Customer service
Camille was extremely helpful, professional and kind throughout entire process. She responded quickly, answered all my questions clearly, and made everything easy. I truly appreciate her support!
About LaserPecker
Data updated- Website
- laserpecker.net
- Category
- Electronics & Technology
- Location
- United States · Chino
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 82% (9/11)
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Is LaserPecker legit?
LaserPecker (laserpecker.net) has a 4.3 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
What people say
I love the portability of the laser
I love the portability of the laser. It fits my need for sure. I did have an issue with the laser where it was not tracking 100%. The support team walked me through some diagnostic engravings and was able to identify the problem and provide me a replacement. Very professional and prompt communication.
Very Good
Very supportive and helpful.
Customer service on top
Customer service on top. Quickly fix my problem. Thanks Camille 😊
Great product
Great product, output quality very good!
I've maded my first order with…
I've maded my first order with LaserPecker, since it was a big bundle, it came in 7 different packages, however one of them was lost by DHL, but with the very good help from SKY, they manage to sent me the reposition of those loosed items. I really appreciated that.
I needed a simple laser to do some wood…
I needed a simple laser to do some wood burning. The LP2 has been the perfect solution. I had some difficulty getting myself setup, but Iris at LaserPecker quickly responded with the solution to my problem.
Very quick and efVery quick and efficientficient response from…
Very quick and efficient response from the service team
I had a problem with my old LP1
I had a problem with my old LP1, which had been discontinued, and unfortunately the product eventually became unusable due to firmware/software updates. I contacted LaserPecker and they offered me a discount on a newer model. I accepted the offer and was very pleased with the outcome. I’d especially like to say a big thank you to Fate in customer service for the help and support throughout the process. The only reason I gave 4 stars instead of 5 is because I was disappointed that the original product stopped working due to the updates. — Andy
The support person was very helpful, but....
The support person was very helpful with my LP1-Pro, and got me back up and running. However, if the app (on either the PC or phone) was able to tell me why it no longer worked, or if the website had the information easily found for what I needed to do to fix it, that would have been far, far less frustrating.
Reply from LaserPecker2026-08-04
Dear Customer, Thank you so much for your kind words about our support team and we are glad to hear our agent was able to resolve your LP1‑Pro issue and get your device working again. We fully take on your feedback regarding our App and website resources. It is certainly frustrating when something stops working without clear error messages on either mobile or PC App, and when troubleshooting steps are hard to locate on our website. We completely understand how much time and stress this can add for users. Your input is really valuable for our product and documentation teams. We will pass this feedback internally: to improve in‑App error feedback so users can get clearer clues when problems occur, and to reorganize our help‑center content, making common troubleshooting guidance easier to find and navigate. We appreciate you taking the time to share this honest review. Hope you enjoy your LP1‑Pro for many future projects. Sincerely, LaserPecker Support Team
Excellent support
Filled in a questionnaire, was sent a £20 voucher to use online for materials but it had already expired! Got in touch with customer services and they explained that promotion had already ended but still honoured the voucher value
camile ok
camile ok. perfect solution fast
Kita promptly sent me the delivery note…
Kita promptly sent me the delivery note and receipt I requested. I appreciate it.
I have issues with shipping taxes and…
I have issues with shipping taxes and custom import and must pay 118euros. Also, invoice issues because Ups need more and more info. Aser pecker custom service is provide me help at the end they return me 118euros of additional costs. Shipping to Italy is almost 30 days long. But finally machine is arriving and everything is ok now.Returned money for taxes is fast, 3 days.
Loved the follow-up
I got my issues sorted in a quick manner and I appreciated how the follow-up had been as well!
I had a serious problem with machine…
I had a serious problem with machine but i get Very quick and efficient response from your customer service team. Very helpful member "Fate" try to figured out whats the problem and we check evrething step by step which was very cooperative. Thank you very much every help and time.Good Customer Service.
LP1 > Excellent!!!
LP1 > Excellent!!!! To engrave everywhere, to get started, user friendly, the limit is only your creativity!
Very quick and efficient response from…
Very quick and efficient response from your customer service team. This time I got assistance from Camille which was very cooperative. Thank you very much.
Exceptional product
Exceptional product, extremely well built and very easy to get started with. I had a few glitches at the beginning, but Fate, an Laserpecker support specialist worked me through them and got me up and running. Excellent experience so far.
Company is responsive to problems.
Company is responsive to problems. I have the older model which will probably eventually lose support but hanging in there at this time. Love what this little laser will do. Easier to use with the initial program vs the updated program