wherever, but no damage to my MacBook at all (or the knack pack either). The removable expandable option is fantastic for when you need to carry more (or less) than normal and was my main incentive when choosing this bag. I can easily fit a couple of outfits, personal items and my work gear in the bag when expanded.
I’m very happy with the purchase and definitely recommend.
A shoutout also to ‘Rachel’ from the Customer Service team & to the Warehouse Team for including a Happy Birthday note for my partner (created by Rachel, printed and placed by the Warehouse Team) upon learning this parcel was a birthday present, and ensuring it got to us overnight after a last minute order as we were due to travel out the next day. Amazing customer service and so thoughtful! They were so easy to communicate with, fast responses and great service. Rachel - if you see this - your warehouse team DID have a colour printer! :)
Reply from Knack Bags2026-01-08
I saw it and shared it with the warehouse! Thank you:)
