About Kukirin Escooter
Data updated- Website
- kukirin-escooter.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 255 reviews
- Replies to negative
- 93% (40/43)
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About this business
KuKirin Official Site
Written by the business, not verified by us.Is Kukirin Escooter legit?
Kukirin Escooter (kukirin-escooter.com) has a 4.2 out of 5 rating on OK.one, based on 273 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the electric scooters are remarkably sturdy, fast, and exceptionally smooth to ride during daily commutes. Consumers also point out the extremely fast delivery service alongside a very helpful support team that promptly resolves technical questions and user concerns. However, some people mentioned frustrating issues with significant delivery delays and online tracking information failing to update properly for several days. A few other reviewers also experienced major problems with customer service responsiveness, unhelpful interactions, or missing components upon arrival.
Auto-generated from all reviews of this business. For reference only.What people say
Very helpful customer service and the…
Very helpful customer service and the scooter was easy to get started and great quality!
I ordered 2 scooter
I ordered 2 scooter , they deliver very fast! My kids love their new scooter the quality of the product is very good i think i will order one for myself! I highly recommended !
SCAM company NOT UK BASED
SCAM! Delivered the scooter 5 days late! been waiting 3 weeks on failed collection of scooter! They send courier when your not on , when u have taken a day off courier doesn’t arrive! Not an uk company, doesn’t comply with uk regulations.Absolutely horrendous customer service, HAVE STARTED LEGAL PROCESS…this company is a joke! £730 down drain. Horrendous company BEWARE 😡❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌
Reply from Kukirin Escooter2026-06-04
Hello. I sincerely apologize for the inconvenience caused by the two-day delay in delivery. However, there are several points in your statement with which I must respectfully disagree. First, we attempted to pick up the package only once; subsequently, you declined to allow us to make any further pickup attempts. This is the reason the package currently remains in your possession. Second, you have already initiated a chargeback request, and—as the package is still with you—you have not, in fact, incurred any financial loss at this time. Finally, throughout this entire process, we consistently advised you to return the package—and waited for you to do so—so that we could issue a full refund. However, because you were unable to arrange for a pickup during business days, the package was never successfully returned. As a consumer, you have the right to provide feedback on our services; likewise, I have an obligation to fully disclose the complete sequence of events regarding this matter.
Scooter is very very good and au I am…
Scooter is very very good and au I am very satisfied.I would happily recommend it to oders.
very good support
very good support, they messaged me a day after and sent my needed part real quick
Very good customer experience!
The support center team is doing a fantastic work; they are proactive and answer very quick when is needed. The delivery was made quickly and always has been informed about the tracking of the order. And of course, I am very happy with the Escooter I ordered! 😊
Fast delivery and quick reply and…
Fast delivery and quick reply and follow up on tracking, in custom service. Happy with the scooter and everything
I've ordered a G2 a few days ago
I've ordered a G2 a few days ago, they haven't reached out ever since, not even an email or any tracking at all. Guys dont purchase from here, it's a scam.
Reply from Kukirin Escooter2026-06-03
Hello, all recent orders have been shipped. If there are any issues with your address, we will contact you via email to confirm before shipping. Please check your email regularly. If you could provide your order number, I can help you resolve the issue more quickly.
Excellent company, great product
Delivered as promised, great communication with customer service and my G2 ultra looking good so far delivering everything it's advertised for
I ordered a G2 PRO for my son
I ordered a G2 PRO for my son. The delivery was smooth and fast, the product looks excellent and works perfectly. It was very well packaged, and the customer service was great through both email and WhatsApp. Absolutely nothing to complain about! 👍🏻
Reply from Kukirin Escooter2026-05-29
Thank you for the great feedback!
great scooter worth it with the…
I’m happy with the KuKirin T3 overall. The scooter looks great, has strong power, and rides comfortably thanks to the suspension. It handles daily use well and feels stable on the road. Shipping was decent and arrived within the expected time, though tracking updates could be better. Overall, good value for the price and a fun scooter to ride.”
Great Exp
Great, fast delivery and the scooter is very good. I order again!
Very Good
Hello, I received the brake disk. Thank you so much for being so kind, helpful, and overall such a great company towards its customers. Everything was handled very quickly and easily, without too much unnecessary back-and-forth, and honestly that matters a lot for a customer. The instant care and fast response to resolve issues quickly is one of the best things a company can offer. Again, thank you so much, and I hope everything goes well for you in life, and for the company too. Goodbye, and thank you so much once again!
Great Service & a Great Ride
Delivery speed was great and my order was double checked which was great. The scooter is so much fun to ride and you can ride it all over the place. All in all a great choice!
Reply from Kukirin Escooter2026-05-29
Thank you so much for the review! It’s great to hear that your order was double-checked and delivered so quickly.
I ordered 4 escooters
I ordered 4 escooters from yall and they were all delivered in 5 days the quality is super good and the design and power they have is crazy. I ordered a g2, g2 master, g4 and a g2 master again all of them didnt have shipping problems or any damage on the escooter thank you kukirin❤️
Reply from Kukirin Escooter2026-05-29
Thank you so much for the awesome feedback! We're glad to hear that all four scooters
Just Perfect
Just fast, Easy, Perfect, No issues at all. 5/5 for me
Reply from Kukirin Escooter2026-05-29
Thank you so much for the great feedback!
We brought two scooters.
We brought two scooters. Good value for money. Very communicative and swift delivery. I am very satisfied.
Reply from Kukirin Escooter2026-05-29
Thank you so much for the great feedback!
The customer support is very good
The customer support is very good. They were very helpful and polite.
Reply from Kukirin Escooter2026-05-29
Thank you so much for the great feedback!
Very satisfied with the whole process
Reply from Kukirin Escooter2026-05-29
Thank you so much for the great feedback!
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