LaserPecker (laserpecker.net) has a 4.3 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 82% of negative reviews. Last updated 2026-08-10.
NOT USER FRIENDLY! Because the learning curve is so steep the Laserpecker design studio needs a clear tutorial that can be used so that a person doesn't have to waste so much time & material trying to figure out how to get a good engraving.
Reply from LaserPecker2026-08-04
Dear Customer,
We appreciate your honest review. We completely understand your frustration with the steep learning curve in LaserPecker Design Studio, and the wasted time and materials from trial‑and‑error to get proper engraving quality.
We acknowledge that more clear, dedicated step‑by‑step tutorials for Design Studio are required. Your feedback will be shared with our content team to develop better practical guides covering parameters and material tips, aiming to lower the learning barrier for users.
While laser engraving requires some testing for different materials, we will strive to improve our official learning resources. Thank you for your valuable input.
Sincerely,
LaserPecker Support Team
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Imre Meszaros · 3 reviews · Experienced 2026-05-28 ·
★★★★★
“Fate” made my day :)
“Fate” made my day :)
The servicedesk was quick, effective and very friendly.
After resolving my issue, they also followed back, asking few days later - is all right now.
Well done!
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Elias · 1 review · Verified · Experienced 2026-05-25 ·
★★★★★
People
The people responded to me nicely and made me feel like a person. Very nice
The product is great with what I’ve done so far. I wish there was a written list on temps and everything to help with the process I’ve been using ai and it’s been wrong a few times. Also I think I’m missing a part to the big box machine it will not work. Other than that the product so far seems great. I have yet to use it on golf clubs like my initial plan
The customer service was excellent very thorough and responsive and in a perfectly executed manner and very timely. Really appreciate it. Iris helped me and she was excellent!
My questions were answered by Camille in a friendly and professional manner, thank you very much, I am very satisfied with the product and the service.
Asked questions to make informed decision got answers and further observations. Biggest benefit was determining that 20W unit wouldn't cut it (pun intended) and a 40W was needed. Other was how to make glass suitable for etching black texta and a dedicated product. Response was prompt and cusotmer service was very clear about what product could and couldn't do..
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Pete · 45 reviews · Experienced 2026-05-15 ·
★★★★★
Had an issue with the laser not working…
Had an issue with the laser not working on an LP3 we bought from Switzerland, their customer services did help, but in the end we had no choice but to take it apart and fix it ourselves and found an issue with the mirrors, works now but the focal point leds are of no use.
However we bought another LP3 from the UK anyway and I have to say on some things, slates, dark plastic and aluminium it's absolutely great so 4 stars to them. But I ordered extra slates and cards on April 27, and still not had anything nearly a month later (although they say 2-5 working days ?)
Overall it's a great product when working, I should've paid extra in hindsight and got the 5.
To sum up, great kit if it's working, if it's not working then customer services are not a great help because at no point was I ever given any options to send back or get fixed. And transit time for extras is abysmal. Shame really.
After a problem with our Laserpecker LP4 the customer support's Kita handled everything very fast and to our satisfaction.
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Toni B. · 1 review · Experienced 2026-04-04 ·
★★★★★
I was having an issue with my slide…
I was having an issue with my slide extension and I wrote them for assistance. They answered back the same day but they are not available on the weekends. Sky gave me pointers to see if it was something I could do on my end but we were unsuccessful. I was frustrated so I asked for a replacement and they delivered. It took a minute because the company is not based in the U.S but it happened. LP sent me a brand new slide. The process is long so be patient but I was able to more than achieve my goal. Sky was so patient no matter how frustrated I got and always answered with respect and well wishes for my day. I have the lp2,4,and 5 with all of the attachments. My next purchase will be the lx2 and I can’t wait. LP has allowed me to work more efficiently and almost tripled my profits due to the creativity it helped me to create and achieve. And they are affordable with many pay options. Sky even sent my a replacement cord. LP for life! 😊
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Erik · 3 reviews · Verified · Experienced 2026-05-11 ·
★★★★★
Quick respond on my question.
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Bryan Jones · 1 review · Experienced 2026-05-08 ·
★★★★★
Our LP4 laser suddenly stopped working…
Our LP4 laser suddenly stopped working after 18 mos.
We contacted Support to see if there was a repair option and after some technical review, they agreed to replace the head unit at no cost.
Sky and the Support Team went beyond expectations to resolve our issues!
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Ken Moon · 2 reviews · Experienced 2026-05-07 ·
★★★★★
Ordered a LP Feb 28th 2026
Ordered a LP Feb 28th 2026, an as of writing this May 7th 2006 i still have not received my unit. Almost 0 contact, no updating, empty apologies, terribe customer service, the unit was sitting in UPS delivery center 10 days before I checked, to see what was going on, no one could provide me with update tell me if brokerage fees had been paid, or where or how to pay them myself
I Highly advise against purchasing directly from them, online support has 24 hr turnaround for responses. An they know nothing but will hand you an empty apology.
Its literally, if you wait, its ok, you didn't get? Oh just wait longer...
Reply from LaserPecker2026-08-04
Dear Customer,
We sincerely apologise for the poor experience you had with your February 28, 2026 LP order. We regret that you waited months for delivery, received insufficient updates, and got no clear answers about UPS brokerage fees when your package sat at the delivery centre. Generic apologies are not what our customers deserve, and We have verified brokerage‑fee details and offer you a suitable resolution.
We are truly sorry for all the frustration this has brought.
Sincerely,
LaserPecker Support Team
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Steve Evans · 4 reviews · Experienced 2026-05-04 ·
★★★★★
Knowledgeable, helpful and polite !
I contacted Customer Support to make an enquiry about payment options in the UK. Camille replied in no time at all , apologising for confusion over 1 particular option that was available in the US but not in the UK. She was super helpful in laying out all the options available to my wife and I, and my wife was able to complete the purchase.
Camille was brilliant! Super knowledgeable, extremely polite and most of all, she succeeded in helping us to complete our purchase, so thank you Camille. You are a star !!
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Thomas Quillé · 1 review · Experienced 2026-04-23 ·
★★★★★
Camille 🎉 Service client au top
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Olivier De Meyer · 8 reviews · Experienced 2026-04-21 ·
★★★★★
Purchased LaserPecker LP4 and LP5…
Purchased LaserPecker LP4 and LP5 models.
Both great products and very easy to use !
Customer service is great and very responsive!
Thank you !
WARNING TO ALL WHO WANT TO SHOP AT LASERPECKER
I ordered my package at Laserpecker on 6/3 on the European side. Because there was supposed to be fast delivery and no duty/tax. After a lot of delays, LaserPecker chose to send it from China, despite me explaining that they would add tax and duty. Which they promised to pay....
1/4 The package is finally sent with UPS. On 16/4 I was told to pay 36 Euros in tax. I pay them and contact LaserPecker, the answer is that they will pay.... but later, not now.
UPS promises delivery on 17/4 in Denmark. I then sit at home and wait 5 hours for the package. Since it doesn't come, I contact UPS.
Now the package has disappeared, and they won't clean it up either. Nor will they refund the tax.
So now I have written to LaserPecker ..... and am waiting for a response.
I have cancelled the transaction and want all my money back, including the tax paid.
If only they had done as they promise on their site, shipped from a German warehouse and not messed it up so terribly.
So before you buy from LaserPecker ....think is it really worth it. THE ANSWER is NO.
