Lavu (lavu.com) has a 4.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 9% of negative reviews. Last updated 2026-08-10.
Allen was very knowledgeable with the system and was able to fix the updates requested from the team prior and verified with me on the phone that the updates were working prior to ending our call!! If you need help and updates fixed right away ask for him!!
We worked directly with sales rep "T" at Lavu and went through a full demo and quoting process. Throughout that time, we were communicative, asked detailed questions, and were transparent about our decision process. After deciding to move in a different direction, we shared that decision respectfully and even provided context on the system we chose. During that conversation, "T" reacted by saying “ewwww” in response to our selection and told us to “call me in 3 months when things are failing.” That interaction was unexpected and came across as dismissive of the thought and strategy behind our decision. We were shocked by how discourteous he was as after the work we had done together! Immediately after that call, he sent an email offering to “give us one more chance” if we reconsidered. We responded clearly that our decision was final, as stated in the call, and that we would not want to move forward in the future based on how we were just treated (whereas we were originally open to considering them someday as our business needs evolve). His reply then shifted tone, framing the situation as “arguing over email” and criticizing how we handled the process, despite the fact that our response was simply a direct follow-up to his offer and an explanation of why we would not proceed. He also pushed to move the conversation to a phone call rather than continue over email. Given the contrast between how communication was handled in documented settings versus private calls, that raised concerns for us. Additionally, during the sales process, we asked multiple times for communication to go through our office line, yet he continued to call a personal cell, which was disruptive and not aligned with our request. Up until the final interaction, we had been open, respectful, and thorough, and would have been open to future conversations. After this experience, that is no longer the case. If you’re evaluating POS partners, pay close attention to how communication is handled when a deal doesn’t move forward, it’s often the clearest reflection of what working with them will look like.
Allen Samson was the person that help me with lavu loyalty program and he was awesome. he took the time to fix my menu and answer all the questions I asked. Great Job!
That was very easy becouse he undestand spanish very good
My customers keep saying that there credit cards are being charged on days they have not came into the store. My system is always having errors. My printer doesn't print half the time. Customer service take a long to to resolve issues. I keep asking for them to let me out of this contract because I'm not happy here
Great customer service Sabio answered all of my questions.
Savio Rey did great job. thanks
Very attentive great costumer service very professional
Agent was quick and diagnosed easily to fix
I'm very disappointed in the service to date. Everything was sent to us very fast. Today was our first day. Set up went well but once the set up was complete we had some issues and no one was anywhere to be found. I called, I texted, I sent emails and nothing. It's like I've been ghosted. This is day 1, there are going to be issues. I should have a designated resource to help me with these issues. It took 37 minutes for a tec to get my servers access to the table set up and I still haven't seen a deposit for the credit cards they are processing. Update: 2 weeks later, they have completely lied about the deposits. I do not believe that they offer instantaneous deposits. We still don't have doordash integration. We still don't have the three printers they promised to overnight Us 2 weeks ago. We are having extremely angry customers because the credit card fee that is passed on to the customers is incorporated into the price of the food and if they pay in cash they're offered a cash discount however they don't see the discount until after they pay. So my 16.99 senior Buffet on the customer's receipt shows $17.66. Every single guest questions why the prices are different. Kentucky has a truth and advertising law and we aren't charging the correct price on the receipt and guests are pissed. Cuz of all the lies, lost Revenue and angry customers I have chosen to go with another pos. Lavu doesn't believe that they're at fault at all and has chosen to charge me an early cancellation fee. They don't know what service is. Go anywhere and you'll get better service than working with them. Lavu replied to my review that they were willing to fix everything, but their reply is the first contact that I've had from them offering to fix anything. They have never followed through on the next-day deposit problem, never offered an explanation of the cost or why it wasn't in place as originally promised. I only told them I was changing POS processors AFTER 1 week of the lies and lack of communication. They had plenty of time to make good on their promises and never did. Had they followed through with the promises they originally made, I would have NEVER sought out a new POS processor.
We are disappointed to hear that you feel this way and do not believe your review reflects the full picture of the support and solutions provided throughout your onboarding experience. Lavu provides both a dedicated onboarding team and 24/7 technical support specifically because we understand that Day 1 questions and adjustments are common with any new POS implementation. While we regret any delays you experienced, our records show that our teams remained actively engaged and responsive throughout the process. Regarding deposits, Lavu does offer instant deposit functionality. However, as with most instant funding programs in the industry, there is a standard processing cost associated with accelerated payouts. As a result, you have declined to turn this option on. We also offered complimentary next-day funding as an alternative, which typically comes with an additional cost. With respect to the cash discount concerns, the program functions as designed and is compliant when menu pricing is properly displayed as cash pricing. Once you expressed dissatisfaction with the setup, we immediately disabled the Cash Discount Program at your request. As for the printers, they were not withheld from shipment. During conversations with our team, you advised that you had decided to move forward with another POS provider and did not want the remaining equipment sent. We remain willing to overnight the printers should you choose to continue using the system. While we understand your frustration, we disagree with the characterization that anyone was dishonest or unwilling to help. Multiple solutions and accommodations were offered throughout the onboarding process in an effort to support your business. We remain ready to support you as you continue to use our service while planning to transition to a different provider. We hope to retain your business; please work with your Onboarding Team on how we can further assist.
Pilli was very helpful. He got everything corrected that I was having issues with. He is very professional & has great customer service. Wonderful doing business with you. Thank you!
For as many times that I need to call in for help, the reps are very kind and understanding.
Savio Was great and fast. Next to Jay my favorite rep.
I had created a problem that I couldn't resolve on my own. Tech support fixed it with great efficiency and professionalism. Thank you!
Issue was eventually solved, took longer than I wished, but resolved
Alan was very helpful today thank you for helping me and all my questions. He also answered all the questions in very good mood thank you so much!!
Pilli was very patient with me. Our business has been having horrible issues with the entire onboarding process with major items not yet implemented including the online ordering which is causing us to lose business. I appreciate that he was able to remain calm and helpful even in the light of my frustration. I appreciated his help. We are still in the process of resolving online issues but I am confident he is going to be effective in helping me get everything handled.
63 reviews matching